LED Failure Korg PA2X --- Well done Korg.
Posted: Mon Aug 26, 2013 6:08 pm
Hi All,
Like many, I was unlucky enough to have a led's failure [14 No] on my PA2X Pro back in February 2010 but Korg installed 2 new boards to repair the 2 year-old keyboard free of charge.
Recently, I had a further led failure with led's not working or failing to turn off so I returned the keyboard, now over 5 years old, to Korg UK at Milton Keynes for repair. Korg again replaced the 2 led boards with updated models [as the original boards had a problem which could give rise to led failure].
I delivered my keyboard to Korg Milton Keynes at around mid-day on a Tuesday and it was returned to my house fully repaired some 3 days later on Friday at noon. The work was carried out as a warrantee repair, at no charge !!!
I know that Korg received some criticism originally for the PA2X led problem, but I think that here, the way that they have dealt with my repeat problem on a 5 year-old keyboard is exemplary and excellent public relations and worthy of posting on the Forum.
I would therefore like to publically thank Dean Hudson and Clive at Milton Keynes for their efforts in repairing my keyboard.
Regards,
Peter J
Like many, I was unlucky enough to have a led's failure [14 No] on my PA2X Pro back in February 2010 but Korg installed 2 new boards to repair the 2 year-old keyboard free of charge.
Recently, I had a further led failure with led's not working or failing to turn off so I returned the keyboard, now over 5 years old, to Korg UK at Milton Keynes for repair. Korg again replaced the 2 led boards with updated models [as the original boards had a problem which could give rise to led failure].
I delivered my keyboard to Korg Milton Keynes at around mid-day on a Tuesday and it was returned to my house fully repaired some 3 days later on Friday at noon. The work was carried out as a warrantee repair, at no charge !!!
I know that Korg received some criticism originally for the PA2X led problem, but I think that here, the way that they have dealt with my repeat problem on a 5 year-old keyboard is exemplary and excellent public relations and worthy of posting on the Forum.
I would therefore like to publically thank Dean Hudson and Clive at Milton Keynes for their efforts in repairing my keyboard.
Regards,
Peter J