Korg Forums

simon yates · Joined: 02 Feb 2008 Posts: 1

followed korg analog edition 2007 installation procedure but netuser site recognised product code but did not provide security code or even email after waiting around 3 hours. wheni tried to get a re-issue the product dropdown menu is inactive. korg solution " call korg distributor ". any other potential solutions.
am i the only one who is sick to death of the lack of any phone or even email support from large companies whose shareholders main concerns seem to be how much money they can save at our inconvenience.
raking through forums and faqs seems to be the only option these days.

any help greatly appreciated

MartinHines · Posted: Sun Feb 03, 2008 11:04 pm Post subject:

The KLC-AE2007 uses a Syncrosoft USB eLicenser (dongle).

The product license is phyiscally stored on the dongle itself as opposed to the old method. The 'Re-issue License Code' option is for the old Challenge/Response system.

When you buy the KLC-AE2007 you do receive an "Activation Code", but you enter that code into the Syncrosoft License Control Center (LCC) application, specifically the "Wizards", "License Download" menus.

Did you install the Syncrosoft License Control Center application?
http://www.syncrosoft.com/Download-78-11.html

Do you have a Syncrosoft USB dongle on which to load the physical license?

Regarding support, your Korg Country Distributor IS THE MAIN SUPPORT group that handles support for ANY Korg product (hardware or software):
http://www.korg.co.jp/English/Distributors/index.html

You CAN get phone support through your Distributor.

For example if you live in the U.S. you would contact Korg USA Product Support:
http://www.korg.com/service/contactus.asp

I don't think they are open on the weekend.

higskies · Posted: Tue Feb 05, 2008 2:46 am Post subject:

I am so shocked that Korg wouldn't address this ongoing problem with their copy protection by finding a new method.
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MartinHines · Posted: Wed Feb 06, 2008 6:00 pm Post subject: