To prospective purchasers of the Pa2x

[Sam CA]

Hello folks:

So what do I know at this time?...

Hi Jerry,
It's wonderful to hear that you are a musician, which means you can relate to lots of things that are going on right now. I was just wondering what you think about "cueing Vars" mystery. Are you happy with the way it is right now for song-based styles? It's not going to kill me, but i'm very curious to know what the logic behind this is. We had some long discussions about this.Korg people never responded to it as usual, so like every thing else, it just became a cold case. By any chance, is this something that you have any knowledge of?

[Lee]

chebsaid,
Great, Glad yours came back up with no LED issue.

Obviously was not a hardware hard failure like most others...
It will be good to finally know what is the root cause of the LED issue, I'm confident Korg will figue it out.
Lee

[kenackr]

WOW!

After reading all 7 pages here, and the sticky's and other posts all I can say is I can feel your pain and I'm sorry for those who can not use their equipment.

I was contemplating purchasing a new PA next year, but that will never happen now that I know how poorly you have been treated.

It certainly does shine a light on Korg Italy from several perspectives - management, communications, and workplace culture to start with.

I think Lee was right when he said that Korg Japan needs to meet with Korg Italy to see if a management change is required.

Ken

[karmathanever]

Hi kenackr

I think you should wait before rejecting a "PA" purchase - so far no-one has responded to my post asking for problem details. I am beginning to wonder exactly how many there are... I definitely know that Rob Sherratt has bad experiences... where are the others?

I think if you analyse the post you will find that this is still a minority - this will make it harder to get assistance from Korg particularly if we cannot get significant amount of detail.

Please don't be too hasty to reject Korg arrangers....

Pete

[worth]

I have also been folowing this thread from the sidelines as i dont own the PA2X or the PA800 ( I have the PA1X...did not and still do not believe the PA2X will do much more than what i have). However in my recollection over the last 4.5 years that i have owned my Korg i have never felt more satisfied with the syupport Korg have provided in terms of both bug fixes and upgrades for free. I understand that some of the users here who have posted have had some serious issues with both the PA800 and the PA2X and it must be incredibly frustrating and i understand the anger.

But this is unusual circumstances. Korg would certainly want to remedy this situation and they have already made a commitment to try and find the source of the problems. I dont believe that they have ignored the situation at all. The problem in reducing the variables down to track down the source. THIS IS THE PROBLEM. The very random nature of the faults means that Korg cant i dentify a bad batch or production run to determine the fault or they would have already recalled the faulty batch. The fact is that if Technicians as detailed and committed as some of the members here are scratching their heads as to what the problem could be then you know that this is going to take some time. Should Korg have stopped work on the OS2.00 to sort this problem out ? Maybe but i gaurantee that this forum would have threads stretching 8-9 pages complaining about the delay .....oh wait we already have that dont we !!!

So its a no win situation for Korg. If users here have had enough of the problems they have had with the PAboards then i think they should call it a day, return their boards for a full refund and get something else. If your confirdence is gone in the manufacturer there is no more point in continuing with the relationship.

[miden]

All I can say as a former PA2x owner is that I should NOT have sold it.

And that Korg in Australia were fantastic in firstly recognising my first one had "slipped through the cracks" and had some issues...And secondly in how quickly they fixed the problem.

The Korg PA2x Pro is an excellent product, as is the PA800 and I am SURE the issues experienced by other users are not of Korg's making, rather it seems it might be a case of faulty components, and in combination some software ones (maybe!!) and until people start relaying individual issues direct to their dealers, with evidence if possible, there is not a lot they can do.

They can acknowledge a problem as much as they like but until they can get hard evidence as to EXACTLY what is happening, it's tough to fix.

An analogy that springs to mind is you going to your Doctor and saying " hey Doc, I feel sick, can you fix me?"...

