Kronos 88 and RH3 keyboard faulty

dregsor · Post by **dregsor** » Fri Sep 30, 2011 6:36 pm

Nope.

maxtub · Post by **maxtub** » Fri Sep 30, 2011 6:43 pm

In Italy, we have written in many official distributor but in the meantime, the only response we got, is not very encouraging:

"From: Mark Airaghi [mailto: @ marco.airaghi ekomusicgroup.com]
Posted: Friday, September 30, 2011 17:40
A: Diego Boccardi
Subject: Re: Support request

Dear user, I use keyboards are Korg RH3 years and have never had any kind of problem, then I can guarantee that the information of which you speak are lies. Sincerely.

Marco Airaghi
ESOUND - EKO MUSIC GROUP S.P.A.

Korg Keyboard Recorder & Product Specialist

http://www.ekomusicgroup.com
http:// www.myspace.com / korgitalia
http / / www.myspace.com / marcoairaghi

madbeatzyo111 · Post by **madbeatzyo111** » Fri Sep 30, 2011 7:08 pm

I haven't seen Dan post in a long time anywhere on this forum. It's possible that nobody from Korg has seen this thread yet.

Rookwood · Post by **Rookwood** » Fri Sep 30, 2011 7:12 pm

Wow, so the rep is either calling you or anyone who is having the problem a liar?

maxtub wrote:In Italy, we have written in many official distributor but in the meantime, the only response we got, is not very encouraging:

"From: Mark Airaghi [mailto: @ marco.airaghi ekomusicgroup.com]
Posted: Friday, September 30, 2011 17:40
A: Diego Boccardi
Subject: Re: Support request

Dear user, I use keyboards are Korg RH3 years and have never had any kind of problem, then I can guarantee that the information of which you speak are lies. Sincerely.

Marco Airaghi
ESOUND - EKO MUSIC GROUP S.P.A.

Korg Keyboard Recorder & Product Specialist

http://www.ekomusicgroup.com
http:// www.myspace.com / korgitalia
http / / www.myspace.com / marcoairaghi

aron · Post by **aron** » Fri Sep 30, 2011 7:27 pm

then I can guarantee that the information of which you speak are lies. Sincerely

madbeatzyo111 · Post by **madbeatzyo111** » Fri Sep 30, 2011 8:01 pm

Maybe it's just the wording or translation, but I found that email simultaneously funny, sad, and infuriating all at the same time. I especially liked the "sincerely" right after the "...lies." :3drofl:

runningman67 · Post by **runningman67** » Fri Sep 30, 2011 8:15 pm

madbeatzyo111 wrote:Maybe it's just the wording or translation, but I found that email simultaneously funny, sad, and infuriating all at the same time. I especially liked the "sincerely" right after the "...lies."

Dear customer

I have listened to your report regarding the RH3 keybed.

Yours sincerely and faithfully with mutual affection and with love and respect,

YOU LIAR !!!!

:wacky:

afr · Post by **afr** » Fri Sep 30, 2011 8:19 pm

is not a translation problem, unfortunately is the real answer, I'm administrator of the italian form where the original answer has been posted and the translation is tragically correct

madbeatzyo111 wrote:Maybe it's just the wording or translation, but I found that email simultaneously funny, sad, and infuriating all at the same time. I especially liked the "sincerely" right after the "...lies."

GregC · Post by **GregC** » Fri Sep 30, 2011 8:25 pm

maxtub wrote:In Italy, we have written in many official distributor but in the meantime, the only response we got, is not very encouraging:
"From: Mark Airaghi [mailto: @ marco.airaghi ekomusicgroup.com]
Posted: Friday, September 30, 2011 17:40
A: Diego Boccardi
Subject: Re: Support request
Dear user, I use keyboards are Korg RH3 years and have never had any kind of problem, then I can guarantee that the information of which you speak are lies. Sincerely.
Marco Airaghi
ESOUND - EKO MUSIC GROUP S.P.A.
Korg Keyboard Recorder & Product Specialist
http / / www.myspace.com / marcoairaghi

Dear Marco:

Thank you for your support and thoughtful reply.

I am disputing the credit card charge for this kronos until all issues are resolved.

Sincerely,

Etc

maxtub · Post by **maxtub** » Fri Sep 30, 2011 8:28 pm

Fortunately I managed to make me immediately return all the money the next day
if the Korg does not immediately take a position on the issue, I will lose many potential customers as well as the reputation

Korgstream · Post by **Korgstream** » Fri Sep 30, 2011 9:21 pm

maxtub wrote:
"From: Mark Airaghi [mailto: @ marco.airaghi ekomusicgroup.com]
Posted: Friday, September 30, 2011 17:40
A: Diego Boccardi
Subject: Re: Support request

Dear user, I use keyboards are Korg RH3 years and have never had any kind of problem, then I can guarantee that the information of which you speak are lies. Sincerely.

Marco Airaghi
ESOUND - EKO MUSIC GROUP S.P.A.

