Very nice Korg resource cut off???

[jimknopf]

If the O boys have something to say, let them be...the K boys dont have to come here to read it. Stay in the K zone
Regards
Billy

Ok, more rude O-tone from exlusive corners of the O-club.
I thought all of us were or might soon be in the K(org)-Zone and deal with the same company and it's kind of customer relations. I certainly want to be sure with whom I deal.

BTW, I don't care a bit about silly pointless club rules arrogated by whomever.

[ozy]

Ok, more rude O-tone from exlusive corners of the O-club. I thought all of us were or might soon be in the K(org)-Zone

"O-boys"? "K-Boys"?

oh, boy...

(Do G-Men play Gaia, btw? Do G-Girls play Fantom-G? Do Z Boys surf wavestations? etc etc etc)

[Hedegaard]

Which I referenced in my post and you failed to quote. Here it is again:

I would think the thing that's a legitimate gripe is that Korg promised an expansion that they never delivered on, but they did provide more than they promised after it was discontinued.

Right, sorry about that, I didn't see it.
Ok, I thought you were another of those "not an O user and so dosen't know what O users are hyping on about" people.
But I see you point, and I do agree that there are more important things in life and that the O is great enough as it is.

However, I just want my missing EXf, as someone who enjoys ambient off-beat music, its rather vital for me.

I don't envy/gripe on Kronos though, I think it will be a good product and whomever buys it (including yourself) will be overly happy with it!
Then, finally you can create something to show it off, much like Peter Mahr did with his ex-blog

[Hedegaard]

However, I do not think EXf is a good example - Korg would have spent time developing an EXf if they thought something was missing from the OASYS' effects suite, which is frankly more than adequate already.

Sorry, but you&me&all of us, don't know what the EXf really is!
So therefore you can't say that what we have already is adequate!

Unless you're the type that is satisfied with playing chop-sticks all day?

[X-Trade]

That's exactly my point though.

What is the point in complaining about EXf if you don't even know what it would be.

Its not like someone could say "the OASYS doesn't have any reverbs. I really wish they had released a reverb EXf". That I could understand.

[Charlie]

Interesting though that Oasys-PCI-Owners were finally told that there are no more software developments. O-Owners are not that "privileged". But then again ... Oasys makes wonderful music without being XP-ready.

[peter m. mahr]

Interesting, I did not know that.

Peter

[thekeymaster]

Well this is for Jimknopf. Im with Mike Conway on this one.I have no idea what Peter's direct contact with Korg has been and to be fair if he has been ignored then that is a sorry state of affairs but I personally found Korg to be very pro active in regards to their OASYS owners initially.As Mike mentioned in his earlier post there was a lot of dialogue between many "O" owners for its first 3 and half years but like all products eventually things come to an end.

I know many OASYS owners have vented their frustrations as it became clear Korg were leaving OASYS behind and I totally understand that frustration,especially since the announcement of Kronos. In some ways it felt like a kick in the teeth and a betrayal but I just don't have it in me to be that bitter or let down. I was a proud owner back in 2005 and I played my part in the OASYS forum and I'm still a proud owner today but Korg are like every other manufacturer of electrical equipment in the world.They have to progress and do what is right for it to prosper.

It's Peter's choice to make his decisions based on whatever has happened,just as Daz did the same when he left the forums. I personally don't have ill will towards Korg, I've personally found them to be pro active towards their users as much as they could.

That is my opinion but not necessarily one all will share. If you are going to base your decision on whether or not to purchase a product on a companies ability to give back up after sales service then I suggest,where you can ask for more opinion and see how the land lies afterwards.

All the best in your decision making.

[jimknopf]

Thank you very much for your open and balanced feeback, Neil!

I just would enjoy it to see users like Peter on board, and if some positive communication can overcome bad feelings and frustration, it would certainly be worth the effort from my view.

But my main concern is not about a single person. My main concern is about a sound form of relationship between customers and a company producing a fine workstation, be it Oasys or Kronos. And I'm coming from extremely bad Roland customer care, a virtually autistic company without any of the communicative competence required, when selling and buying electronic instruments in the 2500€ or 3000€+ range today. I don't expect companies like these to work wonders. I expect them to be good wolling partners. If they are, I will reward their attitiude as much as their technical skills, by buying their gear.

Thanks again for your helpful feedback!

[ozy]

I'm coming from extremely bad Roland customer care, a virtually autistic company

try Arturia. Try waiting an authentication code for 6 months.

or try telling Dave Smith support that the brand new synth you just bought is missing ALL the features listed from page 12 to page 40 of the manual. See what follows.

Or try messaging Moog and ask them why lowering the audio in volume causes patch numbers to change.

I think some people at musical instruments companies think that they are somehow "artists", and that they are then entitled to non-commercial attitudes because they are, you know?, come on, creative dudes!

We are all fellows musicians after all... so who cares about deliveries, precision, money, shipping? That's boring stuff for Vodafone employees, ain't it?

