Korg Forums

Know what!?

It looks as if I will get a brand new Kronos X 73.
They decided that my complaints are based on real problems.
If it works it is very generous of Korg not to try again and repair the fault.
(Damn. It's only one note. I hope it gets not shreded but repaired.)

If it is defective again I will buy a Studiologic Numa keybed or Kawai MP something and never ever look into any workstation again and stick with computers.

I hope it will be the first.

Update: Got a new Kronos 73 (no X) but that is good enough for me.
The best thing is: It works so far pretty well. No stuck keys, no high velocities and good response overall. The repetition could be a bit faster but that I knew before I bought the original one. Sounds as fantastic as before. SN#3574

A new Kronos X 88 arrives tomorrow.

Fingers crossed....

Well, the Mrs. has played it for a couple of hours since receiving it, and all is great so far.

No clunky/stuck/loud keys.


Thumbs up so far. Let's see if it lasts...

Please remove the link to the website part is part that sells rubber contact for the Korg Kronos. I ordered the blue one and the gray one as describe in this tutorial. they sent me a blue one that is not compatible, and the pink one. They don't have either grey or blue one. wasted $36 for nothing. hopefully everyone read through this before make a mistake and order.

Craig Walker wrote: Let's see if it lasts...

+1

Though three of the brand new units I had failed from day one, another one of the brand new units I had (four in total) began to fail after 2 and a half months.

Well, it crashed right in the middle of church service. Totally locked up. Song and a half, that are heavy keyboard, sans keyboard.


Beyond ridiculous. Run, don't walk, from this product.

3rd unit, and total of 4 other trips to shop to recap...


Korg should be embarrassed.

thang wrote:Please remove the link to the website part is part that sells rubber contact for the Korg Kronos. I ordered the blue one and the gray one as describe in this tutorial. they sent me a blue one that is not compatible, and the pink one. They don't have either grey or blue one. wasted $36 for nothing. hopefully everyone read through this before make a mistake and order.

The colour is irrelevant. My new X has pink contacts. Korg told me they initially ordered a different colour just to help the engineers keep the new and old style contacts separate.

Craig Walker wrote:Well, it crashed right in the middle of church service. Totally locked up. Song and a half, that are heavy keyboard, sans keyboard.


Beyond ridiculous. Run, don't walk, from this product.

3rd unit, and total of 4 other trips to shop to recap...


Korg should be embarrassed.

Sits back and waits for the usual people to stick up for Korg and make it out to be your fault in some way.

That's totally unacceptable.

I will say that having a working Kronos X I am glad I stuck with it as I love what this machine can do.

But I was very closely on the verge of giving up with it after my 2nd machine came back from repair still faulty.

I have to say that when I saw the thread about 4 Kronos on stage at the super bowl, the first thought that entered my mind was they probably only needed two but knowing the Kronos history, didn't dare risk only having two on stage. People may mock me for thinking that but it's honestly the first thought that entered my mind, which says something about my opinion of Korgs reliability since the Kronos release.

Ojustaboo wrote:
I have to say that when I saw the thread about 4 Kronos on stage at the super bowl, the first thought that entered my mind was they probably only needed two but knowing the Kronos history, didn't dare risk only having two on stage.

Funny. And sad.

Craig Walker wrote:Well, it crashed right in the middle of church service. Totally locked up. Song and a half, that are heavy keyboard, sans keyboard.


Beyond ridiculous.

3rd unit, and total of 4 other trips to shop to recap...


Korg should be embarrassed.

Well, I really sorry to hear that, Craig, I mean it.

The only thing I can say is what you know already, that you are not alone in this nightmare, some of us had four units, all wrong.

Gosh, Just look for other examples in this forum alone.

Ojustaboo wrote: Sits back and waits for the usual people to stick up for Korg and make it out to be your fault in some way.

That's totally unacceptable.

How true, mate.

Just wait and see.
Someone will jump up soon on this threath to say something like that what we are telling here is not true, that we are negative, unfair, and so on...

As if people want to spend over 4 grands on a machine and not be able to have a working unit, one after another, replacement after replacemnt, fix after fix, just only to have the oportunity to come to places like this and tell it.

It's a shame though, having now got a properly working one, I can't emphasise how glad I am that I persevered with the Kronos, the things this can do is amazing.

But I play for personal enjoyment at home. If I had needed it to use live, I couldn't have put up with the time I was without it.

