Korg Forums

Kronos died on me tonight!
Well, not dead exactly. It says startup failed please remove USB devices and restart.

Problem is, I have no USB devices plugged in.
So how am I supposed to get it back running.
This is one of the first units shipped in 2011 and I've never updated the OS.
(Never had a reason to). Although, recently I was just talking about updating it to the kronos X.... I guess I have no choice now. But if anybody know of a way I can get it back up and running can you share your knowledge with me?

Pop the cover and check the seating of the RAM, the SSD and other connectors. If that doesn't help it's time for a service call. Sounds like it's out of warranty. Mine did this also, and I was told by my service center I needed a new SSD and fan? go figure.

This happened to mine after about a year. Needed a new motherboard. Probably needs a return to a Korg service centre.

I'm wondering how much it's going to cost me out of pocket

Happened to mine, it was unseated RAM.

I just did the upgrade this morning and it happened to me too. It's funny but for some reason, I didn't like how the first stick of RAM was seated. Three sides snapped in but did not hear that from the corner stuck way in the back under the wires. Otherwise it looked fine. I'm back to taking it apart & trying to reseat the first stick of ram.......I hope this works

For somebody whose Kronos travels quite a bit, I would suggest using a bit of silicon on the RAM sticks/holders to make sure they stay in place and don't risk getting unseated during transport. This is something that many PC assemblers do as well.

mjames4208 wrote:I'm wondering how much it's going to cost me out of pocket

I think the industry standards are about $80 an hour with a one hour minimum fee. check with your local Korg authorized service Center.

mjames4208 wrote:I'm wondering how much it's going to cost me out of pocket

Mine was repaired under a three year uk warranty.

Return to Korg was Arranged by my dealer. No charge whatsoever?

Is it still under any warranty?

I don't know. I have one of the first ones in from China back in 2011. I think I'm about a month away from three years. I'll call Korg and my dealer tomorrow...

ronnfigg wrote:

mjames4208 wrote:I'm wondering how much it's going to cost me out of pocket

I think the industry standards are about $80 an hour with a one hour minimum fee. check with your local Korg authorized service Center.

Thanks....
Obviously if this is a wide spread problem, Korg should fix it for free.
It ain't no coincidence that the same thing is happening to half of the customers.

ronnfigg wrote:Pop the cover and check the seating of the RAM, the SSD and other connectors. If that doesn't help it's time for a service call. Sounds like it's out of warranty. Mine did this also, and I was told by my service center I needed a new SSD and fan? go figure.

I'm too scared to risk damaging it just in case it's still covered under warranty.

I think "half of the customers" is overstating it. If it really is unseated RAM, I would definitely not send it back just because you'll be missing it for a few weeks and it's incredibly easy to check and fix.

mjames4208 wrote:

ronnfigg wrote:Pop the cover and check the seating of the RAM, the SSD and other connectors. If that doesn't help it's time for a service call. Sounds like it's out of warranty. Mine did this also, and I was told by my service center I needed a new SSD and fan? go figure.

I'm too scared to risk damaging it just in case it's still covered under warranty.

If yourwarranty is expired and you really don't want to shell out a lot of cash I would recommend popping the back cover. As long as you're not careless, there really isn't really much that you can destroy. Just be methodical about it and maybe even video yourself taking it apart so you can review how to put it back together.

Yup, that is what it was...unseated ram.