Korg Forums

Edited original post so you don't have to read it all first.


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Keyoard arrived back safe and sound on Monday!!

Used it last night, all leds present and correct, but it froze up about 2 mins in!

It's a shame I couldn't have a pa1.5x-pro
(all the best bits from both the pa2x-pro and my pa1x-pro)

Y'know that thing when you have 2 cars,with indicator/wiper stalks on opposite sides? driving car B and you go for the controls on car A? then you jump back int car A and go for the controls on car B........That's what it's like with the pa1x-pro and the pa2x-pro!
What a fabulous dilemma to have

Tommy,
I recently had around 14 led's fail on my PA2X and took it to the Milton Keynes HQ of Korg UK, where both boards were replaced free of charge as a known problem. As my PA2X was only a couple of weeks short of 2 years old and hence out of guarantee, I was very pleased with the outcome [but not with the original problem]. I dealt with Paul Watson who is the head of the Repair/ Technical section and found him most helpful. You will need to contact the Returns Department on 01908 857170 initially. The repaired keyboard was returned to me within 5 days [including a weekend]. Good luck.

Waiting for my boards to arrive.
Mine is well out of warranty (only 12 months here)

Be patient - I don't think that anyone who has had the boards replaced have had any more problems.

Cheers

Pete

karmathanever wrote:
I don't think that anyone who has had the boards replaced have had any more problems.

My friend is about the turn in his keyboard to the service center for the second time. I checked it out yesterday. 3 blown LEDs this time. He bought his keybord brand new less than 2 years ago. He's the second person that I know with the similar problem so far (LEDs going down twice) . Both of them were Pa2Xpro...how long has it been since you've shipped your keyboard to them?

Hi tommy1340millar.

I don't mind you quoting me like this, but it looks a little out of context and me quoting the law. It's not meant to be like that. The thing here is that you guys have been going around in circles complaining about this issue for a long time while also doing absolutely nothing about it.

KORG have officially told you exactly what to do and your still asking questions like “should I call KORG directly”. This is why I replied to that thread and brought up the official reply for KORG telling you exactly what to do, and I also gave people my understanding of what was said because everyone was confused for some odd reason.

To me it's very clear. KORG admitted there was a problem with a very small number of boards and they are telling you what you must do IF the issue applies to your keyboard. All you got to do is follow KORG's instructions and have the boards the LED's are mounted on replaced.

KORG have not abandoned anyone or ignored the problem. This information has been available for a long time. You just got to do what you have been told to do.

Have no fear mate.... KORG's the best.

Regards
Sharp.

Yo Sharp,
I've edited the posting so it looks better!
I couldn't find the official procedure, so made a new topic.

I'm still not sure of the best way to do this, as it'll cost around £37 to send the keyboard back, plus at least korg's £15 return charge to me.
I will see if my local engineer can change the boards with only a day or two down time.

T.
Sharp - sent you a wee pm

Hi Tommy.

Thanks but there was no need to edit your post.
I just wanted to make sure what I said was understood clearly because I've had all this on the forum already from people not even understanding what KORG Italy has said on this subject.

They were told what to do and they didn't do anything. Threads where started and people got angry for no reason whatsoever over the feeling of being abandoned by KORG when in fact KORG made an official announcement on this issue.

So that's why I gave my interpenetration of the announcement to people.

I'm still not sure of the best way to do this, as it'll cost around £37 to send the keyboard back, plus at least korg's £15 return charge to me.

Yes I'm afraid that is to be expected if you can't bring the keyboard yourself to a local authorised repair centre.

As for your PM, I'm not too sure KORG would be happy sending you the boards for you to fit yourself. I know your well able to do the work going on your ability to repair your i30, but the boards would have to be fitted by an authorised person because if in the extremely unlikely event a problem developed with the LED's after that point, things could get very sticky and you could end up having to pay full costs to get it fixed.

So best to let it to the professionals and follow KORG's instructions to the letter.

Regards
Sharp.

Tommy,
I delivered my PA2X to Korg personally and after repair it was returned by carrier free of charge.

