ex yamaha fan

curious2 · Post by **curious2** » Mon Jun 06, 2011 2:24 pm

hi everybody
because of the arrogant behavior of yamaha , i decided to buy a korg now
just hope korg has a better service after the warranty period.
also the ridiculous prices for repairing at yamaha makes me angry.

please give me some feedback how korg solve problems ,when the warranty has expired

Post by **mikemolloyuk** » Mon Jun 06, 2011 3:10 pm

Hopefully you dont live in Canada and read T-Rex's post..!

manjeroque · Post by **manjeroque** » Mon Jun 06, 2011 3:15 pm

curious2, sounds like you are talking about Korg!

curious2 · Post by **curious2** » Mon Jun 06, 2011 3:47 pm

manjeroque wrote:curious2, sounds like you are talking about Korg!

you mean korg has the same behavior ?
im still frustrated from yamaha

Synthoid · Post by **Synthoid** » Mon Jun 06, 2011 4:01 pm

I have received good customer service from both Korg and Yamaha. What happened, exactly.... curious2?

BillW · Post by **BillW** » Mon Jun 06, 2011 4:05 pm

curious2 wrote:hi everybody
because of the arrogant behavior of yamaha , i decided to buy a korg now
just hope korg has a better service after the warranty period.
also the ridiculous prices for repairing at yamaha makes me angry.

please give me some feedback how korg solve problems ,when the warranty has expired

No manufacturer that I know of maintains anything for free after the warranty period. I'm not sure what you're expecting here...

curious2 · Post by **curious2** » Mon Jun 06, 2011 4:24 pm

BillW wrote:
curious2 wrote:hi everybody
because of the arrogant behavior of yamaha , i decided to buy a korg now
just hope korg has a better service after the warranty period.
also the ridiculous prices for repairing at yamaha makes me angry.

please give me some feedback how korg solve problems ,when the warranty has expired
No manufacturer that I know of maintains anything for free after the warranty period. I'm not sure what you're expecting here...

well i live in europe ,and a product must function longer than the warranty.
(especially when i pay good money for it.)
there is an european law for it.
what would you say if your car stopped working 1 day after the warranty ?
or your fridge ?
buy every 24 months a new one ?

warranty gives everybody , how to behave after this period is the strength and good name of the brand.

there are many good brands who repair for free after the warranty period
or ask only the inspection fee.
i had many good experiences with other things (bmw/hilti/proxxon/etc.)
a good manager/salesperson thinks of next year and try to keep the customer.

in my case de display stopped working, after searching on google ,it seems its a standard problem of this type.
the repair is app. 30% of a new instrument, thats too much
but the worst is the communication with them.

if people behave in my company like this we would soon be out of business.

im willing to spend good money for a good product that outlast the warranty period.

hopefully some forum members give some good reviews !

chilly7 · Post by **chilly7** » Mon Jun 06, 2011 5:38 pm

curious2 wrote:
BillW wrote:
curious2 wrote:hi everybody
because of the arrogant behavior of yamaha , i decided to buy a korg now
just hope korg has a better service after the warranty period.
also the ridiculous prices for repairing at yamaha makes me angry.

please give me some feedback how korg solve problems ,when the warranty has expired
No manufacturer that I know of maintains anything for free after the warranty period. I'm not sure what you're expecting here...
well i live in europe ,and a product must function longer than the warranty.
(especially when i pay good money for it.)
there is an european law for it.
what would you say if your car stopped working 1 day after the warranty ?
or your fridge ?
buy every 24 months a new one ?

warranty gives everybody , how to behave after this period is the strength and good name of the brand.

there are many good brands who repair for free after the warranty period
or ask only the inspection fee.
i had many good experiences with other things (bmw/hilti/proxxon/etc.)
a good manager/salesperson thinks of next year and try to keep the customer.

in my case de display stopped working, after searching on google ,it seems its a standard problem of this type.
the repair is app. 30% of a new instrument, thats too much
but the worst is the communication with them.

if people behave in my company like this we would soon be out of business.

im willing to spend good money for a good product that outlast the warranty period.

hopefully some forum members give some good reviews !