Korg Keyboard Recorder & Product Specialist

http://www.ekomusicgroup.com
http:// www.myspace.com / korgitalia
http / / www.myspace.com / marcoairaghi

"There's none so deaf as those who will not hear"

GregC · Post by **GregC** » Fri Sep 30, 2011 10:24 pm

Ojustaboo wrote:
GregC wrote:
Korgstream wrote: Yes, you're right. Internet should not be a way to solve problems with defect keyboards. To do this, there are dealers who decide to return to the problem of keyboards with a defect.
Why I am concerned about these defects and why I am not asking to the dealer? I made a prepayment to Korg dealer in Cologne, Germany and I waiting for Kronos 88 about 2 months. When I started reading this forum, I saw many cases of defective RH3 keyboards(SV1 and Kronos).
Of course, I do not want to buy Kronos, if Kronos uses a keyboard on which a lot of criticism. And even if I get a high quality keyboard with my Kronos, there is no guarantee that it will not show defects in some time. Why? Because there is no explanation from the manufacturer what the cause of these defects. I need to know it that I was confident in buying. I do not want to play in the Lotteries and buy tickets for the 3700 Euro, I hope it's clear position. Unrecognized cause of the defect keyboards(RH3) makes me wait for a new version of Kronos II and cancel my order.
My dealer can not say anything to me, because dealer does not know the reasons. Only Korg know it.
There are many users (I think) on this forum who are not sure now to purchase Kronos. Maybe the Korg can lose us as customers.
Why in this situation Korg can not explain to customers the reason for these defects?
This may satisfy those who are going to buy Kronos in the near future.
I expect my Kronos 88 in late November. But now I think to cancel my order, because the situation is very unclear.
I have to go to Cologne to take Kronos. I have to spend time and money to pick up it. I do not want to spend time with the return keyboard with defect.
I just want to buy a quality product for my money. I pay the money, my money is no defect. I guarantee that my money is free from defects. Today and tomorrow. They do not change color or numbers tomorrow. Korg can not worry about the quality of my money. I guarantee it.
I want the Korg has done the same thing.
you should know, there are no sure things. You can buy a new car and it may have defects.

If you expect everything to be perfect with everyone, you should cancel.
And you can't expect Korg to address every post, to your satisfaction.
I understand why some folks get upset or start to worry.

There are about 1500-2000 Kronos in the marketplace, from my rough estimates. Obviously, a large % of owners are happy. You are only going to hear from some of them as they have other priorities.

As we all know, Korg is a responsible company and they provide a warranty . Many of us have been Korg customers for 10 or more years.

It is not useful to over speculate or start making all kinds of assumptions about a product. I think the forum is very useful for addressing a variety of issues. I am confident that Korg follows up and is well aware. You can't
expect them , as a business, to react to every post on the Internet.

If the complaints are a concern, one can give it a timeout for a month or 2 and the issues get resolved.

I know that if 5000 items are produced and 20 of them are bad, the 4980 users that are happy aren't going to be on the forums complaining, just the 20 with the faulty ones are. I also know how bad those 20 can make a product look. When this does happen, whatever the product, silence from the company concerned makes things look much much worse and gets prospective buyers worried.

lets say the number is 20. that is a defect rate of .4% . Not 4%, 4/10 of 1%.

All co's have a defect rate in their product. I worked for Sony for 9 years so I have a fair idea about defect rates.

Korg owners know what the process is when they have a defective keyboard. If there is serious failure, the board should be promptly returned.

For more incidental problems, The Service Center has to assess the keyboard, ask several questions, and possibly inspect it. Thats their job and a good assessment cannot be simply done on the Internet.

While a casual poster can state " this is the way it should be ". " this is the way it should be done ", this strikes me that the casual poster is not familiar with medium sized global companies that are organized in such a way, where that co has a process.

If you( person with a defective keyboard) follow the process, you will reach a solution. True, it does not happen at Internet speed. However, I would follow the process, and not try to fight it. If one does not like the way a company operates, they don't have to buy the product.

A casual poster really does not have access to all the pertinent facts. Thus
over speculating and exaggerating is not useful.

runningman67 · Post by **runningman67** » Fri Sep 30, 2011 10:38 pm

I appreciate your logic Greg

I love the Kronos. Thats why I've ordered one.

kron · Post by **kron** » Fri Sep 30, 2011 11:08 pm

maxtub wrote: Dear user, I use keyboards are Korg RH3 years and have never had any kind of problem, then I can guarantee that the information of which you speak are lies. Sincerely

madbeatzyo111 · Post by **madbeatzyo111** » Fri Sep 30, 2011 11:32 pm

GregC wrote: lets say the number is 20. that is a defect rate of .4% . Not 4%, 4/10 of 1%.

All co's have a defect rate in their product. I worked for Sony for 9 years so I have a fair idea about defect rates.

True, 0.4% would not be bad...if that were actually the number. Realistically it's too early to say at this point as there's too few units out there in the wild. And the fact is we'll never know unless we work for Korg QC division.

What bothers me about the keybed defect is that I've read here and in the SV-1 forum that keybeds that were initially good became bad after a while. I would much rather detect it early and be able replace it or get it fixed under warranty.