Korg Forums

Posted: **Sun Mar 05, 2006 1:42 am**

cnegrad wrote:kwave,

Please do the right thing and follow up after you speak with Korg. I expect that if they can solve your issue and give you a stable experience, that you will say so here as flamboyantly as you've taken them to task. It's only fair.

Please do not worry... if Korg fixes their busted licensing system that resulted in hours of wasted time and undue stress, I will certainly report it... in The Onion, "Man has belief that product is supposed to work". LOL.

Added commentary, March 6, 2006, 11:40AM PST:

Perhaps it just age, but I find that once upon a time there used to be commonly held expectations that a product should just work out of the box. This expectation seems to a rare thing today. There is no expectation of quality; perhaps there is even no understanding of quality. In my experience "Made in Japan" still means something, but more and more what you get from a Japanese company is "Made in China". And usually with a large quality drop-off vs. the "Made in Japan" version/edition/past/etc.

Most music equipment companies, including Korg, do not disclose well (or at all) if their products are "Made in China". For instance, my "Made in China" Korg padKontrol creaks and shakes when you use it. I had to take it apart and shake it a bit to get all the pads to line up properly, and then put it back together. In a nutshell, it is just cheap plastic assembled by cheap workers -- and acts like it.

The massively reduced functionality software (most web demos are better) included with the padKontrol is from company whose main poster on their support forum is named "RTFM" and is heavy-duty anti-customer (the manual is weak BTW). I would rather have nothing included with the padKontrol and a cheaper price, quite frankly. What would have added value would be "scenes" for common software and plug-ins. I hope these will follow at some point in time.

To make a long story short, I have high expecations of quality and value. I hold companies to every little detail of their marketing materials. If a product is crap, it goes back. If a product wastes too much of my time, it goes back. Fortunately most companies put out so much utter BS in their marketing materials, they have no position but to take their product back. Nevertheless, it often takes time and energy that I would have rather spent on something else.

Posted: **Mon Mar 06, 2006 10:08 pm**

Hi Kwave:

There are plenty of scenes provided on the disc with the padKONTROL. They get installed along with the Editor, look in your KORG applications folder.

BTW - I noticed you keep mentioning the lack of display of the trial period, but every time the license screen comes up showing your locking code it also says:

"To use this software, you need to complete the License Authorization Procedure and get the License Code online.

To get the License Code now, click...

To get it later, click "Exit" (In this case, you can use this software during the trial period noted below)."

And below that it displays the remaining trial period. For example:

"Trial period remaining: 10 days."

This is also clearly shown in the Installation Manual on Page 15 (for the PC).

I quote:

"If you don’t want to activate your license right now, click the [Exit]. You will be able to use the KORG Legacy Collection for a period of ten days after installation even without obtaining a license code. (Once this period has expired, none of the KORG Legacy Collection can be started up.)"

I didn't have access to this info from home, but I wanted to refer to it today. We certainly try to inform you through both the onscreen and written documentation what is going on. I'm sorry that you missed these notices.

We're working on figuring out your problem and will be back to you tomorrow, as promised.

Regards,

Jerry

Posted: **Mon Mar 06, 2006 11:20 pm**

kwave wrote:If a product wastes too much of my time, it goes back

How many products have managed to survive in your setup there ?

Daz.

Posted: **Mon Mar 06, 2006 11:43 pm**

jerrythek wrote:Hi Kwave:

There are plenty of scenes provided on the disc with the padKONTROL. They get installed along with the Editor, look in your KORG applications folder.

BTW - I noticed you keep mentioning the lack of display of the trial period, but every time the license screen comes up showing your locking code it also says:

"To use this software, you need to complete the License Authorization Procedure and get the License Code online.

To get the License Code now, click...

To get it later, click "Exit" (In this case, you can use this software during the trial period noted below)."

And below that it displays the remaining trial period. For example:

"Trial period remaining: 10 days."

This is also clearly shown in the Installation Manual on Page 15 (for the PC).

I quote:

"If you don’t want to activate your license right now, click the [Exit]. You will be able to use the KORG Legacy Collection for a period of ten days after installation even without obtaining a license code. (Once this period has expired, none of the KORG Legacy Collection can be started up.)"

I didn't have access to this info from home, but I wanted to refer to it today. We certainly try to inform you through both the onscreen and written documentation what is going on. I'm sorry that you missed these notices.

We're working on figuring out your problem and will be back to you tomorrow, as promised.

