Problem touchscreen Korg PA1000

Shandera · Post by **Shandera** » Sat Oct 20, 2018 11:31 am

Hello again.
No luck with Korg. Again the problem! Recorded marriage on video. If only included Korg then everything is ok. If it is just turned on 3 minutes, then this problem will appear. What to do? Marriage display? Turn it off, turn it on, 3 minutes everything is ok. Then begins.

https://youtu.be/Xq-FADJ67qk

musiccankill · Post by **musiccankill** » Sat Oct 20, 2018 1:19 pm

Hello!
I suggest you to do a touch panel calibration by holding down GLOBAL button for some seconds.
IF that doesn't fix the problem then you should take it in for repair..It should still be covered under warranty..
Your touch panel (digitizer) seems to be faulty.

Shandera · Post by **Shandera** » Sat Oct 20, 2018 2:33 pm

musiccankill wrote:Hello!
I suggest you to do a touch panel calibration by holding down GLOBAL button for some seconds.
IF that doesn't fix the problem then you should take it in for repair..It should still be covered under warranty..
Your touch panel (digitizer) seems to be faulty.

I did the calibration. Did not help!

musiccankill · Post by **musiccankill** » Sat Oct 20, 2018 2:44 pm

If it is a pa1000, it is the second pa1000 that has that problem that i know of...
Take it in for repair under warranty!!!

looo · Post by **looo** » Sat Oct 20, 2018 3:02 pm

My PA1000 also behaves similar way. I've been living with it for a while but now have scheduled a visit to service.
Using KAOSS mode is the best way to demonstrate the problem but there're also another consequences such as random onscreen menu items activation.
Very seldom my synth even activates onscreen menu items when the touchscreen is not being touched at all.

duby2 · Post by **duby2** » Sat Oct 20, 2018 8:06 pm

Shandera

yes
my pa1000 is the same ,,just like your video ,the screen jumps around ,, and it does it just a soon as i turn on the keyboard ,,, i do not have to wate..
I think its in the OS

musiccankill · Post by **musiccankill** » Sun Oct 21, 2018 12:25 am

I doubt it is in the OS as pa700 or even pa4x should be doing this too in that case (the touch panel and its code must be the same..)
I hope it is a hardware fault and not a design flaw causing it to pick random noise as touches...

Shandera · Post by **Shandera** » Sun Oct 21, 2018 4:48 am

Hello dear participants!
Please make a video of your problem in KAOSS mode. This is necessary to confirm and solve the problem, possibly related to a hardware error in production. I am writing an appeal to the support service.

looo · Post by **looo** » Sun Oct 21, 2018 8:01 am

Now that the problem looks like the common one the key question is wheter official Korg has already dealt with it.
Unfortunately i failed to have found online support page/form at Korg official web site, it seems that they prefer to contact with authorised services only.
If Korg hasn't released appropriate notice on this issue yet i'm afraid that the servicemen could have a troubles to cope with it.

Shandera · Post by **Shandera** » Sun Oct 21, 2018 9:02 am

looo wrote:Now that the problem looks like the common one the key question is wheter official Korg has already dealt with it.
Unfortunately i failed to have found online support page/form at Korg official web site, it seems that they prefer to contact with authorised services only.
If Korg hasn't released appropriate notice on this issue yet i'm afraid that the servicemen could have a troubles to cope with it.

Please make a video of your problem in KAOSS mode. This is necessary to confirm and solve the problem, possibly related to a hardware error in production.

Shandera · Post by **Shandera** » Sun Oct 21, 2018 9:29 am

I looked at YouTube with all the videos with the demonstration of KAOSS at Korg PA1000. I have never seen such a problem. Apparently not all!

Please make a video of your problem in KAOSS mode. This is necessary to confirm and solve the problem, possibly related to a hardware error in production.

musiccankill · Post by **musiccankill** » Sun Oct 21, 2018 9:58 am

At the first post there is a video demonstrating the problem!

Shandera · Post by **Shandera** » Sun Oct 21, 2018 11:05 am

musiccankill wrote:At the first post there is a video demonstrating the problem!

Of course have! This is my post! So I ask those who have the same problem to record a video.

musiccankill · Post by **musiccankill** » Sun Oct 21, 2018 12:04 pm

OH OH!!! Hahahahahah sorryyyyy!!
Haven't seen the name!!
My bad!
If the guy that had the same issue still hasn't resolved it i will try to record a video of his one too...

looo · Post by **looo** » Sun Oct 21, 2018 1:33 pm

Well, i have recorded another demonstration of the issue being discussed. This time one can watch unintended menu activation example.

https://youtu.be/D75_TWoFMK8