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Posted: Fri Mar 01, 2024 9:16 am
by DaPale
karmathanever wrote:DaPale wrote:This forum is hosted by Korg USA I read in the upper banner. Where is Korg USA our host by the way to react om some posts here on this forum?
100% incorrect!!!!
Korg is not associated in any way with these forums - these forums are privately owned and managed.
Korg hosted the Forum site (from an IT perspective) - that is all - the Forums are private.
Korg is NOT our "HOST" (I wish!!!) - they purely allowed us to use computer resources for this site ("host" is an IT term).
In the past, Korg Italy had Forum membership here and posted helpful support answers and suggestions but those days are totally gone since the management changes.
Hope this is a bit clearer...
Thank you for the responds. It is clear to me
Posted: Tue Mar 05, 2024 12:07 pm
by konio124
I've sent the korg back to thomann, I'll let you know how the repair/replacement went and if the problem returns after some time.
I would just like to add that initially the korg company refused to accept the complaint, claiming that it was just a cosmetic problem which was not covered by the warranty. However, after a few emails they changed their mind and took over the complaint.
Posted: Tue Mar 05, 2024 12:24 pm
by DaPale
konio124 wrote:I've sent the korg back to thomann, I'll let you know how the repair/replacement went and if the problem returns after some time.
I would just like to add that initially the korg company refused to accept the complaint, claiming that it was just a cosmetic problem which was not covered by the warranty. However, after a few emails they changed their mind and took over the complaint.
I'm curious how this will turn out after the repair. Thank you for keeping us informed. Strange that Korg reacts this way. I have spoken to the importer and repair center as you may have read above, and they indicate that Korg Italy is aware of the problem and is investigating it.
Posted: Thu Mar 07, 2024 7:37 pm
by Dmkeys
I spoke to Korg USA yesterday about this issue and they have informed me that they are aware of the problem, now have parts available in the US, and that authorized service centers can do the fix. One of mine is currently being fixed under warranty and I will send a second one in for service once I get the first one back.
Posted: Fri Mar 08, 2024 6:51 am
by D575
Dmkeys wrote:I spoke to Korg USA yesterday about this issue and they have informed me that they are aware of the problem, now have parts available in the US, and that authorized service centers can do the fix. One of mine is currently being fixed under warranty and I will send a second one in for service once I get the first one back.
I have also been told somthing similar by my Korg dealer who has been informed by Korg UK that a pending resolution should be available by the end of March.
This issue for me has progressively deteriorated over time, so... hopefully Korg has satisfactorily resolved this issue which looks like this may very well be a large warranty claim for Korg as PA5X owners globally now look to fix this single quality issue.
Posted: Fri Mar 08, 2024 11:58 am
by chelsea4023
Hi,
My Dealer and Korg U.K. are aware of my situation with the LED's and I am currently awaiting the problem to be resolved.
Just to make an important point here, as far as I can see this is a quality control issue that lies with Korg. I would be astonished if Korg are using the same LED's on the current batches of the PA5X that are Manufactured.
I am very happy with the way my Dealer has dealt with this issue and would be happy to use them again.
Chris
Posted: Thu Mar 14, 2024 8:10 pm
by Xx_Joey_xX
I just took my pa5x in to a authorized service center.
All the guy told me was
"im gonna email korg and get back to you"
Posted: Thu Mar 14, 2024 8:46 pm
by Asena
Xx_Joey_xX wrote:I just took my pa5x in to a authorized service center.
All the guy told me was
"im gonna email korg and get back to you"
Well in this case KORG is kind, and Helps all out, They changed my friends for free, it took 9 days only
So do not ignore this, FIX IT
Posted: Thu Mar 21, 2024 10:40 pm
by Xx_Joey_xX
After taking my 5x to the authorized service center they called after a week and said the following
"we did not fix your keyboard, parts are back ordered feel free to pick up your keyboard and will call you when parts come in"
Posted: Fri Mar 22, 2024 1:14 am
by Dmkeys
Xx_Joey_xX wrote:After taking my 5x to the authorized service center they called after a week and said the following
"we did not fix your keyboard, parts are back ordered feel free to pick up your keyboard and will call you when parts come in":?
Which country are you in? I need to take another board in for this issue and don't want to do it when there aren't parts in stock.
Posted: Fri Mar 22, 2024 9:31 pm
by dimitris
Xx_Joey_xX wrote:After taking my 5x to the authorized service center they called after a week and said the following
"we did not fix your keyboard, parts are back ordered feel free to pick up your keyboard and will call you when parts come in"
The same here, too.
Posted: Wed Mar 27, 2024 11:10 am
by konio124
Korg returned from the service, all buttons were replaced. I hope the problem won't come back. I waited over 3 weeks for the repair to be completed.
https://youtu.be/Rono5Yl-p9o
Posted: Wed Mar 27, 2024 1:52 pm
by dimitris
Nice protective sticker!! Where can I find one??
Posted: Wed Mar 27, 2024 2:19 pm
by chelsea4023
Hi,
I think this is going to be a large project for Korg. At least they now acknowledge the issue and are ordering the new LED's. The Engineers will be very busy in the coming months. Korg U.K. have said they will send an engineer to my home to replace the faulty LED's and I am currently awaiting a call from Head Office at Milton Keynes. I'm quite happy to wait until they are ready.
Chris
Posted: Wed Mar 27, 2024 3:15 pm
by DaPale
It is still not acknowledged. Yes, that there is a problem with the leds but not the cause of the problem. So any repair can be destroyed after a few months. Hoping of not of course