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I just got this brand new (supposed to be) Korg Krome less than 3 months ago and have used it 5 to 10 times a month when this problem occured. Am I the only one experiencing it? What should I do? It is working but I cannot choose patch from its data bank... The screen is blank.

PLEASE PLEASE HELP!!!!

Hi . I'm having a similar problem with my Krome -61 . It has hardly been 6 months since I've purchased this keyboard and I'm having a blank screen issue . It would really help me if you let me know if your Krome has been repaired and what the problem was .

My Krome started displaying glitches on the screen and freezing repeatedly, before the screen died entirely. Unlike yours, it wasn't otherwise working - as it was under warranty, they replaced the entire motherboard and the problem was solved.

If the Krome is anything like the Triton there is a screen contrast button on the back. If it's turned to the extremes you get either a gray (white) or black screen. That very small knob can sometimes get turned during pack-up or transport, so that's the first place to check.

In either case you should see the screen activate - an LCD screen on black is actively showing that "color".

Check to see if on-screen pushes change anything -- make the appropriate gesture to sweep volume in the mix screen, for example. If you hear changes on the blank screen, that would be an indicator of a contrast problem - adjusting the knob should fix it.

If, however, the screen is completely inert [no change in appearance, no apparent function] then that's a service problem.

Since OP + 2nd are under warrantee (hopefully) it should be a relatively simple fix. Krome is still on the assembly lines at Korg so spare parts should be no problem. Under warrantee the fix is at the macro level - all guts replaced, because they don't want to see the claim a second time. For a board not under warrantee this approach is the surest, but also priciest approach to a screen repair.


BB

My Korg KROME is 10 months old. One of these days the screen distorted and turned blank. Reseting holding the Page and Exit key temporarily restored it, but after a couple of days same problem. All functions seems to be working though. Given it to the dealer under warranty, but no answer from them since 2 weeks. Will keep posted.

Meanwhile SilverOnKeys, AshtonCD, did you get a fix ?
Thanks.

Gee all,
I have been so frustrated with my M50 freezing up , always at the wrong times (?) during gigs, or even while writing a sequence. Arrgh !! I have had it repaired when it was only months old but it still happens.
I was thinking about upgrading to a Krome 61, but after reading these posts, I see the problems have travelled to the new models too.
---> I might start looking at Yamaha.
For all the great stuff that Korg engineers into these fantastic keyboards, they need to correct the hardware issues. Otherwise they're gonna lose me.

PS. My TR is a champ. Never locks up, never any trouble. It's a shame that it is just becoming old tech.
Disheartened in Philly. - Lenster

I didn't notice this thread until I received a comment. There is a design issue on the controller board causing the Krome's screen to fail, and the good new is that it's easy and cheap to fix. I described here how I addressed it and it also worked for other people : http://wtarreau.blogspot.com/2015/12/im ... at-it.html

By the way, 3 years after the fix it never failed again :-)
Good luck!

Thanks for sharing the FIX!