RH3 Keybed Information

[Ten2One]

Martin,

I have not opened the box since I brought it home yesterday evening. I don't want this board, period. I opened it a the service center and saw the unevenly spaced keys! The new keybed resolved this for some. That some have received newly designed keybed with keys evenly spaced and I have received new contacts stuck on by a service tech on an ifferior designed keybed is not acceptable to me. If you can't understand that you must be much better off than I am financially.

As Bruce mentioned, sticking new contacts on an inferior board will kill any resale value especially if there are future problems with the contacts or poorly designed keybed.

In answer your question, I don't want a ferrari because I had a flat - I just don't want a bicycle wheel on my ferrari! There was no need to pose a question like that. Perhaps you were attempting to be clever with your statement but you failed as miserably as Korg has to resolve this issue.

Your "ferrari" statement seems to be an attempt to question my integrity. Do you work for korg?

The service center understood it was to be a new keybed, maybe they have a ferrari too!

There are those who like to discredit anyone who won't tow the line and accept just anything that is thrown their way. The day after I received my Kronos 88 I took it in for the new keybed, now 7/12 weeks later I got contacts. Thats not good enough to keep my business. The kronos has a killer sound but the company has killed my desire to keep it.

Korg still has not returned my call from yesterday. Maybe they're busy changing flats!


Ten2One

[Bruce Lychee]

Rich Formidoni's response in the Kronos 88 and RH3 keyboard faulty thread didn't actually say anything about a full keybed replacement being the final solution. His exact words were...
So, the initial solution might have been to replace the keybed, to get people's Kronos in working condition, while they worked out the final solution. I think when keybeds were getting replaced, people assumed that was how everything would get fixed going forward. I admit that I did too. However, if replacing the contacts solves the problem, then that seems like an acceptable solution. I don't recall seeing any posts where Korg promised everyone a new keybed, only a solution.

This has nothing to do with Rich. My statements are based on direct correspondence with Korg USA and my local tech.

I don't know everything that you discussed with Korg USA, only what was in your post. If Korg USA specifically told you that all new Kronos are getting newly designed keybeds, rather than the same keybed with different contacts, then I stand corrected.

All we really have to go on about the replacement contacts is just a single persons post. So, it could just be bad info from a misinformed service technician.

That's exactly what the Korg USA rep told me. I specifically stated that I didn't want to end up with a fix that did not conform to the specs of the Kronos manufactured going forward. The rep assured me that my entire keybed was going to be replaced and that the fix implemented would be on all newly manufactured Kronos. Furthermore, my local tech confirmed that the bulletin called for a replacement of the keybed. I paid for the new keybed to be ordered in advance so I didn't have to have my Kronos sitting in a shop for weeks. I certainly didn't put a $300+ deposit for contacts.

I'm hoping Ten2One is not correct on this one.

Ten2One... I remember when you came on the board. You definitely gave Korg the benefit of the doubt. I don't want to tell you I told you so, but I did tell you that you shouldn't buy a weighted Kronos until Korg makes it clear which keyboards have the new keybed. I'm sorry you are dealing with the issues at hand. I know it is no fun.

[CShorte]

Within the past few days, I had decided that the Kronos versus the JP-80 that I had been considering was the way to go. Now, I am very uncertain. I had thought that the keyboard issues had been resolved. And, that does not appear to be the case. CS.

[Ten2One]

From what I've gathered the new units that are being shipped work properly with no problems.

I have had some strong statements about Korg and the way it has handled this but the truth is there is nothing that comes close to what the Kronos has to offer.

I bought a used roland fantom x8 and it is as good as anything besides the Kronos. The nine engines the "k" provides covers everything from beautiful pianos to retro synth material.

Before long this wave of problematic K's will be over and I think sales will soar. I think the "K" is still the best board out there but make sure it is from the new production series (post keybed problems).

Just my thoughts,

Ten2One

[Ten2One]

I just received a call from Korg USA and had a very positive conversation with a young lady who was very helpful. I feel my blood pressure returning to normal, at last.

I'll see how everything turns out and try to give an update.

I have to say that GC has been great throughout this whole ordeal and has really went the extra mile to assist me in hopefully getting things worded out.


Ten2One

[KevinH]

Within the past few days, I had decided that the Kronos versus the JP-80 that I had been considering was the way to go. Now, I am very uncertain. I had thought that the keyboard issues had been resolved. And, that does not appear to be the case. CS.

