Korg Forums

DJ Kronos · Junior Member Joined: 21 Mar 2015 Posts: 56

Sorry to have to post another one of these requests but I need some help. I have read several past threads on this topic and have followed all of those suggestions.

1. Clean FAT32 formatted memory stick with only the 10 folder/files on it.
2. I was on v3.0.2. When v3.0.4 failed, I tried upgrading to v3.0.3 instead. It succeeded.
2. Have used this same stick in the past to successfully upgrade to v3.0.2 (and just used it to upgrade to 3.0.3, my current version.)
3. Have tried both USB ports.
4. Have tried waiting for prompt to insert stick, inserting it first, and even waiting until I've pressed "OK" and it starts searching to insert the stick. All return the same error.
5. Have tried downloading the update zip file from Korg again in case the first download was corrupted.
6. My error is slightly different from the ones in other posts. It reads:

"Searching for updater files" Then
"Update Error."
"The system update was not successful."

So in short: Upgrade from 3.0.2 to 3.0.4 failed. Upgrade from 3.0.2 to 3.0.3 succeeded with no issues. Upgrade from 3.0.3 to 3.0.4 fails.

This is a Kronos X 88.

The only thing I haven’t tried before posting is to do a factory install but I really would rather not if I can avoid it. Since purchase, I’ve applied the firmware upgrade 604 via USB and upgraded from OS v2.1 to 3.0.2 with the same memory stick.

Also, I might not be able to do a factory install because the unit was a demo and they didn’t have the discs. All I have is a download of the disks and I’m not even sure if they are the same files that I would have gotten with my Kronos X because so much time had passed between the date my keyboard was made and the date that I bought it and downloaded the files.

Can anyone offer a suggestion?

JoeyL · Posted: Sun May 29, 2016 11:27 pm Post subject:

First, make sure the update is for kronos x and not the other board. Also I know a long time ago some had problems with their kronos not liking certain brands of usb sticks. You might try a different brand. Also unplug all midi. Oh, I just remembered, when I did this update, I had to reboot with usb stick left in the kronos before it would find the files.

DJ Kronos · Junior Member Joined: 21 Mar 2015 Posts: 56

DJ Kronos · Junior Member Joined: 21 Mar 2015 Posts: 56

Leaving the stick in during a power down and power up didn't help. The stick and all the files and folders are there in disk mode but I'm still getting the same error in global mode when I try to update.

I should add that it does read the stick every time when I press OK: the stick light flashes.

Ksynth · Posted: Mon May 30, 2016 2:34 pm Post subject:

Reformat the usb stick using the Kronos' own menu.

Check you usb port for dust - blow it out in case.

Check the usb stick for some dust / particle.

Only copy the files from the zip folder AND NOT the zip folder itself.
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DJ Kronos · Junior Member Joined: 21 Mar 2015 Posts: 56

GregC · Posted: Mon May 30, 2016 9:41 pm Post subject:

pedro5 · Posted: Mon May 30, 2016 11:42 pm Post subject:

Just a thought....

Is one of the update files named tar.gz still a compressed archive ?

If it is not…..it means it has been unzipped to far by the computer.
This can happen with some unzipping apps.
On an imac the built in app "unarchiver" needs to be at its basic setting......not sure about a pc.

I don't think a restore would help in this case....anyway,my understanding is that the downloaded files need to be burned onto double layer DVDs to work.

Best Wishes.

SeedyLee · Posted: Tue May 31, 2016 3:22 am Post subject:

Personally, I've never had any issues performing the update, but I certainly have seen the situation that Pedro mentioned where some unarchivers(particularly on Mac) will also unpack the actual update in the zip file. Make sure you have a file ending in .tar.gz on your USB stick as the absence of this file (because it's been decompressed) will cause it to fail.

If the zip file was able to be decompressed without error, it's unlikely that it's a corrupt download, but it wouldn't hurt to try downloading it again.

Perhaps you could post a list of the files and folders on the USB stick here so we can compare it against our copies?
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Current Equipment:
Korg Kronos 2 88, Reface CS, Roland JV-1080, TE OP1, Moog Subsequent 37, Korg ARP Odyssey, Allen & Heath Zed 18, Adam F5, MOTU MIDI Express XT, Lexicon MX200 & MPX1, Yamaha QY700, Yamaha AW16G, Tascam DP008ex, Zoom H6, Organelle, Roland J6 & JU06A

Previous: Triton LE 61/Sampling/64MB/4GB SCSI, MS2000BR, Kronos 1 61, Monotribe, NanoKontrol, NanoKeys, Kaossilator II, Casio HT3000, Roland VP-03, Reface DX, Novation Mininova, MPC One

DJ Kronos · Junior Member Joined: 21 Mar 2015 Posts: 56

DJ Kronos · Junior Member Joined: 21 Mar 2015 Posts: 56

DJ Kronos · Junior Member Joined: 21 Mar 2015 Posts: 56

I've noticed something odd.

First, ignore the dates above as they are the modified dates and they correspond to the time I unpacked the zip file.

However, the Create dates for the 8 files of version 3.0.4 are all "12/7/15 5:50 PM"

I just looked at the 8 files for 3.0.3 and their dates are all "12/21/15 4:59 PM or 5:00 PM"

In other words, the 3.0.3 files were created and packed by Korg AFTER the 3.0.4 files were created and packed.

Do the create dates match what you guys have?

Ksynth · Posted: Tue May 31, 2016 2:56 pm Post subject:

Ksynth · Posted: Tue May 31, 2016 2:58 pm Post subject:

Why not update to Windows 10?
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Ksynth · Posted: Tue May 31, 2016 3:27 pm Post subject:

Leave off the Manuals folder from the usb stick

Try this and let us know how that goes?
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