Korg Forums

robkeith · Posted: Wed Nov 25, 2015 1:14 am Post subject: When is the Update/s Coming?

Hi, so far I am enjoying the PA4X, the sound and styles are great. But lets talk about the elephant in the room! Considering the release date, and the numbers that have been sold so far and the queues waiting to get their hands on one to try or buy.

Isn't it time that a minor or major update is posted to correct basic problems that would have been evident at the time of production, and other problems that have come to light since the release by users of the board.

Now I know that Korg will want to wait to release a major upgrade for the PA4X, but right now as far as an usable board at a live gig it's not ready to be used.

So whats wrong with releasing minor updates that should correct usability problems that would at least enable live performance to occur. ie, songbook functions voice settings locks and so on as reported here on the forum. Thank god I have a backup board, and I feel very sorry for the purchasers who don't. For a flagship to be released in it's current form, it's just not good enough. I know Paolo from Korg is a great guy who tries to accommodate everyone in a fair and reasonable way, but even he must think this is a bit odd. Once again it's akin to releasing a car without brakes!. Wouldn't happen in that industry, and it shouldn't happen in this one.

When How and Why did companies think this is acceptable practice. I don't want to knock this board because I am excited and believe with the improvements to come it's going to be a fantastic board, much loved by all. But the window is fast closing on Korg being able to capitalise on the success for a lack of bug fixes.

So please Korg lets make it happen soon, and or give us a time window as to when to expect the updates.

Thanks guys
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Making music is a passion, not a choice of lifestyle

karmathanever · Platinum Member Joined: 12 Jan 2004 Posts: 10399

You're lucky, my question is "when is the PA4X coming" !!!!

Very Happy

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PA4X-76, Karma, WaveDrum GE, Fantom 8 EX
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## Please stay safe ##
...and play lots of music Very Happy

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mintjamman · Posted: Wed Nov 25, 2015 11:55 pm Post subject:

Robkeith raises some salient points, although at this time my Pax4 76 has not arrived I am hoping the delays are due to Korg ensuring that the next batch of instruments are shipped with a updated OS above 1.02 dated August 2015 !

The product is advertised that it is built from the ground up for Live Performance and as more than a few people have been commenting here and who are far more experienced with the Korg Line of PA Arrangers there are various issues with the Songbook, Transposition along with one or two other glitches, one would expect that at basic performance level the Pa4x would operate as expected, the wish list features are another matter.

Korg really need to get a handle on making sure a update is available which solves the immediate issues raised by their users and I hate the feeling that I have purchased a half baked potato. I cant wait to get the Pa4x but I do have some reservations based on the current snag list which seems to be increasing day by day.
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Yamaha S90ES, Korg Triton Pro, EXB Moss, Roland XV5080, Korg EX8000, Korg Pa4x 76, Korg Kronos 88, Crumar MOJO, Logic Pro X, V Collection, Novation SL61,Vienna, Korg Pa4x , EC-5, Vienna, Arturia V Collection, Roland SC88 Pro, Roland D110, Alesis SR16, Alesis D4

cobay · Joined: 18 Nov 2015 Posts: 39

robkeith is right.
We could use some updates comming from Korg developers.

My PA4X 76 arrived 2 weeks ago but I don't feel so lucky.
Migration process is slow (for me) and I don't trust my PA4X for live performance.

I'm waiting for updates....

mintjamman · Posted: Sat Nov 28, 2015 10:52 am Post subject:

I really think that Paolo should give us a firm idea as to when the os update will be available based on that many of the owners and prospective owners are using the Pa4x live in a professional setting. How can Korg expect such users to put up with the issues and at the same time expect them to pay a premium price for a product released which users say cannot be reliably used live with confidence ? Paolo ?????

I am awaiting delivery of my Pa4x but am already frustrated with the lack of response and action to get this right.

