Korg Forums

Hi guys..
i just fund that the SOUND led not working anymore...
i dont have warranti anymore now...
and i wonder if it will be more leds that will not working or what?
i had this keyboard 14 months and i never had a led problem..and now i got it...
what i have to do now?

KORG Netherland have 2 years waranty. How about KORG sweden?

only one year waranty in sweden ..

i remember that tramannoni said something like that if they don't break before the end of the warranty time, they will not break at all.
so ...?

please anyone can help me?

Rob Sherratt u r the one that can help me...please tell me what i have to do...

hey kardo

Due to the fact that your Warranty has expired, there really isnt much you can do to get a free service and repair. Your gonna have to take it down to your korg dealer and purchase the parts needed to repair it.

Sorry cant be much help
Bye

Many people have faced this problem, it is a known problem on some Pa2xPro models, and normally two expensive circuit boards are replaced under warranty before the warranty period runs out.

Search this forum for posts from Korg's tramannoni on this subject (Pa2x LED).

You can always ask your retailer to make a special case for you since your warranty period may have expired. Ask them to check with Korg Italy about it. I hope they will agree to do a free repair.

If they refuse to do it free then you may have to take legal action to enforce your rights. I think you will win the case because this is a known manufacturing defect, and there is an obligation for the goods to be fit for purpose irrespective of warranty period.

Regards,
Rob

Rob Sherratt wrote:Many people have faced this problem, it is a known problem on some Pa2xPro models, and normally two expensive circuit boards are replaced under warranty before the warranty period runs out.

Search this forum for posts from Korg's tramannoni on this subject (Pa2x LED).

You can always ask your retailer to make a special case for you since your warranty period may have expired. Ask them to check with Korg Italy about it. I hope they will agree to do a free repair.

If they refuse to do it free then you may have to take legal action to enforce your rights. I think you will win the case because this is a known manufacturing defect, and there is an obligation for the goods to be fit for purpose irrespective of warranty period.

Regards,
Rob

guess im wrongg, sorry about that.

Rob which parts or boards that i have to change?
and how much they will cost if i will pay?
since i got the problem with led and until now i didnt turn on my keyboard...i'm so afraid that will be more leds...
do u think i will lose more leds now? its just one led now..

kardo wrote:Rob which parts or boards that i have to change?
and how much they will cost if i will pay?
since i got the problem with led and until now i didnt turn on my keyboard...i'm so afraid that will be more leds...
do u think i will lose more leds now? its just one led now..

The parts needed are the right panel board, GRA0002131 and the left panel board, GRA0002130. These are the circiuit boards on which all the LED's and push buttons are soldered. By replacing these boards all LEDs are replaced in one go. Apparently there was a faulty batch of LED's supplied by the component manufacturer to Korg, but not all Pa2x's are affected since later batches of LED's were not problematic.

I expect that the parts will be supplied and fitted free. If your retailer creates any difficulty about it, then I would refer your dealer to the message about LED's on the Pa2x that tramannoni posted on this forum here. I would then insist that the dealer contacts Korg Italy about the situation, because I am sure Korg will do the right thing as Jerry Kovarsky (Korg USA) said in the thread.

http://www.korgforums.com/forum/phpBB2/ ... led#261929

Best regards,
Rob