Korg Forums

rderderian · Full Member Joined: 15 Aug 2010 Posts: 102

I had a keyboard issue and Korg had me send the keyboard back to them. I have not heard from them since that time. How long does it take for repairs and when they do warranty work, do they usually correspond with you, updating you on the progress?

MarPabl · Posted: Thu Nov 15, 2012 3:57 am Post subject:

That's weird... you usually take the Kronos to your nearest Service Center. Check if there's one near you:

Korg Dealer Locator (write your Zip Code and then click Service Center)
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Current gear:

Access Virus TI2 Whiteout Keyboard (111/150), Access Virus TI2 Polar DarkStar Special Edition, Gibson Custom Lite 2013, Roland MV-8800 Dancing

MartinHines · Posted: Thu Nov 15, 2012 5:47 am Post subject:

I would suggest calling Korg on the phone and asking them the questions you raise. Your questions sound reasonable.
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** KORG Product Support Contacts **
(they support BOTH hardware and software)

Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)

Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/