Korg Forums Forum Index Korg Forums
A forum for Korg product users and musicians around the world.
Moderated Independently.
Owned by Irish Acts Recording Studio & hosted by KORG USA
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Warranty Issues

 
Post new topic   Reply to topic    Korg Forums Forum Index -> Korg Kronos
View previous topic :: View next topic  
Author Message
johnnydr
Senior Member


Joined: 18 Oct 2009
Posts: 314
PostPosted: Thu Nov 15, 2012 1:11 am    Post subject: Warranty Issues Reply with quote
I got my Kronos 23rd Nov 2011. One year is coming up(no problems at all....knock on wood....) A few days after receiving it I registered online to get the second year warranty (Korg Canada).
A few days ago I get an email from Long&McQuade, where I bought it, offering me a second year warranty for $119.00
My question is, when you register online for the extended warranty are you supposed to receive anything from Korg verifying you've got the second year coverage (cause I received no confirmation email)
Tried emailing Korg Canada, but that proved useless, (no reply in 3 days)
_________________
Kronos 61
Nord Stage -classic
Yamaha Motif XS Rack
Back to top
View user's profile Send private message
MarPabl
Platinum Member


Joined: 24 Sep 2011
Posts: 938
Location: MX
PostPosted: Thu Nov 15, 2012 4:08 am    Post subject: Reply with quote
I neither received any confirmation mail regarding warranty extension...
_________________
Current gear: Arrow Access Virus TI2 Whiteout Keyboard (111/150), Access Virus TI2 Polar DarkStar Special Edition, Gibson Custom Lite 2013, Roland MV-8800 Dancing
Back to top
View user's profile Send private message
MartinHines
Platinum Member


Joined: 21 Jan 2003
Posts: 3036
Location: Topeka, KS (USA)
PostPosted: Thu Nov 15, 2012 5:26 am    Post subject: Reply with quote
When I registered my Kronos at Korg USA, I received a confirmation email titled "Korg website registration".

In the email it states:
Quote:

"Congratulations, Martin Hines!
Thank you for registering your KRONOS88, serial # 000154 on-line. Your registration has been accepted and your warranty has been extended an extra year – free of charge!* Please retain this record ID number nnnnn –as well as the model number and serial number of your product – for your records.

*Product must be registered within 90 days of purchase to receive an extra year warranty


Note: the "nnnnn" is not the actual number I received in my email (I did not want to post the actual number I received).

I would definitely suggest calling Korg Canada since there should be a "Record ID" number associated with your Kronos Registration.
_________________
** KORG Product Support Contacts **
(they support BOTH hardware and software)


Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)

Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/
Back to top
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    Korg Forums Forum Index -> Korg Kronos All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group