of cause the good warranty is importent and no issues and problems with device is very nice to have, any way even thought that is very nice, Well my advice will be get a keyboard that u really like and u will be happy with it and u will like how is sounds and so on Yamaha, Korg, Roland, Kurzweil and so on...

p.s. My personal opinion about Yamaha is:
I was a huge fun of Yamaha about 10 years ago, but watching that awry time that just put the same and the same just with minor improvements pissed me off finally.
that thay sell their outdated keyboard with outdated technologies, and thay vere outdated even when thay come up. even thought that thay have a best support with sample libries that u can buy at Motifator, their keyboards a very outdated.
so at my opinion Kronos vs Motif XF should be much, much more better.
on other word Kurzweil has some know-how futures under it's hud (pc3k8 or pc3)thay u cannot find on current keyboards from other brands, while it has very good effect and synth section and extrem flexibility but they have the worst interface and navigation and the sample set is very limited, even thought it was made with good attention it is not possible to make it sound spectacular within 64 mb rom.....

SoulBe · Post by **SoulBe** » Mon Jun 06, 2011 7:21 pm

Hi,

sorry to hear this, but I had only good experiences with Yamaha:

Some keys of my P80 I bought more than 10 years ago got stuck, so I emailed Yamaha and they send me to the local repair center and there they changed the complete keybed for free because it was a known problem with the production series 10 years ago. There was no warranty on it and they wouldn´t have to change the keybed for free but they did - that´s what I call real customer service.

best regards
SoulBe

karmathanever · Post by **karmathanever** » Tue Jun 07, 2011 2:30 am

...also, in fairness to Korg, they supported me with fixing a known manufacturing fault well after warranty.

I think you may find that this varies from country to country and on the customer service quality of the distributor.

Pete

chilly7 · Post by **chilly7** » Tue Jun 07, 2011 3:10 am

Well i guess the best castumer support from Korg would be if u for example sent a brouken m3 61 to Korg service and instid u got Kronos 61

Post by **mikemolloyuk** » Tue Jun 07, 2011 8:11 am

I'm in the fortunate position of having worked for Korg UK and indirectly, Yamaha through a Yamaha owned retailer here in the UK.

Having dealt with and know personally the service guys in the UK, I can say for sure you will get the best service possible from the UK devisions.

Korg products are well built and reliable. Yes you get a small % of ones that go wrong, thats the nature of electronics. Companies like Korg use 3rd party components from other Japanese electronic giants. So it may have Korg on the outside but the failure may be a Fujitsu part for example that Korg has no control over it's manufacture. If this fails, Korg will take the flak for it.

I wouldn't spend time worrying wether the product will outlive it's warranty. Chances are that you like thousands of others will have no problem with your purchase and make great music with it.

cello · Post by **cello** » Tue Jun 07, 2011 8:28 am

Agree overall with Mike's comments above.

I would add that one I use a T3, Wavestation and Delta that are over 20+ years old. They continue to work flawlessly.

All well and truly out of warranty!

ozy · Post by **ozy** » Tue Jun 07, 2011 8:44 am

our friend writes from Brno, not from London or Frankfurt.

One thing I know by direct experience, and also by other forumers,

is that Korg support quality is not related to the size and prestige of Korg as a whole, but to the size and prestige of the local dealer.

I used UK support and it was... fair. Not excelent, but fair. And fair is... fair enough for me.

Italy's official technical support hasn't even a phone line. You post requests on a forum and wait for them to come back.

It is so shitty, arrogant and incompetent, that professionals take their Korgs to alternate service centers immediately after the warranty expires.

Yamaha had a better service, but in the past few years it has severely downgraded it.

Similar accounts come from Greece and other "marginal" countries.

Cost-cutting blablabla.

So, it is totally possible that our curious2 friend has been disappointed by yamaha,

and we can't vouch for Korg's behaviour in Czech Republic.

It would not be fair to promise Korg-USA service to a Czech, or Italian, or Greek, user.

All of the above has nothing to do with expectations of FREE service. That would be a bonus (in Italy, forget about it).

I am talking of well-paid but well-performed post-warranty maintenance. Which undoubtedly IS a necessary requirement for any serious industrial product.

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