Korg Forums Forum Index Korg Forums
A forum for Korg product users and musicians around the world.
Moderated Independently.
Owned by Irish Acts Recording Studio & hosted by KORG USA
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Help!!! PA4X after shutdown, it no longer turns on
Goto page 1, 2  Next
 
Post new topic   Reply to topic    Korg Forums Forum Index -> Korg Pa4X
View previous topic :: View next topic  
Author Message
Pedro555



Joined: 24 Sep 2021
Posts: 11
Location: Moldova

PostPosted: Fri Sep 24, 2021 10:30 am    Post subject: Help!!! PA4X after shutdown, it no longer turns on Reply with quote

Hello, I have the following problem, after a long time working with KORG PA4x, after turning it off, it no longer wants to turn on, if you leave it a little, it turns on, who has encountered such a problem?

updated the operating system, does not help
Back to top
View user's profile Send private message
musiccankill
Platinum Member


Joined: 30 May 2010
Posts: 884
Location: Greece

PostPosted: Sat Sep 25, 2021 10:32 am    Post subject: Reply with quote

Try reloading OS v2.0.0 which is format and reset os and will restore it as close to factory as possible (about 2.5Gb download).
If that doesn't solve your issue, then it could be a hardware failure.
_________________
~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: PA5X 61 ,PA300, Triton extreme 61, Korg 707, Trinity plus
Back to top
View user's profile Send private message
Pedro555



Joined: 24 Sep 2021
Posts: 11
Location: Moldova

PostPosted: Wed Sep 29, 2021 8:57 am    Post subject: Reply with quote

musiccankill wrote:
Try reloading OS v2.0.0 which is format and reset os and will restore it as close to factory as possible (about 2.5Gb download).
If that doesn't solve your issue, then it could be a hardware failure.


does not help, I did it before, but just in case I did it again
Back to top
View user's profile Send private message
Pedro555



Joined: 24 Sep 2021
Posts: 11
Location: Moldova

PostPosted: Wed Sep 29, 2021 9:07 am    Post subject: Reply with quote

I turn it on in the morning, everything is fine, it works without problems, but after a long work and shutdown, it no longer turns on. the next day the same
Back to top
View user's profile Send private message
musiccankill
Platinum Member


Joined: 30 May 2010
Posts: 884
Location: Greece

PostPosted: Wed Sep 29, 2021 11:54 am    Post subject: Reply with quote

Can you please define "not turning on"?
Describe in details what happens from the time you insert the power plug (leds that are lighting , buttons you press, anything on screen , etc).
Maybe this ll help us understand the situation better
_________________
~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: PA5X 61 ,PA300, Triton extreme 61, Korg 707, Trinity plus
Back to top
View user's profile Send private message
karmathanever
Platinum Member


Joined: 12 Jan 2004
Posts: 10393

PostPosted: Wed Sep 29, 2021 2:27 pm    Post subject: Reply with quote

What version are you actually running when this is happening?

You say you've re-loaded OS 2.0.0 - is that the current one or have you applied any further updates?

Is this happening in a Korg-only configuration - i.e. no extra 3rd party style/sounds/samples etc..etc.. just pure Korg OS and styles?

Just trying to piece this together.

As Musiccankill asks:- please give us the fine details of all your actions when powering on etc....

Cheers

Pete Very Happy
_________________
PA4X-76, Karma, WaveDrum GE, Fantom 8 EX
------------------------------------------------------------------
## Please stay safe ##
...and play lots of music Very Happy
------------------------------------------------------------------
Back to top
View user's profile Send private message
Pedro555



Joined: 24 Sep 2021
Posts: 11
Location: Moldova

PostPosted: Thu Sep 30, 2021 6:48 am    Post subject: Reply with quote

musiccankill wrote:
Can you please define "not turning on"?
Describe in details what happens from the time you insert the power plug (leds that are lighting , buttons you press, anything on screen , etc).
Maybe this ll help us understand the situation better


1.Turn on
2.everything is loaded as expected
3.everything works well for 2-5 hours
4.turn off
5.in a minute I press the power button
6.the LED on the power button lights up and you can hear the hard drive start working
7.nothing else turns on, the screen doesn't light up and other LEDs don't light up either
8.if you leave it off for several hours, then I can turn it on again
9.if after switching on to work for only a few minutes, then you can turn it off and on immediately
10.it turns out that this problem occurs only after prolonged use of the key
Back to top
View user's profile Send private message
Pedro555



Joined: 24 Sep 2021
Posts: 11
Location: Moldova

PostPosted: Thu Sep 30, 2021 6:53 am    Post subject: Reply with quote

karmathanever wrote:
What version are you actually running when this is happening?

