I have a Korg Nautilus 73 purchased in March 2023 that is booting up but not producing any sound.
When the Nautilus is powered up it produced an error message that says "KeyScan is unavailable..." but does continue to load the OS, startup, bring up all of my modes and even respond to buttons and lights on the top control, but does not produce any sound.
I have tried all of the logical steps:
- Check all cables and isolate the troubleshooting to the keyboard only
- Reboots, check global settings
- I have opened up the Nautilus from underneath to visually inspect all of the connections to make sure nothing was loose or disconnected. I could not see any indication of a bad connection.
- Open a support ticket with Korg
From what little research I could find on "KeyScan is unavailble", I think the Nautilus 'polls' the connected hardware before it boots and loads the rest of the OS. What makes this error vauge is that "keyscan" may be a very generic error. It could be referring to the physical keyboard or to a hardware key for another component.
The loss of sound output does coincide with the error message of "KeyScan is unavailable", too.
One of the causes I am considering is that the keyboard was packed in a car the night before and the weather is hot in my climate. I wonder if the cause could have been related to overheating in the car in the summer weather?
Questions for the group:
1. Has anyone experienced this before? Are there any other things I can check or do?
2. Could you recommend a REALLY good tech who can troubleshoot this in a Nautilus? It may need a repair but I would like to minimize the hours of bench time for all of the possible troubleshooting to someone who really knows how to get to the problem quickly and knows the insides and repairs well.
Thank you!
"KeyScan is unavailable..." on startup
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chelsea4023
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