Dennis

[robkeith]

Hey Karmathanever,

the reason your thread has not had a huge response is that the other thread for Serial Numbers registration we all thought was to address these problems. I think most of us saw your thread as a duplication of something that we allready have processed through the other thread.

Dont think that there are not many owners with problems, its just as I said seen as an unecessary duplication

[maxpesh]

well guys I have been playing all day every day now for the last week and my keys haven't locked up at all and it is since I have started using and anti surge plug, tried overworking lots of fills and sustaining lots of notes without any problems so I can only put it down to that. Fingers crossed ,,mine is sorted now.

[karmathanever]

Thanks robkeith - I appreciate your feedback.

My intention was to create a "spreadsheet" of all the actual faults. I see the "registration details" thread but that doesn't identify those with the problems. I now know that there are other threads with information about problems - I was just hoping that I could bring this all together in a structured manner to see if there were some interesting and meaningful data that may make some sense to my contacts (without my searching through heaps of posts).

....its just as I said seen as an unnecessary duplication...

...that's cool. I was prepared to take this in another direction in an attempt to help resolve the problem, not to irritate members.... intermittent computer problems
frequently require different approaches and processes of elimination. I do not believe all avenues have been examined..

I have removed my post and sincerely hope those who are still suffering find a solution.

Regards

Pete

[robkeith]

Hey man.,

dont take me so seriously, I was trying to help you understand why I thought users wern't filling in the survey, as I'm sure, and I though that the other tread was originally set up for that reason, I think what you do here and comment on is great and hope that you keep it going.

Thanks mate

[ivoryslapper]

Wow, I was thinking of upgrading my PA1x Pro Elite for a 2XPRO, but after reading these below comments on the PA2x I am not sure if I should upgrade my trusty 1xpro.

Seeing the comments dated some time back, I assume these issues have been fixed by Korg now.

Can anyone suggest to me whether I am safe in upgrading or better to hold off a bit longer?

I really only need extra Polyphony and Sample RAM to use my own styles, samples and loops and my 1X Pro has been maxed out but at least very reliable on stage.

[Rob Sherratt]

Wow, I was thinking of upgrading my PA1x Pro Elite for a 2XPRO, but after reading these below comments on the PA2x I am not sure if I should upgrade my trusty 1xpro.

Seeing the comments dated some time back, I assume these issues have been fixed by Korg now.

Can anyone suggest to me whether I am safe in upgrading or better to hold off a bit longer?

I really only need extra Polyphony and Sample RAM to use my own styles, samples and loops and my 1X Pro has been maxed out but at least very reliable on stage.

As you noted, these comments date back almost a year. There were some problems with some early Pa2x keyboards, mine included. But Korg stepped up to the mark and did all the repairs under warranty. My Pa2x is now superb and I wouldn't be without. Karmathanever (Pete) also upgraded from a Pa1x to the Pa2x and he is very pleased he did it. So, no worries at all now.

Best regards,
Rob

[hammer]

Rob,

As you know, I have had my PA2X about 3 weeks now and am really beginning to like it. Has there been any casue and effect relationship established when the "lockup" occurs. Is the "lockup" random or does it occur during a particular process like loading a style or changing variations etc..

I have yet to have my PA2X lock up on me.

Hammer

[Rob Sherratt]

Don't worry about it. No current Pa2x's have this problem as far as I know. My Pa2x was one of the very first and was "cured" under warranty when Korg replaced both circuit boards on which LED's and push buttons are mounted. I think the "lockups" might have been caused each time an LED in the faulty batch of LED's blew. I leave my Pa2x switched on all the time, and I use it for at least 2 hours every day. No "lock ups" since the last time I posted about it over a year ago.

Best regards,
Rob

[Saseptim]

Hi Rob,

From your experience here in the forums, is there a similar problem of freezing on the pa-800? I have had mine for a couple of years, and it froze for the first time tonight. I wasn't doing anything complicated, just playing with a piano sound without any accompaniment, and singing. I restarted, and now it seems to work fine.

Thanks, Avi