As I commented on another thread, when/if my dell monitor goes wrong within 3 years of purchase (£530, not a cheap monitor), one phonecall and the following day a replacement is delivered and the old one placed in the box and taken away by the courier. My last dell had a problem after a year, turned out there was a power button design problem and the process worked like clockwork. The problem was admitted/acknowledged by Dell and sorted in a swift manner that posed hardly any inconvenience to the customer (you could still use the monitor, just was a pain to turn on and off)

If Korg had good customer service, someone whose been through the above, they should courier a new one via next day delivery, get the courier to take the old one away and maybe chuck in one of Korgs sound libraries as a form of compensation. Even more so when its their third or fourth Kronos.

That is what Korg don't seem to grasp, its not so much that there's been problems, but that those that have had problems have had to spend weeks if not months trying to get them sorted, I'm sure they are sending out ones other customers have returned to people that have had problems. It makes no sense why theres so many people who have had two, three or more Kronos all with keybed problems.

Chances are, if Craig had experienced the sort of customer service I describe above, even if the new X cut out on stage, he, while naturally pissed off, would probably be much more confident in korg caring about the problem, knowing Korg will get a new unit out by return. The X problem is probably one of those failures anyone can get with any new electronic kit regardless of brand or quality, but when someone's been through all the previous crap, its no wonder they feel like Craig feels.

People having to do long road trips and/or have their machines at service centres for days/weeks waiting for parts is unacceptable.

Korg really can't be that stupid that they can't see how much damage this has done to their reputation. Even a senior staff member at a well known UK music store was talking to me just two days ago about how he couldnt understand the bad way korg had handled it.

Ojustaboo wrote:The problem was admitted/acknowledged by Dell

I was on the phone with a tech yesterday. [paraphrase] "We did have a small few of the original Kronos have keybed issues [:roll:], but the X doesn't have the problem. This is the first we've heard of the crashing problem". The guy was very nice, but the head-in-the-sand approach is not cool. I'm not stupid dude.

Chances are, if Craig had experienced the sort of customer service I describe above

Jennifer [manager] at Korg has been very nice, and apologetic. I don't feel I've gotten the run-around from her.

When I talked to her on the phone before this last one, I said "this will be the last one I get/ship back".

And it is. They offered another replacement. "Nope".


As soon as they receive this one, I'm getting a full refund of purchase price.

Over....and out.

Don't blame you.

Thing is, those I spoke to at Korg UK were the nicest you could wish for, they were very polite, very sympathetic etc.

But NO ONE had the authority to deal with it professionally.

They admitted first hand that the original Kronos was sent to me by mistake and shouldn't have gone out the door. Yet even then, they were not prepared to send another one and collect that one at the same time, meaning I would have had a replacement within 24hrs.

They also didn't have the authority/willpower/desire to go the extra mile and email me the UPS documents meaning I had to wait TWO days for them to turn up in the post before I could arrange collection. The result meant that they didn't get my replacement out in order for me to get it before the weekend.

It doesn't matter how sympathetic or caring someone is, if they cant send out working products and give a decent after sales service then its meaningless to me.

With regards to my Kronos X.

As I've said elsewhere, my E2 key has a mechanical noise that goes boing boing boing boing boing when I release it, I was just playing Qui's pianos and every now and then hearing boing boing boing boing boing is really off putting.

On top of that, a few keys sometimes rattle like you'd expect on a £50 keyboard.

On the plus side, my velocities all work fine and all the notes play without cutting off. As I said before, if this was my first Kronos, I would have sent it back by now as the E2 key is very very annoying.

But being through what I've been through, seeing others who have returned say their Kronos with noisy fans to Korg only to get one with an even louder fan back, I don't have the confidence in Korgs repair team not to introduce more problems than they solve (Korg didn't even bother returning the cardboard spacers we're told we must use when my second Kronos went back to them for repair)

I'm sure this will be seen as me being picky by some. But I don't expect this on a keyboard costing this much. I have every sympathy with you.

Oh, and about 1 day out of 10 when I turn my Kronos on, the fan rattles like mad now and I have to turn it off and back on to fix it.

I'm surprised none of the usual crowd has said it is your fault for not using a UPS etc. But I suspect if your church is anything like the one near me, they have at least two other PC's going throughout the service for various things and none of them ever hang or crash.

I cant stress how happy I am with my Kronos but at the same time I cant stress how unimpressed I am by those that designed the keybed, decided to carry on putting cheap fans in the X version etc.

And when I read about the new MS20, had it not been for my Kronos history, I would have already pre-ordered one. As it is I have no intention of even considering it until its been out on the market for about a year and if there's any quality problems with that, I wont go near it ever no matter how good it is (I waited a year after the Kronos problems first came to light, hoping that by now I would be safe, how wrong I was)

I wish you well with your future purchase

^ Very frustrating.


She's currently looking at the Nord Stage 2...