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Unable to Install Legacy Collection on Windows 7 32bit

 
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StevieA



Joined: 30 Dec 2017
Posts: 5

PostPosted: Sat Dec 30, 2017 6:18 pm    Post subject: Unable to Install Legacy Collection on Windows 7 32bit Reply with quote

I have purchased a Korg Taktile keyboard in order to get the bundled Korg Legacy Collection.

I have registered via Korg ID. Downloaded the Windows versions of the various Korg plugs ins provided in Korg email link.

Tried installing one plug in and Windows 7 32 Bit Laptop throws up message "unable to continue installing as this program is 64 Bit (Or needs 64 Bit version of windows".

I also cannot register on Korg User.net as I cannot get past the locking code part of the registration process, as one needs to be able to run the plug in to generate the locking code.

I was hoping to be able to find 32 Bit Windows 7 versions of the plug ins somewhere on a Korg website. Does anyone know if I can get the 32 Bit versions of the plug ins?

I have emailed Korg UK, but have had no reply yet due to Christmas holidays.
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StevieA



Joined: 30 Dec 2017
Posts: 5

PostPosted: Wed Jan 03, 2018 4:28 pm    Post subject: Re: Unable to Install Legacy Collection on Windows 7 32bit Reply with quote

[quote="StevieA"]I have purchased a Korg Taktile keyboard in order to get the bundled Korg Legacy Collection.

I have registered via Korg ID. Downloaded the Windows versions of the various Korg plugs ins provided in Korg email link.

Tried installing one plug in and Windows 7 32 Bit Laptop throws up message "unable to continue installing as this program is 64 Bit (Or needs 64 Bit version of windows".

I also cannot register on Korg User.net as I cannot get past the locking code part of the registration process, as one needs to be able to run the plug in to generate the locking code.

I was hoping to be able to find 32 Bit Windows 7 versions of the plug ins somewhere on a Korg website. Does anyone know if I can get the 32 Bit versions of the plug ins?

I have emailed Korg UK, but have had no reply yet due to Christmas holidays.[/quote]

HAVE HAD REPLY FROM KORG UK. LATEST KORG LEGACY BUNDLE WILL ONLY WORK IN WINDOWS 7 64 BIT SYSTEMS. DO NOT BUY IF YOU HAVE A WINDOWS 32 BIT SET UP.
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MartinHines
Platinum Member


Joined: 21 Jan 2003
Posts: 2968
Location: Topeka, KS (USA)

PostPosted: Wed Jan 03, 2018 9:03 pm    Post subject: Reply with quote

StevieA

Unfortunately you are caught between two different product sets and authorization websites.

KorgUser.net holds the (now) OLDER 32-bit Korg Legacy Collection Software and authorization process.

It appears your Taktile controller came with a coupon for the NEW 64-bit KORG Collection, which uses the new KORG Shop and related KORG ID for authorization.

Make sure and keep your new KORG Collection (the 64-bit versions) to use whenever you migrate to a 64-bit OS.

Also, check your PM.
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(they support BOTH hardware and software)


Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)

Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/
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StevieA



Joined: 30 Dec 2017
Posts: 5

PostPosted: Wed Jan 03, 2018 10:38 pm    Post subject: Reply with quote

Thanks for reply Martin.

I was also unable to register on Korg User Net as I could not get past the Locking Code part, as I needed a Korg plug in to run first to get that!

I've sent the Taktile back today. Many thanks for PM, will not need.

Just to conclude for anyone else to save them days of fannying around with Korg. [b]Korg Legacy Collection bought now via controller keyboard bundle will only run on 64 Bit Windows systems[/b].

This is despite the fact that older 32 Bit versions exist, but Korg will not let people have. Appalling.
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