Korg Forums

Asena · Posted: Wed Jan 31, 2024 12:13 am Post subject: OPEN LETTER TO KORG TEAM

KORG representative!!!

Could you please just give us an answer please.

Many necessary tools that are currently missing on the best keyboard that you presented to us keyboard players almost 2 years ago.
But as we all know, things have not been fair to us who bought this product which is still not ready.

With respect to those of you who have the ultimate responsibility, you can just tell us where we are at the moment, that's the least you can do.
What is happening, why are you losing this good contact with all your loyal customers and your fans.
It's really a shame that you don't even just let us know if there will be updates that we've all been waiting for for a long time.
What is the reason?
Why this silence?
We are having issues with things that we have been promised would be fixed from day one when we bought this instrument!
Why can't you just write a date, or give us some information about how you intend to do it?
We are all aware of things that have befallen you, and that is ok, we respect this, but to just disappear and not even take responsibility as a company we have been loyal to for so many years.

Ignoring is NOT THE SOLUTION!!!

I love the very idea, the instrument, and the fine sound from the PA5X.
But not even being able to have the things like style editor import export midi Quick record and more the cheapest of your Keyboards KORG Pa 700 have, is not something you can just ignore.

You promised several times on your website, different dates, which have already PASSED, which you repeatedly changed, but also finally removed completely from your official site.

Now what does all this mean?
Could you please just give us an answer.
We email, but hardly get any honest answers, we try to contact you regarding this, but NO ONE seems to know anything.

Some of us bought this keyboard as a work tool, Like me, and like many of my colleagues.
We should get an answer regardless of how you intend to resolve this.
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duby2 · Posted: Wed Jan 31, 2024 3:26 am Post subject: You don't need it korg says

It's not korg of old times it's new,it is now tik tok keyboard.
They know what you need and they know what the best for you.

It's now just a home entertainment tik tok keyboard, soon you will give in soon, just wait ..

You need to do your homework.

Just wait a few years for the PA 6 or step into the future you can get a Pa4x..
It has everything that's missing on the PA 5x.

As you said style editor import export midi Quick record and more the cheapest of your Keyboards KORG Pa 700 have.

Korg know what you need and all of the good functions you do not need or they would have put them in there

So who would buy a PA 5X knowing that all these functions are missing .
Again be the first to have the newest and the shiniest keyboard but doesn't work.
it looks like a yamaha genos2.. But a step down.

So did korg go wrong or are we asking too much.
How dare us ask for all those old functions that we come to love shame on us.

Whose fault is this yours or korg..

Just my opinion
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The Gold Standard OS 2.2
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karmathanever · Platinum Member Joined: 12 Jan 2004 Posts: 10409

Hmmmm - fully empathise Asena....
....problem is that Korg team in Italy are under strict instructions to NOT communicate with these forums and with PA(2345)X owners - those days are long gone Crying or Very sad

.
My guess is that they might read posts but you will never get a reply from any request in these forums.
We keep the bug reporting going just in case they might read them.....

I was informed about this officially a fair while ago and this is all since the new management.

It is sick and sad for sure..... (and NOT the fault of the team in Italy)

Very Happy

_________________
PA4X-76, Karma, WaveDrum GE, Fantom 8 EX
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## Please stay safe ##
...and play lots of music Very Happy

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Bescki · Posted: Wed Jan 31, 2024 9:25 am Post subject: Re: OPEN LETTER TO KORG TEAM

sch · Joined: 18 Feb 2014 Posts: 43 Location: Germany

It is high time for the Korg Company Management in Inagi to take a step out of the comfortzone of "Ignoring Silence" before this is damaging the good reputation of the company and all it's products...
I see 3 ways of desaster management right now:
1) Korg Management informs us NOW when the promised Updates can be expected, and here we expect the total functionality of the Pa4x as a minimum.
2) In the case, that the functionality of the Pa4x can not be integrated in the Pa5x, we get an "italian" update with more Soundslots and increased stability of the system PLUS external Software as compensation (Pa-manager, full sequenzer, Yamaha Style to KST-converter)
3)In the case, that Korg don't want to spend more time on the Pa5x, we get 50% of our payment back and accept, that the Pa5x won't be any better than now....
Just ignoring the faithfull customers will ruin the company reputation and I fluence really negativly on all other products in the Korg range...
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sch

D575 · Posted: Wed Jan 31, 2024 1:22 pm Post subject:

I can only think Korg must still be moving far too many PA5X boxes to care what the community around here and on other social media sites are saying...

The reason for this I suspect might be due to enhanced new sales Korg might possibly be having after the release Genos2, which for Yamaha has clearly not been repeated with the same impact as seen with Montage-M over the first Generation Montage...

Trying to convey any message to Korg now, I would consider futile, including any further aspirations and expectations for PA5X to be almost non-existent based on what we have seen to date coming from Korg...

