Korg Forums

[davidcosand]

I purchased a TE61 in October 2005. It was my first purchase of a higher end keyboard/workstation, I needed it mostly for live performances. I figured I was getting a great piece of equipment.

During a gig in late January 06 I had a key pop out of its place and needed to get a repair. I did everything KORG told me to do, I took it to an authorized technician here in town. It was under warranty, but it took about a month and a half to get it fixed... Although it seemed like a long time to wait for them to fix one key, I was just happy to have the board back!

At my FIRST gig in March 06 after getting the Triton back, the board just died during a sound check. I couldn't get any output from the thing at all.. I had to take it back to the technician. Their diagnosis was that the motherboard was toast and that a new one would have to be sent overseas. It's now July and every time I call the technician they keep telling me they are still waiting on the part.

What it comes down to, I've spent a good chunk of change on a piece of equipment that has been in the repair shop twice as long as it's been in my studio or on stage. Obviously I'm not making any money off of this investment while it's sitting in a repair shop.

What do I do?
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www.davidcosand.com

[jerrythek]

Contact support@korgusa.com and let us help you look into this.

Regards,

Jerry