Can't get Kronos to work with Mac, very frustrated!!

Discussion relating to the Korg Kronos Workstation.

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apex
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Post by apex »

SanderXpander wrote:You could cut the ground on the USB cable from the Kronos to the computer, try hooking up the Kronos to the interface via TRS cables and NOT connecting the USB to the computer, or experiment with different wall sockets. Ideally all interconnected audio devices should be hooked up to a single wall outlet via extension boxes in a star pattern. Though this doesn't always solve the issue if the equipment itself is badly grounded (computers are notorious).
Cut the ground cable.....From a USB cable????? do tell... lol

and this may be the first time I've see the star pattern mentioned here.
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SanderXpander
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Post by SanderXpander »

Cutting the ground from the USB is way safer than ungrounding the power cables. So far I've managed to avoid having to.
MisterGee
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Post by MisterGee »

Right, I got myself to Maplin here in the UK and bought another audio interface to try (MAudio Mtrack with 2 XLR+1/4" combi inputs, not the Mtrack USB hub I already tried) so I could take the TRS line outs from the Kronos into the interface, and the interface into the Mac via USB. Clean audio so far with no pops/clicks or deafening hisses! Just means I can't trigger midi in logic unless there's another route (reluctant to take a USB from the Kronos into the Mac at the same time).

Seems the whole problem is with the USB direct route? I wonder if anyone else has had this issue (Google hints at similar but not identical problems).

At least I can record using the Kronos sounds now :D
SanderXpander
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Post by SanderXpander »

Doesn't your new interface have a midi input? You could run a regular midi cable from the Kronos midi out to the interface in and vice versa.
pedro5
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Post by pedro5 »

Had the exact problem some time ago, did some testing today with El Cap....and replicated the whole nightmare,again... :cry:

However,there is a solution.....please bear with me for a while though,had other computer problems which I've spent too much time resolving,so it will be a while before I
can post something that may be useful.
Pleased you have found a workaround,this will allow more time to,hopefully, prepare a more constructive reply.

Meanwhile,it is fairly safe to use the usb as a midi only link to the imac...it's just the audio that can be problematic.
I can assure you though,the Kronos usb audio to an imac can work very well.....that is,following a few tweaks to the settings(imac mainly).

Will return here as soon as possible.

Best Wishes.
pedro5
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Post by pedro5 »

MisterGee

Pleased you've found a workaround and can record stuff... :)

Before getting into suggestions ,I must mention that I don't have real evidence as to what the real cause of this problem is,nor do I offer any guarantee of a "cure".
Willing to share my own experience and opinions etc…..hope they may help.

My suspicion lays around the iMac….usb ports….and the audio settings with the iMac being very fickle at times.

The Kronos itself is not the real culprit per say,but it does need certain consideration as to settings.
Two main ones being the usb input needs to off……otherwise,audio from the iMac will merge with the main outputs,then onto the usb, which in turn will present a loop.
(The usb input can routed elsewhere,but that's another consideration).
The other is to adjust the master slider audio accordingly…..some progs/combies can go too high.

As a quick check,I use Audacity audio recorder,for simplicity reasons,setting up is minimal and is a free app.(downloaded from the web).

It has been known that using an usb2 hub helps….but currently, I can successfully use the usb3 ports,(or an usb3 hub),so it's not conclusive.
Also,some users find it better with the Korg usb midi driver removed.(Note…the Editor will need this installed,though).

The iMac settings are in two places…. System Preferences/Sound and Audio midi Set Up applets…..both are interactive,but will need checking separately.

May be worth setting up an aggregate device (Audio midi Set Up)….the most important parts being to set the Kronos as "re sample this device" and the imac sample rate to be 48kHz.

Also, mute the microphone on the iMac.

If you require further detailed info of my own settings,let me know and I shall provide them…however,due to its long winded writing,perhaps better to send it via pm.
May prove to be boring reading for other members if posted here….??

Have tried using El Cap again,but became a "hit & miss" affair and gave up.

My current osx is Mountain Lion and things work fine…..following the initial set up etc.(Perhaps worth considering using that…??).
Using Audacity for quick checks,then my usual daw…Cubase Elements.
My recorded audio is routed out of the iMac(as per aggregate set up) into a small mixer,as does the Kronos main outs…plus other instruments, then onto the monitors.

Hope this has helped to some dergree.
Do let me know if you need further info…..shall provide answers to the best of my ability etc….