Regards,

Jerry

You are right. In the printed instruction manual, there is some verbiage regarding the trial period you mention. Honestly, I didn't read all this information closely. Normally if there is a trial period, its existence is made more obvious

I've posted the screen images from the 1.1.6 software that I have now downloaded from the Korg website three times -- twice on my own and once for this morning's tech support call. These images are unaltered with the exception of removing the locking code for my machine. If you want originals, I can email them to you.

You should examine these images in detail. There is a reference to a trial period on one of the screens, but it is noted "if it is shown below." There is nothing shown, so it would indicate to me, "no trial period exists".

If you exit, there is no mention of a trial period. The software just exits. Without reading that one line in the printed manual, there is no clear and strong communication to the customer that there is a trial period. As I've had the software installed now for nominally FOUR DAYS, you'd think it would tell me something by now?

You have to think as a customer, not as someone who is inundated in Korg sauce all day and all night. The Korg software has never displayed anything about a trial period. Yes there is something in the printed manual, but the printed manual is out of date vs. the 1.1.6 download. So most customers go with what the latest and greatest is telling them. To me, it looked like a poorly constructed dialog screen referencing a non-existent trial period.

Also note that "trial period" is not even correct legally. I could not even see "trial period" in the software license agreement although I will admit I did not scour the fine print. Is there such a thing in the printed license?

I am glad that Korg is taking this licensing issue seriously. I don't want to fight the software just to make it out the gates. Thanks for keeping me informed as to what steps are being taken to fix everything.

Posted: **Tue Mar 07, 2006 12:04 am**

Daz wrote:
kwave wrote:If a product wastes too much of my time, it goes back
How many products have managed to survive in your setup there ?

Daz.

The survival rate is about 50% or so. I return a lot of stuff if it doesn't work, doesn't work right, is made poorly, etc.

Licensing aside, there is a night and day difference between the KLC MS-20 replica and say, the Korg padKontrol. The MS-20 is metal and high-quality plastic. The padKontrol is all cheap plastic. The only metal is the screws holding the two creaky halves together. The operation of the MS-20 knobs has more precision and "feel" than a padKontrol knob which feels like something from a well-used children's toy. The padKontrol I got isn't even level. And that included drum software, IMHO, is lame. If you don't have the padKontrol connected and turned on to the "USB" setting, the dumb plug-in doesn't even show up. Caused me all sorts of grief.

With so many manufacturers shifting their factories to China, it will take many years to achieve quality levels similar to Japanese factories. If ever. As a customer, I do not feel it is my responsibility to bear the brunt of the costs of these shifts. If something is not of quality, it goes back. Maybe the next boat load will be better. Maybe 2-3 boat loads. Maybe I go with another vendor. If the planet survives, Deming will be a well known word in China in maybe 2106.

The companies that prosper from the rush to China are of course companies like Korg who saves money making things and the shipping companies. The customer certainly does not benefit because the real cost to the customer has not gone down.

Anyhow, comments and griping aside, I find my life is just simpler and less troublesome if I have fewer quirky/low quality things to manage. If I could buy all high quality German, US, and Japan gear, I would. It saves a lot of time vs. "Made in China" Russian roulette. If I could buy a metal case quality padKontrol for $300 vs. the el-cheapo plastic one for $200, I would do it in a heartbeat. Too bad that is not an option. And so the story goes.

Posted: **Tue Mar 07, 2006 12:25 am**

jerrythek wrote:Hi Kwave:

There are plenty of scenes provided on the disc with the padKONTROL. They get installed along with the Editor, look in your KORG applications folder.

The included scenes that I tried are horrible. One of the scenes for the "DFH" (Drums From Hell?) even locked up the padKontrol. One of the pads went solid pink and nothing else worked. Had to turn it off and on. The other scene did not even have all the pads making sound.

Also when you attempt to load a scene, sometimes the unit locks up and you have to power cycle it.

I stopped trying the scenes out after the bad experiences.

None of these software issues, though, compares to the cheap plastic construction. I think if it weren't for the lighted pads, it would have gone back immediately. The pads themselves are not quality controlled well. It takes different force on pad M vs. pad N to achieve the same velocity, for instance. Some pads have greater sensivity on the edges vs. others. Even with the included DFH, it seems like there are spurious notes as well.

Honestly, the initial impression is "cheap" and "rushed to market". There are no scenes for Cubase SX for instance. For Groove Agent, but not for the built-in drum machine. The simple stuff.

The product would have benefitted immensely from a better display on the padKontrol itself. A small two-line LCD... tap a pad and the pad info would go to the LCD... that sort of thing. I think there is no good percussion controller on the market today but more low-end pads are not going to really make anyone's world that much better.