You say you've re-loaded OS 2.0.0 - is that the current one or have you applied any further updates?

Is this happening in a Korg-only configuration - i.e. no extra 3rd party style/sounds/samples etc..etc.. just pure Korg OS and styles?

Just trying to piece this together.

As Musiccankill asks:- please give us the fine details of all your actions when powering on etc....

Cheers

Pete Very Happy


this problem occurs both on a clean version 2.0 without additional updates and styles, and with an update to version 3.1
I also removed the hard drive, but without it this also happens
Back to top
View user's profile Send private message
karmathanever
Platinum Member


Joined: 12 Jan 2004
Posts: 10393

PostPosted: Thu Sep 30, 2021 9:04 am    Post subject: Reply with quote

I think it might be time to get your local service engineer to check it out.

Let us know how you go.

Good luck... Very Happy
_________________
PA4X-76, Karma, WaveDrum GE, Fantom 8 EX
------------------------------------------------------------------
## Please stay safe ##
...and play lots of music Very Happy
------------------------------------------------------------------
Back to top
View user's profile Send private message
musiccankill
Platinum Member


Joined: 30 May 2010
Posts: 884
Location: Greece

PostPosted: Thu Sep 30, 2021 9:21 am    Post subject: Reply with quote

Yes , i agree, it is time to visit your closest service center as it seems to be a hardware issue. The best outcome will be the internal power supply. Worst one could be the cpu board . In case it is the mainboard , it is repairable but i m not sure they get to repair any component level faults ..
Good luck ! Let us know how it goes.
_________________
~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: PA5X 61 ,PA300, Triton extreme 61, Korg 707, Trinity plus
Back to top
View user's profile Send private message
Pedro555



Joined: 24 Sep 2021
Posts: 11
Location: Moldova

PostPosted: Thu Sep 30, 2021 1:54 pm    Post subject: Reply with quote

musiccankill wrote:
Yes , i agree, it is time to visit your closest service center as it seems to be a hardware issue. The best outcome will be the internal power supply. Worst one could be the cpu board . In case it is the mainboard , it is repairable but i m not sure they get to repair any component level faults ..
Good luck ! Let us know how it goes.


unfortunately, there are no specialized service centers in the country, the power supply was checked, everything is in order with it, and if it is a motherboard, then I don't even know what to do
and the device is practically new
Back to top
View user's profile Send private message
Korghelper
Platinum Member


Joined: 26 Jul 2017
Posts: 584

PostPosted: Thu Sep 30, 2021 7:45 pm    Post subject: Reply with quote

Did you buy the arranger used? Or is it inside the dealer’s warranty period?
Back to top
View user's profile Send private message
musiccankill
Platinum Member


Joined: 30 May 2010
Posts: 884
Location: Greece

PostPosted: Thu Sep 30, 2021 7:51 pm    Post subject: Reply with quote

Pedro555 wrote:


unfortunately, there are no specialized service centers in the country, the power supply was checked, everything is in order with it, and if it is a motherboard, then I don't even know what to do
and the device is practically new


The power supply should be checked after prolonged usage (when the keyboard fails to boot , while it is connected to the entire system ) with an oscilloscope to check for correct and stable voltage (no ripple in the DC rail).
If that is how it has been checked then most probably the cpu board and/or main board are at fault.
_________________
~~~The best keyboard for any player is the one that fits his/her needs!~~~

Korg keyboards owned now: PA5X 61 ,PA300, Triton extreme 61, Korg 707, Trinity plus
Back to top
View user's profile Send private message
karmathanever
Platinum Member


Joined: 12 Jan 2004
Posts: 10393

PostPosted: Fri Oct 01, 2021 12:54 am    Post subject: Reply with quote

Pedro wrote:
the device is practically new

Surely you should be able to get it fixed under warranty via your retailer Question Question
_________________
PA4X-76, Karma, WaveDrum GE, Fantom 8 EX
------------------------------------------------------------------
## Please stay safe ##
...and play lots of music Very Happy
------------------------------------------------------------------
Back to top
View user's profile Send private message
Pedro555



Joined: 24 Sep 2021
Posts: 11
Location: Moldova

PostPosted: Fri Oct 01, 2021 6:23 am    Post subject: Reply with quote

Korghelper wrote:
Did you buy the arranger used? Or is it inside the dealer’s warranty period?


new, but brought from another country. we do not have a dealer and service center
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Korg Forums Forum Index -> Korg Pa4X All times are GMT
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group