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I've read everything 10X. I've installed, repaired, updated, removed and reinstalled the drivers and kontroller program, restarted my computer several times, and checked the device manager which seems to be fine. One time during all that the kontroller recognized the nanokey, but nothing in the program responded. All I want to do is reset the key sensitivity.

The nanokey seems to function fine in cubase 5. I can't get it recognized by the controller. Been at this for hours, about to give up and send it back.

Help?

joenerve wrote:I've read everything 10X. I've installed, repaired, updated, removed and reinstalled the drivers and kontroller program, restarted my computer several times, and checked the device manager which seems to be fine. One time during all that the kontroller recognized the nanokey, but nothing in the program responded. All I want to do is reset the key sensitivity.

The nanokey seems to function fine in cubase 5. I can't get it recognized by the controller. Been at this for hours, about to give up and send it back.

Help?

Hello,

Are you referring to the KONTROL Editor software? What operating system is your computer running on? What are your MIDI ports set to in the KONTROL Editor software (if that is indeed what you're using). Thanks!

Best regards,

Korg USA Product Support

Hi, and thanks for the quick response. Yes. Control editor software.

I'm using windows vista. I've tried every possible setting in the preference panel. My available options are the nanokey (which I have selected on both), a line 6 toneport, and on the midi out I'm given an additional microsoft synth. I've clicked and unclicked the 'set ports manually' button. When the box is unchecked the scrren opens saying nanokey is undetected. When checked, that message isn't there, but it still seems unconnected... although you probably know that. If there's another way to set the ports I missed it somewhere.

Is there any way I can get phone support? If so it would really be appreciated. I'd be super grateful if a number could be emailed to nervemail@aol.com . Or if I could get an email where I could send my number and be called.

Update. For some reason the editor decided to recognize the nanokey again. When I select control and keyboar however - none of the controls respond. Can't transpose or change velocity. The menus in the editor function (I can make selections), but no change to the keyboard.

joenerve wrote:Update. For some reason the editor decided to recognize the nanokey again. When I select control and keyboar however - none of the controls respond. Can't transpose or change velocity. The menus in the editor function (I can make selections), but no change to the keyboard.

After making your changes, are you clicking on "Communication" and then choosing "Write Scene Data"? You have to do that to transmit the settings over to your nanoKEY.

Best regards,

Korg USA Product Support

I get a "failed to open midi port" message when I try that.

joenerve wrote:I get a "failed to open midi port" message when I try that.

Ok, verify that your MIDI In is set to nanoKEY- Keyboard and MIDI Out is set to nanoKEY - CTRL and let us know if that takes care of it.

Best regards,

Korg USA Product Support

KorgUSAProductSupport wrote:

joenerve wrote:I get a "failed to open midi port" message when I try that.

Ok, verify that your MIDI In is set to nanoKEY- Keyboard and MIDI Out is set to nanoKEY - CTRL and let us know if that takes care of it.

I may be missing something here. Only place I see that I can change midi setting in the editor is in the preferences, and the only choices I'm given are nanokey, toneport, and microsoft synth. I have nanokey selected on the in and out. I don't see any "nanoKEY - keyboard", or "nanoKEY - control" anywhere.

And also now for no reason that I can fathom, the editor is once again NOT recognizing the keyboard. Everything is set as previously... ins and outs. All I did was try different ins and outs and then go back to the what was originally there. Closed and opened the editor a bunch of times and it's not getting recognized. :/

joenerve wrote:And also now for no reason that I can fathom, the editor is once again NOT recognizing the keyboard. Everything is set as previously... ins and outs. All I did was try different ins and outs and then go back to the what was originally there. Closed and opened the editor a bunch of times and it's not getting recognized. :/

Ok, please navigate as follows:

Start --> All Programs --> Korg --> Korg USB-MIDI Driver Tools --> Install Korg USB-MIDI Device

After that installs the nanoKEY, try relaunching the KONTROL Editor and see if the MIDI options that I mentioned are listed.

Best regards,

Korg USA Product Support

Was hopeful... but alas, it's still not being recognized. Followed directions. Re-did it 2X. Tried to uninstall and reinstall the driver but it would let me do that either. Gave me a list of drivers with the option to only delete the nano driver, but did nothing afterward. Going to restart computer and see if that does anything. Hope to resolve this soon. This keyboard would be a great asset, if I could simply (or not so simply) change the sensitivity on the keys. I don't think I'd ever even use the editor again.

reboot did nothing. waiting hopefully for a solution. :/

Just found out I have 45 days to return this thing. Going to give it a run on my laptop, which is what I purchased it for anyhow. Thought I'd see what was up on my desktop first though because the laptop is windows 7 (which I'm not yet that familiar with) along with a 64bit version of cubase 5. If anyone knows that this WON'T work please save me the effort and let me know now. I've already downloaded the drivers and updates for win 7. Don't know about 64bit cubase though. Going to be out of town for a wee bit so I'm not going to get to trying anything else for a while. Would like any thoughts or advice in advance. Thanks.

So I realize I'm just talking to myself here now, but what the hell. Just finished installing the nanokey on my new laptop. Followed all the directions, updated the driver, ubstalled the 64 bit downlaod. Everything works fine within cubase 5 (or seemingly so for now). Still can't get the kontrol editor to recognize the nano key. And again, all I want to do is change the key sensitivity. No idea why this isn't working but tomorrow I give my last shot at calling americanmusical.com's technical support. Since the people at korg can't seem to help, this is my last shot and then back it goes till another company comes out with a similar product.

joenerve wrote:So I realize I'm just talking to myself here now, but what the hell. Just finished installing the nanokey on my new laptop. Followed all the directions, updated the driver, ubstalled the 64 bit downlaod. Everything works fine within cubase 5 (or seemingly so for now). Still can't get the kontrol editor to recognize the nano key. And again, all I want to do is change the key sensitivity. No idea why this isn't working but tomorrow I give my last shot at calling americanmusical.com's technical support. Since the people at korg can't seem to help, this is my last shot and then back it goes till another company comes out with a similar product.

Sorry for the delay in getting back to you. Our office was closed part of last week due to some extreme weather in the area and we are closed for the U.S. holiday today. This is not an official support forum so your best course of action is always to contact us directly (or for non U.S. customers, their local distributor) through the link in our signature via e-mail or phone. As troubleshooting on this level can get a bit complicated, please give us a call between 10 AM and 5 PM, EST tomorrow and we'll be happy to walk you through getting everything all sorted out. Thanks again for supporting Korg.

Best regards,

Korg USA Product Support