Over to Paolo
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Yamaha S90ES, Korg Triton Pro, EXB Moss, Roland XV5080, Korg EX8000, Korg Pa4x 76, Korg Kronos 88, Crumar MOJO, Logic Pro X, V Collection, Novation SL61,Vienna, Korg Pa4x , EC-5, Vienna, Arturia V Collection, Roland SC88 Pro, Roland D110, Alesis SR16, Alesis D4

karmathanever · Platinum Member Joined: 12 Jan 2004 Posts: 10399

mintjamman · Posted: Sat Nov 28, 2015 12:40 pm Post subject:

Yes I 100% agree that having Paolo's presence here is invaluable and I understand that the structure of management and R&D at Korg is beyond Paolo's remit. but he can provide feedback from us a users and customers to them and that is the point of saying what I have. I like everyone else who has or is laying down the purchase price of the Pa4x have the expectation that all advertised features will work as they should. Many of us actually use these instruments in the course of business and if the product has issues or does not work then that product becomes a problem. Korg has been making these arrangers for significant time and have a wealth of design and experience at hand so when users find not one but a number of significant issues Korg should be Pro Active communicating with them.
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Yamaha S90ES, Korg Triton Pro, EXB Moss, Roland XV5080, Korg EX8000, Korg Pa4x 76, Korg Kronos 88, Crumar MOJO, Logic Pro X, V Collection, Novation SL61,Vienna, Korg Pa4x , EC-5, Vienna, Arturia V Collection, Roland SC88 Pro, Roland D110, Alesis SR16, Alesis D4

robkeith · Posted: Tue Dec 01, 2015 11:44 pm Post subject:

Well it's past the three months now looking at 4 very shortly. The OS update must be imminent because the board whilst it has some great features is unusable in a live scenario.

Please Korg make it happen, right now I don't care about enhancements, i just want the bug fixes so i can continue to program the board which will enable live performance with it.

Who knows may even sell some more boards, crowds are always interested in what keyboard you are using!
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Making music is a passion, not a choice of lifestyle

Sam CA · Posted: Wed Dec 02, 2015 10:20 pm Post subject:

What would be the purpose of a rushed update, if it's going to introduce even more bugs! For those who use these keyboards for live gigs on regular basis, it's a bad idea to jump on the first generation keyboards as they always tend to have issues. This is always been the case...
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Sam

robkeith · Posted: Wed Dec 02, 2015 11:44 pm Post subject:

I'm not asking for a rushed update!. But a fix to ordinary things that were obvious at manufacture, should have by now been posted. It's not as the board was only made yesterday, this is coming up to four months at least. And as far as live performance forget it! right now it's a dead duck at home. I'm excited about the sound and so on, but really, I have laid my $5k on the line and expect better than this.
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Making music is a passion, not a choice of lifestyle

Sam CA · Posted: Thu Dec 03, 2015 3:17 am Post subject:

karmathanever · Platinum Member Joined: 12 Jan 2004 Posts: 10399

mintjamman · Posted: Thu Dec 03, 2015 8:53 am Post subject:

Robkeith, regarding live performance, is it specifically the Songbook issues that are causing you not to be able to use the Pa4x for gigs ?

The comments about 1st generation keyboards and never jumping on them is slightly odd in my mind, the Pa4x is the latest in a long line of Korg Arrangers is it not ? that being the case the issues being discussed SHOULD never have been passed onto the customer in the first instance, its a poor excuse.

Imagine selling the CEO of Korg a heating system which had flaws with it, i.e it would not heat his water or heat his house at weekends, a fix was months away and the company who manufactured it had no idea when it might keep him and his family warm ?

I think we can guess the answer here !
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Yamaha S90ES, Korg Triton Pro, EXB Moss, Roland XV5080, Korg EX8000, Korg Pa4x 76, Korg Kronos 88, Crumar MOJO, Logic Pro X, V Collection, Novation SL61,Vienna, Korg Pa4x , EC-5, Vienna, Arturia V Collection, Roland SC88 Pro, Roland D110, Alesis SR16, Alesis D4

Vex · Posted: Thu Dec 03, 2015 9:46 am Post subject:

karmathanever · Platinum Member Joined: 12 Jan 2004 Posts: 10399