"Ok, ok, you pay for your synth and I get paid to talk to you but, come on, why don't you gimme a break? Your complaint is so boring man, always talking about money and time and having to gig tomorrow. Relax! My boss is a legend, he designed synthesizers 40 years ago, so shut up, will you?"

"Autism" seems very common.

I'd have a different diagnosis, whose name starts with "ass" and ends with "hole", but... let's call it "autism"

[SoulBe]

He's a customer with a self inflated ego who feel he's owed something by Korg.
-Mc

Aha

My comment about Peter, believe it or not was more of a reaction to seeing yet another person making a public threat to never buy a Korg product again. I don't know Peter or know anything about him so the comment, while directed at him was poor word choice as it was a generality towards ALL of the people that have been making those statements on here.
-Mc

Aheem?

The OASYS came out about 5 years ago, ran it's course and a new synth is out and OASYS users are crying fowl because they apparently don't want Korg to release a new synth
-Mc

Aha

I agree 100% that they made a promise that they never delivered on. Personally, I would have also been complaining about this since the day they said it was discontinued. But what I'm seeing are complaints that KRONOS has a feature that the OASYS doesn't and the OASYS should get it because Korg promised updates for "years to come."
-Mc

Aheem?

This thread is ridiculous...
-Mc

Aha


to be continued ....

regards
SoulBe

PS:
as far as I remember we still live in countries with freedom of opinion ..? and if Peter wants to express his opinion in his own blog we have to respect that - Peter has nothing to defend for at all

my personal opinion: afterI read his blog and his postings and think of him as a friendly and helpful member here I think that he has good reasons for his opinion

and please let us not sink into insults for personal opinions, got it ?

[Kontrol49]

I'm coming from extremely bad Roland customer care, a virtually autistic company

try Arturia. Try waiting an authentication code for 6 months.

or try telling Dave Smith support that the brand new synth you just bought is missing ALL the features listed from page 12 to page 40 of the manual. See what follows.

Or try messaging Moog and ask them why lowering the audio in volume causes patch numbers to change. "

Not sure of your experiences with Moog and Dave Smith,but the customer care and responce in terms of timescale were first class I received,from both,I had an issue with The Prophet 08 I bought new from a uk supplier,emailed DSI and had a reply the very same day(albeit in the middle of the night due to pacific time differences)but they resolved my issue within 24 hours,that to me was first rate,DSI are a small company so every issue counts to them and from what I have heard from other users they take every complaint and issues very seriously the same with moog when I had an problem with a Mooger fooger pedal.


I think much of it is how you approach them,if its in a diplomatic rational approach you will get the service you need,I can imagine some people storming in ranting how they spent thousands of dollars of a worthless piece of s**t expecting the company to lay out the red carpet like they are the only one who buys the equipment,certainly from DSI and Moog they couldn't do enough,these companies seem to have the small business model but large customer care approach whereas the Japanese giants are the opposite.


As much as I have never had an issue with any Korg device(which is partly why I always bought them)and thats since my first purchase in 1989,I doubt very much I would ever receive the same amount or level of service from them,but thankfully I have never had to test the level of customer service from Korg because there instruments are reliable and durable,but I take great care of my gear so I think that is half the battle with the longevity of your equipment

[jimknopf]

Ozy, I tried Arturia.

Their feedback was so much lacking in quality that I cancelled buying the Origin before it finally appeared. I knew the device was in midst of development and far from sucessfully finished. So the difference that made a difference (Bateson) simply was customer support, and that was missing big time.

I have not used Dave Smiths new gear. I know you like your Prophet 8, but I have problems with it's sound: I know it's analog but it does not really sound analog enough to my ears (personal taste). So I never bought modern Dave Smith gear, though I like him and his synth history.

Moog support has always been fine with me, and Access even better. On which device and which OS version do you get the Moog loudness problem? I play a Voyager RME and a LP Tribute Edition, and never faced that problem.

I'm a huge fan of Tom Oberheim's new fourvoice, but can't afford to spend 3000 bucks just for this one great sounding analog device. I just need a new workstation in the first place. But the sound is so good (one of the best analog synth sounds ever), that it really drives me nuts.

[peter m. mahr]

Interesting, I made exactly the same experience with Arturia.

But what is even more interesting is what you wrote about the SO4 . Maybe you read my blog entry... The money I would have spent for a Kronos 73 is now invested into a SO4. Pre-ordered from Schneidersladen already. Their service is great, the opposite to Korg&More.

I am looking forward to get the SO4

Peter

[jimknopf]

Funny.

No, I didn't read your blog on this. My love for Oberheim synth sound goes back to Jan Hammer (when he achieved what I first regarded as Moog poly sound by adding Oberheim modules) and Joe Zawinul times (Weather Report), later also some fine Lyle Mays sounds. In my personal synth taste I evaluate the extremely fat and rich Oberheim sounds even higher than the famous synth flagships Jupiter 8 and Yamaha CS 80: just for the raw, unmatched Oberheim sound.

Anyway, I need a flexible workstation replacement for my Fantom G first, and the Kronos seems to be a good replacement. Maybe one or two years later I can come back to the fourvoice. I won't forget it