According to my rep at Sweetwater, Korg has only just begun to ship Kronos with the keybed fix installed. Their first shipment of them arrives on April 2 or 3. So, if you do want to order one that already has the fix applied, you would be advised to confirm if your store has old or new stock. Mine will arrive in two weeks and I'll be posting an update on the keybed and serial number. That should give you more info when researching who to make your purchase from.

Ten2One - Even if the contact replacement is a viable fix for the double strike, I can understand your dismay about the unevenly spaced keys. I probably wouldn't be satisfied with that either. Hopefully, Korg gets back to you with a solution that can make you happy.

[MartinHines]

Martin,

I have not opened the box since I brought it home yesterday evening. I don't want this board, period. I opened it a the service center and saw the unevenly spaced keys! The new keybed resolved this for some.

In answer your question, I don't want a ferrari because I had a flat - I just don't want a bicycle wheel on my ferrari! There was no need to pose a question like that. Perhaps you were attempting to be clever with your statement but you failed as miserably as Korg has to resolve this issue.

Your "ferrari" statement seems to be an attempt to question my integrity. Do you work for korg?

Ten2One

Perhaps you need to go back and read my posts. I have never made any mention of a "Ferrari". I am a little surprised given you actually quoted the Ferrari statement in an earlier post:

michelkeijzers wrote: You want a new Ferarri if you've got a flat tyre?

Ten2One

And no, I do not work for Korg. However, I do feel I have a good grasp of how businesses operate, and I can see how Korg would want to correct any defects in the least expensive way possible. This is why I wanted to know if the "contacts fix" actually corrected the original problem, which was double-striked notes.

[Ten2One]

Martin,

You are correct it was another member who made that remark and not you. I am deeply sorry for the things I said that were directed towards you.

I have been so frustrated with the 3 purchases of the K88. I exchanged the first one for a different 88 key and it had the same problem. At that time I was able to return the second one for a full refund. The korg rep told the manager at GC the keybed would be replaced so he called me and said he could get me one from another state and that if it had the same problem Korg had told him there would be a new keybed installed.

If I would have known there would only be new contacts stuck on the inferior keybed I would never have purchased another one.

Enough of that, I've wronged you and for that I am deeply sorry.

Ten2One

[MarPabl]

I'm still waiting for the back ordered keybed. I have to wait 15 additional days. Are we certain that this fix is still being applied?

[Hooch]

1. When and where fixed.
March 28th. Rainbow Electronics. USA

2. Which model.
K73

3. Information about specific repair.
Keybed replaced. Version 1.5.2 installed.

4. Results. Did it fix the problem.
It is a complete success.

5. Serial number.
000822

Thank you Sweetwater, the techs at Rainbow, and Korg
for making making it right.

John

[MartinHines]

Martin,

You are correct it was another member who made that remark and not you. I am deeply sorry for the things I said that were directed towards you.

I have been so frustrated with the 3 purchases of the K88. I exchanged the first one for a different 88 key and it had the same problem. At that time I was able to return the second one for a full refund. The korg rep told the manager at GC the keybed would be replaced so he called me and said he could get me one from another state and that if it had the same problem Korg had told him there would be a new keybed installed.

Ten2One

Thank you for correcting your post. Hopefully you can get the issue resolved to your satisfaction.

[trotz]

1. When and where fixed.
March 26th. FM Sonido (Spain).

2. Which model.
K73

3. Information about specific repair.
Keybed (supposedly) replaced. Version 1.5.2 installed.

4. Results. Did it fix the problem.
Sticking keys. After self repair bouncing keys issue is gone. No more cutoffs detectable.

5. Serial number.
001684

Remarks: Replacement Kronos provided by local dealer also defective.

[billysynth1]

Hello

what do you mean by self repair?

regards
Billy

[Davidb]

I'm still waiting for the back ordered keybed. I have to wait 15 additional days. Are we certain that this fix is still being applied?

Not exactly, AFAIS.
Read the post above.

[trotz]

Hello

what do you mean by self repair?

regards
Billy

I followed the procedure described in this forum for sticking keys. Loosen bottom screws, place keybed spacers, tighten screws, remove spacers.

Easy! Even though I was told that instead of doing that I should have sent my Kronos back to service, spending again a lot of my valuable time!!!