Of course, I remain to be surprised in the future, but as things stand now, I feel the voices of PA5X owners will continue be lost in the wind as they have been so far.
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Korg PA5X-76 : Yamaha Montage M8x : Roland Jupiter 80 : Waldorf STVC : Roland Integra 7 : Waldorf Streichfett : Focal Trio6 ST6 : Studio Outboards/RME Audio Interface/A&H SQ Mixer :

kbrkr · Posted: Wed Jan 31, 2024 1:36 pm Post subject:

If you are serious about getting Korg's attention, then I suggest someone with deep pockets or who is an attorney file a Class Action Lawsuit against Korg for breach of contract selling a performance keyboard which is not ready for on stage performance.

Legal notices ALWAYS get attention.
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Pa5x, Yamaha Genos, ForeScore

karmathanever · Platinum Member Joined: 12 Jan 2004 Posts: 10409

So, the PA5x does not work as advertised and per its documentation - not just a silly little bug, but serious failing and missing functionality.
This is a trades description violation - just return it for a refund!!!
This whole issue is pretty disgusting and unacceptable.

So you may ask - why am I whinging and whining??? Well it's because I wanted one - I am just a little lucky that I didn't dive straight in like I did with my PA4x.
I feel very concerned and disappointed for all those suffering this expensive half-working instrument from a company that seemingly doesn't care.

So hope this all gets addressed very soon. Class action??? Maybe that might help but that costs huge money with no guarantees.
With all this going on, Yamaha didn't have to worry much about the Genos2 - just another Tyros again but they must be relieved by Korg's arranger debacle and mess.

Wish I could help....

Pete Very Happy

_________________
PA4X-76, Karma, WaveDrum GE, Fantom 8 EX
------------------------------------------------------------------
## Please stay safe ##
...and play lots of music Very Happy

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usaraiya · Senior Member Joined: 17 Sep 2010 Posts: 254 Location: USA

Pete,

If Korg Italy cannot come forward, who is the puppet master pulling the strings?

Smile

Uday

karmathanever · Platinum Member Joined: 12 Jan 2004 Posts: 10409

Hi Uday

I was told Korg management changed significantly and a younger inexperienced management team were in place - Italy now reported to the new management.
Korg Italy lost control of release and communication and were instructed to NOT communicate with us any more.

As I said above, I was told this directly but it was a while ago now.
I guess that the new management decided to push out the PA5x way too soon.
I also wonder (I don't know) if the Italy team has lost some of its members (maybe COVID etc...) - I just don't understand why Korg cannot be upfront and professional and communicate.
Have Korg perhaps run out of "arranger" development team resources? They are certainly churning out lots of other new products and other updates Confused

Any news/communication would be welcomed - just knowing what is going on and planned. To me (purely my assumption), it smells of a disaster in that it may never get properly fixed or maybe not for a long time and Korg just don't want anyone to know.

I had a great relationship with Italian team however they don't communicate with me any more....and it is due to their new management's strict rules....

Pete Very Happy

_________________
PA4X-76, Karma, WaveDrum GE, Fantom 8 EX
------------------------------------------------------------------
## Please stay safe ##
...and play lots of music Very Happy

------------------------------------------------------------------

usaraiya · Senior Member Joined: 17 Sep 2010 Posts: 254 Location: USA

So, who do you think is in charge here?

Any comments from Korg Japan?

Korg UK seems to be the most "friendly" with new sets and sounds coming from them, as well as seminars, etc., but they have not commented on the development program. Strange!

Smile

Uday

Dan MMXVDB · Joined: 30 Jun 2020 Posts: 4

Purchased the PA5X just before Christmas, disappointed would be a little understated.
Just a thought, if anyone has a Youtube influencer contact who gives keyboards a run through to their thousands of channel subscribers, if they've already had a look or intend to have a look at the PA5X, it might be worth pointing them in the direction of this forum to read what users have been stating, maybe they'll be willing to pass on user feedback and experience with the Korg PA5X?

kbrkr · Posted: Wed Jan 31, 2024 5:20 pm Post subject:

D575 · Posted: Wed Jan 31, 2024 5:57 pm Post subject:

Basspig · Full Member Joined: 29 Jan 2020 Posts: 134

Overall, I am pretty happy with the Pa5X. It solves some issues I was having with my KRONOS with regard to being driven by an external editor/sequencer, but adds new issues in that there's no way to keep instrument definition files up to date as I add sound libraries to the Pa5X. KRONOS has a conversion utility, PCG2INS that works a treat, but Pa5X has nothing yet. Maybe some fo the talented programmers on this forum want to take a stab at making one?
That's really MY #1 issue that holds me back as I rely heavily on recording to DAW and editing my work as multi track project.

The rest of the matters are small. I think Korg should make the Record screen a little popup window and not take over the whole screen. It would be nice to see the chord screen or the sheet music screen while I'm recording.

Tech support has been slow and rather opaque. It would be rather nice to have some better support for a keyboard that costs over five grand.

That's my two cents. Overall, it's a great instrument, and I hope it will continue to improve with software updates and the development of sound libraries and utilities like the earlier Korg keyboards have.