Korg Forums

whardy7 · Joined: 18 Feb 2016 Posts: 12

I have been a Yamaha user, collecting 7 of their keyboards in the last 10 years. This is my first effort at Korg and I went with the Kronos. It's not looking like a very wise move at the moment.

I got it in today, then turned it on and loaded the demo song. The demo played impressively, then it froze on me. The touchscreen, physical buttons, nothing worked. I restarted after a few minutes and it came with System Startup failed. The only thing plugged in was speaker cables, but I unplugged the Kronos, took the speaker cable out and restarted it several times. Still nothing.

What bugs me more than that is that I can't actually talk to anyone at Korg. I called them and they said email support is all that they do. I did that and got an auto-reply that their response time is 2-3 days.

My plan is to try and get my money back. After doing my research, I don't doubt that the Korg is likely a better keyboard. But, a quality control issue this early, then what I'm discovering to get any support, I don't think this is the route to go. I need a dependable, responsive company more than I need a few added features.

I am open to your suggestions, either technically or thinking this through. I loved what I heard in the demo, but according to what I'm reading on the forums, I'm probably weeks outs from having a working keyboard due to having to send it back, then waiting for a fix.

Thanks for letting me vent Smile

whardy7

GregC

benny ray · Platinum Member Joined: 28 Nov 2014 Posts: 628

I would request for a full refund or see if the dealer would trade for a new one. Sorry to hear this but i feel your pain. In my opinion nothing beats a Kronos so i would call Customer Service at Korg and tell them your problem. The Customer Service number is at the Korg Website. Maybe they could help or speed up the process. Good luck
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whardy7 · Joined: 18 Feb 2016 Posts: 12

Yes, it was factory sealed and I bought it from Zzounds.com. I feel confident they are a reputable dealer. There is no Korg dealer in my town or I would have bought locally, even at a higher price.

I did call Customer Service and they said there is no tech support, except through email. I got to explain my situation to them, but that was their response and there seemed to be no budging on their answer.

GregC · Posted: Thu Feb 18, 2016 11:40 pm Post subject:

JohnDonovan · Posted: Thu Feb 18, 2016 11:55 pm Post subject:

Hi,

This isn't the first time I've seen a post on here suggesting Korg support in the US isn't great which is a shame. I've generally found Korg UK very helpful; and certainly with a brand new keyboard I'd expect it to be dealt with better over here.

Is consumer law there drastically different; or you're expected to go through the merchant you bought from rather than dealing directly with the manufacturer?

Hope you get it sorted soon, and continue to enjoy the Kronos; as far as hardware keyboards go I still think it's leaps ahead of the competition.
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Kronos² / Nautilus / KingKorg / RK-100s / CX3 / Logic / ProTools / Sibelius

Dniss

I don't understand the issue.

Most stores will exchange a defective unit if it was purchased within ~10 days for a brand new one.

Just return it and get a new one.

GregC · Posted: Fri Feb 19, 2016 1:37 am Post subject:

jimiki · Posted: Fri Feb 19, 2016 2:18 am Post subject:

ZZounds is not so good after sales... even they have so much house rules for selling stuff.

I wonder how did TS buy from them where there are many like sweetwater / musiciansfriend etc.. who provide advise and support better than zz

I'd suggest, take them to consumer court if your unit is not replaced one to one..

Derek Cook · Posted: Fri Feb 19, 2016 7:26 am Post subject:

Sorry to hear about your problems.

I am not sure where you are located, but in the UK, Consumer laws mean that your "implied contract" is with the supplier, not Korg.

At this point I would be demanding a refund or exchange from the supplier.

I hope you get the issue resolved.
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metallo · Posted: Fri Feb 19, 2016 9:33 am Post subject:

I'd suggest, fix the ram, probably it is loose and that causes the problem.

Thoraldus · Posted: Fri Feb 19, 2016 9:54 am Post subject:

Thoraldus · Posted: Fri Feb 19, 2016 10:23 am Post subject:

Thoraldus · Posted: Fri Feb 19, 2016 10:27 am Post subject:

jeremykeys · Posted: Fri Feb 19, 2016 9:40 pm Post subject:

In what country and city do you live? I'm really sorry to hear about this by the way. That totally sucks.
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If music is the food of love, play on and play loud!
Gear: Kronos 73, Triton Pro-X, Wavestation EX, Polysix, King Korg, Monotron and Monotron Duo, Minikorg, Moog Grandmother, 1 Roland U-20, Hammond M3, 4 acoustic and 6 electric guitars, 1 Ibanez 5 string bass, a bunch of microphones and other very cool toys, 1 wife and 3 cats!