Heart broken Kronos owner: It died today..non operational

Rocness · Post by **Rocness** » Mon Jan 09, 2012 4:35 pm

jahrome wrote:The title is very accurate representation of my experience with the Kronos.

If so then why did you change the title of this thread from

"Kronos ,worst keyboard I have ever purchased"
to
"Heart broken Kronos owner: It died today..non operational"
and then just leave ?

Sam CA · Post by **Sam CA** » Mon Jan 09, 2012 4:49 pm

Some people did ask him to change the topic, because it wasn't fair, or it wasn't this and that. Their wish has been granted in a way.

Edson Caetano · Post by **Edson Caetano** » Mon Jan 09, 2012 6:35 pm

which the serial keys that are giving problems, could be just the first keyboards, less than #1000

my key is #1583 and is 100% functional and he was sent to me in Brazil

In a Brazilian forum Cifra Club we are all concerned, technical assistance is more difficult here

jimknopf · Post by **jimknopf** » Mon Jan 09, 2012 7:24 pm

Nor sure about the serials.

I have a very early Kronos 73 (serial 72) since early July, and up to now, since replacing a loud fan and a loose data wheel, all has been working very well, including my keybed.

I have to admit though, after hearing how many felt safe like me, just to run into a Kronos not starting any more on some random day, this state of things, without any appeasing news from Korg, does not make me feel too secure meanwhile.

Edson Caetano · Post by **Edson Caetano** » Mon Jan 09, 2012 7:36 pm

Waiting for problems is bad, but hopefully the problem persists only in isolated lots of equipment and not all Kronos

Here in Brazil a Kronos 61 cost 10000,00R$ (Reais) the equivalent of about 5500,00U$, prejudice is much larger if my key die

jahrome · Post by **jahrome** » Tue Jan 10, 2012 9:43 am

Rocness wrote:
jahrome wrote:The title is very accurate representation of my experience with the Kronos.
If so then why did you change the title of this thread from

"Kronos ,worst keyboard I have ever purchased"
to
"Heart broken Kronos owner: It died today..non operational"
and then just leave ?

I changed it because some of you guys are so irritating. I didn't come here to subvert the forum. I bought two of these darn keyboards because I was so hyped. But Korg is just letting me down. I have had 7 months of frustrations.

Well, I just put it in the box and shipped it to Korg Japan to take a look at it. The concerning issue is warranty. I ordered it online from the US but I live in Japan. My keyboard is registered with Korg. I even tried registering in with Korg Japan...but it takes you right to the Korg USA site. I just wonder if they will honor my warranty. I know what is typically said. Warranties extend the country you purchased it in. But I am not sending it to a 3rd party authorized repair center. I am sending it back to the same people that built this keyboard. They will look over my keyboard and then give my wife a call before they repair it.

Stay tuned.....

Bertotti · Post by **Bertotti** » Tue Jan 10, 2012 10:01 am

Ow they treat you and the others with this problem will determine if I continue to wait expectantly for a Kronos o move on to aNord or Groove xr. Good luck but I have a gut feeling they will make this right.

ScoobyDoo555 · Post by **ScoobyDoo555** » Tue Jan 10, 2012 10:17 am

I've edited/deleted my post, as I've re-read the thread.

I sincerely hope you get the machine fixed/replaced ASAP.

Dan

cello · Post by **cello** » Tue Jan 10, 2012 10:22 am

I think the issue re anyone sending back their faulty Kronos is that the repair centres have not received instructions as to the fix.

It's like being caught between a rock and hard place - Can't return a keyboard Korg don't know how to fix, in the meantime, the warranty is running out (for the early adopters particularly).

Must be very frustrating.

ScoobyDoo555 · Post by **ScoobyDoo555** » Tue Jan 10, 2012 10:37 am

Personally, I LOVE the thought of Korg UK/US's reception FILLED up with returned Kronos!

They may not know how to fix it, but at least if the machines are with THEM, they can't ignore it. It's also real proof that the machine has been returned in relation to the warranty - imho, the sooner it's with Korg, the better.

Rocness · Post by **Rocness** » Tue Jan 10, 2012 4:21 pm

jahrome wrote:
Rocness wrote:
jahrome wrote:The title is very accurate representation of my experience with the Kronos.
If so then why did you change the title of this thread from

"Kronos ,worst keyboard I have ever purchased"
to
"Heart broken Kronos owner: It died today..non operational"
and then just leave ?
I changed it because some of you guys are so irritating.

What exactly does that mean ?
Where you PM'ed with bullying messages to change the title or what ?

because at 1st you said this

jahrome wrote:The title is very accurate representation of my experience with the Kronos. From faulty data wheels that surfaced after a few days of use to my Kronos being completely inoperable. This is terrible. No power surges. No other equipment in my studio is damaged...just this Kronos. Yes, I have the extended warranty. But this is crazy that a $3000 keyboard would be so defective. I will contact Korg first thing tomorrow and return it.

Then you change the title anyway . Why?
Because if people are attacking you in PM's then that's not right .

Jan1 · Post by **Jan1** » Tue Jan 10, 2012 4:28 pm

*SIGH*, let it go for crying out loud.

jamsire · Post by **jamsire** » Tue Jan 10, 2012 4:42 pm

Jan1 wrote:*SIGH*, let it go for crying out loud.

+1

jimknopf · Post by **jimknopf** » Tue Jan 10, 2012 4:54 pm

+1

Rocness, do you want to give everybody the feeling, that you are just hunting for bad Korg news to put oil into fire?

Bertotti · Post by **Bertotti** » Tue Jan 10, 2012 7:54 pm

People are more willing to speak out or act in other then acceptable ways on line then in person. A friends son noticed this and calls it the e-penis.