Good Luck.

Best Wishes.
Last edited by pedro5 on Fri Aug 05, 2016 8:57 pm, edited 1 time in total.
dapa12
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Thought my Kronos was dead

Post by dapa12 »

I was in severe depression until I read that others were having the same problems I have been having. I will definitely try the remedies noted here and will reply with the results (hopefully good). Thank you for posting!
KronosX 88, Hammond SK2, Digital Performer, LASS
pedro5
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Post by pedro5 »

You are not alone with this....there is usually a solution.

How long have you had the problems ?

Further details/results would be of interest,....whenever possible.

Best Wishes.
MisterGee
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Post by MisterGee »

Thanks very much for that Pedro5, I'll experiment.

Dapa12 - I was pretty depressed too to be honest, especially as I had no idea where to start trying to fix the issue as I haven't got too much experience with this type of thing. I hope you get sorted out too.
pedro5
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Post by pedro5 »

Appreciate your reply MisterGee.
Do keep us informed with any progress.


One thing I didn't mention is that making the adjustment to settings may need several attempts and repeats...
The imac can sometimes be a little sluggish to adopt them and can easily be tripped up etc.(Can't keep up with user input etc :) ).
So don't be dismayed with any failed first attempts.....just keep trying.

Once they have been done successfully,the Kronos audio is very good,with a healthy output and records well.
As said,do keep a watch on the levels into a daw (audio recorder) as some voices can go into clipping.
My Cubase Elements is very sensitive to this,without distortion though,but is easily remedied with the Kronos Master slider.

Other audio recording apps may not have similar results......Audacity,for example....can accommodate very high input volumes without any fuss.
One can see the audio recording waveform on screen, also has an audio input level colour indicator bar which can often be comfortably in the red and still produce good recording.
(I realise many daws have this facillity,but for a free app,Audacity is very useful).

Anyway....enough of my waffle.... :wink:

Best Wishes.
dapa12
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Success!

Post by dapa12 »

Upon hearing about the issues that Apple USB 3.0 specifications have with certain Mac models (I have an iMac also) I investigated my USB routing setup. I am using a OWC Thunderbolt 2 docking station which has USB 3 ports. I also have 2 powered USB hubs which were connected to the USB 3 ports in the docking station. I changed this configuration to plugging the USB hubs directly into the iMac USB 2 ports on the machine. These now carry my main USB connections dealing with audio and recording, while the docking station ports are used for non-audio purposes. This has alleviated my white noise issue completely after much use today. Seems to have been a problem with mixing USB 2 and 3. Hope this helps you; good luck!
KronosX 88, Hammond SK2, Digital Performer, LASS
pedro5
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Post by pedro5 »

Following several tests today,with various setting permutations,using El Cap and Mav osx....both had similar problems regarding the noise,a form of loopback which I can't find the cause nor a solution.
(I don't have Yos installed,so can't be tested).

However,using Mountain Lion,everything works well !!!
The usb3 presents no problem neither,either direct connection or via an usb 3 hub (also works via an usb2 hub).

Using Mountain Lion may not be convenient,but....perhaps worth a try.

Best Wishes.
pedro5
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Post by pedro5 »

Although this may not really help those who have only one imac.
However,it may be of some interest.

Further tests using my older imac...mid 2011 with el capitan 10.11.3 from an external usb ssd.
It works !! :)

Tried the same ssd on my imac late 2013 and it presents the current problems...noise etc.

Using the same (or even different drives) with Mountain Lion on either imac....presents no problems at all.

(Just for clarification....I have a multi boot system with ssd and standard hard drives,a few have different osx installed,mainly for backup and testing purposes,but they are not all connected at the same time. :wink:).

There's no real definitive conclusion to be made here,I originally thought it was an osx version problem....then possibly which imac was being used.

As a summary..(repeating myself)...usb audio/Kronos/imac..recording/playback.
Using the same ssd and alternative hard drives.

El capitan will work on an older imac.....but not on the late 2013.(probably includes other models as well).

Mountain Lion will work on both.

I'm stumped !!

Best Wishes.
william olson
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Post by william olson »

for the heck of it have you tried recording into audacity.L/R out of kronos into interface.Interface usb into computer(audacity).maybe logic is the problem?
erwinor
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Post by erwinor »

I had the same problems...........only solution was to connect Kronos to my ULN 2 via spdif....... :wink:
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