Hi guys. Led's on my Pa2x pro they have gone down since 2008. I was the first one who ordered the Pa2x pro for Belgium, while they were not selling here in US. Do you guys think if I take it to the service center, will they replace the boards at no charge? First I was thinking of buying some blue led's and replace them my self but after I red this, I thought to get your opinions.

When a LED breaks, we suggest you contact the nearest Service Center or Distributor, and arrange for the repair. When you go to the repair shop for your scheduled appointment, the work will be done as soon as possible, by replacing the whole circuit board that the LEDs are mounted to. This is the fastest and most complete way to solve the problem for you.

Hi Mono
The above quote is part of the message from Korg Italy posted on this forum.
Replacing the LEDs will NOT fix the problem - you need to replace the boards. This should be repaired free of charge as it is a known manufacture fault.

Check with your local Korg distributor first.

Cheers

Pete

Keyoard arrived back safe and sound on Monday!!

Used it last night, all leds present and correct, but it froze up about 2 mins in!

It's a shame I couldn't have a pa1.5x-pro
(all the best bits from both the pa2x-pro and my pa1x-pro)

Y'know that thing when you have 2 cars,with indicator/wiper stalks on opposite sides? driving car B and you go for the controls on car A? then you jump back int car A and go for the controls on car B........That's what it's like with the pa1x-pro and the pa2x-pro!
What a fabulous dilemma to have

....Y'know that thing when you have 2 cars.....

hmmmm ... still trying to imagine having 2 cars.....

Can anyone with current or previous LED issues on their PA2X tell me (roughly) how long it took (after initial delivery of their new board), to experience the widely reported LED problems?

In other words, did it occur immediately upon powering-up? Was it within 3-5 days of continuous use? Or did it take several weeks or months for the symptoms to occur?

Also, are there any PA2X owners out there who have purchased their PA2X new in the last 90-180 days?

Thanks Everyone.

Hi Extemporaneus,

I know you saw the post from Jerry Kovarsky of Korg USA, admitting the problem with early Pa2x's and assuring you that the new models Pa2x do not have this problem any more.

I own an early model Pa2x with LED problems that have been fixed twice at Korg's cost. There are no faults on the Pa2x since the last panel display boards were fitted in March this year.

I see no reason to doubt Jerry's statement that you will not encounter problems. Also I am sure that if you contact Frank Ventresca at Audioworks and ask him to speak with Jerry privately at Korg USA, then Audioworks and Korg USA will also provide an extended 2 year warranty and will cover any postage costs from Hawaii if there are problems in the warranty period.

Best regards,
Rob

Rob Sherratt wrote:Hi Extemporaneus,

I see no reason to doubt Jerry's statement that you will not encounter problems. Also I am sure that if you contact Frank Ventresca at Audioworks and ask him to speak with Jerry privately at Korg USA, then Audioworks and Korg USA will also provide an extended 2 year warranty and will cover any postage costs from Hawaii if there are problems in the warranty period.

Best regards,
Rob

Thanks Rob.

Not sure if this is what you're saying here or not, but I don't "doubt" Jerry's statement, not at all. In fact, I was grateful for his contribution to the thread and I think I said something to the effect that I was reassured by his words. If anyone should know the current state of affairs, it would be someone like Jerry, and I would say that my concerns with the PA2X have (for the most part) been resolved.

And yes, I greatly appreciate your continued reference towards Frank Ventresca and Audioworks. As I've said previously, Frank has been most helpful, and I tried to reach him again this past Tuesday but missed him. However, when and if I proceed with an order, the issue of warranty and return-ability (as it were) including freight costs to (and potentially from) my location will be absolutely 'huge'. Worded somewhat differently, if I were Frank, I would probably steer clear of this particular sale.

I should also say that we've had solid working relationships with a number of mainland-based suppliers and retailers here for years, some of whom owe us a meaningful credit or two, so in this particular instance, it will definitely come down to more than just purchase price or repair options, because straight-up, I do not intend to get into the 'repair' business on a 'brand new' $3,000 board (i.e., in the odd chance that there is indeed a problem, the device will go back, period).

Thanks again to all.