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Korg USA Repairs

 
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rderderian
Full Member


Joined: 15 Aug 2010
Posts: 102

PostPosted: Thu Nov 15, 2012 12:26 am    Post subject: Korg USA Repairs Reply with quote

I had a keyboard issue and Korg had me send the keyboard back to them. I have not heard from them since that time. How long does it take for repairs and when they do warranty work, do they usually correspond with you, updating you on the progress?
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MarPabl
Platinum Member


Joined: 24 Sep 2011
Posts: 938
Location: MX

PostPosted: Thu Nov 15, 2012 3:57 am    Post subject: Reply with quote

That's weird... you usually take the Kronos to your nearest Service Center. Check if there's one near you:

Korg Dealer Locator (write your Zip Code and then click Service Center)
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Current gear: Arrow Access Virus TI2 Whiteout Keyboard (111/150), Access Virus TI2 Polar DarkStar Special Edition, Gibson Custom Lite 2013, Roland MV-8800 Dancing
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MartinHines
Platinum Member


Joined: 21 Jan 2003
Posts: 3007
Location: Topeka, KS (USA)

PostPosted: Thu Nov 15, 2012 5:47 am    Post subject: Reply with quote

I would suggest calling Korg on the phone and asking them the questions you raise. Your questions sound reasonable.
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** KORG Product Support Contacts **
(they support BOTH hardware and software)


Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)

Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/
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