I, personally, would like to see something on the market in between the $200 or so entry level pad controllers and the $1000 MPC1000 (and even this $1000 price point has cheaped out small pads vs. a MPC2000/2500/etc). Without having to do samples and all that, a controller for $300-$400-$500 should be flat out amazing... but it does not exist.

In sum, the padKontrol is pretty iffy right now. I like the lighted pads, I like that it is Korg, and I like that the scene editor mostly works. I don't like the build quality nor do I like the included software. I'd say 40% chance it stays and 60% it goes back. I may try out the HandSonic 10 and see if it is made well. As far as I remember the HS15, it was made pretty well. I haven't seen the HS10 though. I really don't need sounds, just a super good pad/drum controller.

Any ideas outside of the padKontrol?

Posted: **Tue Mar 07, 2006 1:39 am**

Well... the first things I quoted for you ARE the software, and they come from the very first screen which you HAD to see to begin the online license registration.

They come up every time you boot the software.

I added the manual reference just for completeness - I know... no one ever reads manuals until forced to, right?

Anyway - I'm just answering these things for completneess, so other users who come to this thread will learn from it, as you have suggested.,

Regards,

jerry

kwave wrote:You are right. In the printed instruction manual, there is some verbiage regarding the trial period you mention. Honestly, I didn't read all this information closely. Normally if there is a trial period, its existence is made more obvious

(clip)

If you exit, there is no mention of a trial period. The software just exits. Without reading that one line in the printed manual, there is no clear and strong communication to the customer that there is a trial period. As I've had the software installed now for nominally FOUR DAYS, you'd think it would tell me something by now?

(clip)

The Korg software has never displayed anything about a trial period. Yes there is something in the printed manual, but the printed manual is out of date vs. the 1.1.6 download.

Posted: **Tue Mar 07, 2006 1:43 am**

I'm surprised by your reports - I have personally gone through the scenes you mention and saw no problems. If DFH is not loaded in your host right all the pads won't be working... I would suggest you read the included ReadMe files in the PadKONTROL/DFH folder. DFH is a bit complex in how it needs to load into a host. but it is a wonderful drumkit application and worth a little bit of effort.

I'm sorry to hear your overly negative reports about the other Scenes and the PadKONTROL, I am learning that you seem to be a stern critic.

Regards,

Jerry

kwave wrote:The included scenes that I tried are horrible. One of the scenes for the "DFH" (Drums From Hell?) even locked up the padKontrol. One of the pads went solid pink and nothing else worked. Had to turn it off and on. The other scene did not even have all the pads making sound.

Also when you attempt to load a scene, sometimes the unit locks up and you have to power cycle it.

I stopped trying the scenes out after the bad experiences.

None of these software issues, though, compares to the cheap plastic construction. I think if it weren't for the lighted pads, it would have gone back immediately. The pads themselves are not quality controlled well. It takes different force on pad M vs. pad N to achieve the same velocity, for instance. Some pads have greater sensivity on the edges vs. others. Even with the included DFH, it seems like there are spurious notes as well.

Honestly, the initial impression is "cheap" and "rushed to market". There are no scenes for Cubase SX for instance. For Groove Agent, but not for the built-in drum machine. The simple stuff.

The product would have benefitted immensely from a better display on the padKontrol itself. A small two-line LCD... tap a pad and the pad info would go to the LCD... that sort of thing. I think there is no good percussion controller on the market today but more low-end pads are not going to really make anyone's world that much better.

I, personally, would like to see something on the market in between the $200 or so entry level pad controllers and the $1000 MPC1000 (and even this $1000 price point has cheaped out small pads vs. a MPC2000/2500/etc). Without having to do samples and all that, a controller for $300-$400-$500 should be flat out amazing... but it does not exist.

In sum, the padKontrol is pretty iffy right now. I like the lighted pads, I like that it is Korg, and I like that the scene editor mostly works. I don't like the build quality nor do I like the included software. I'd say 40% chance it stays and 60% it goes back. I may try out the HandSonic 10 and see if it is made well. As far as I remember the HS15, it was made pretty well. I haven't seen the HS10 though. I really don't need sounds, just a super good pad/drum controller.

Any ideas outside of the padKontrol?

Posted: **Tue Mar 07, 2006 2:21 am**

jerrythek wrote:Well... the first things I quoted for you ARE the software, and they come from the very first screen which you HAD to see to begin the online license registration.

They come up every time you boot the software.

I added the manual reference just for completeness - I know... no one ever reads manuals until forced to, right?

Anyway - I'm just answering these things for completneess, so other users who come to this thread will learn from it, as you have suggested.,

Regards,

jerry

LOL. Yes, every time the screen comes up, it says, and I quote verbatim from the dialog itself:

"In this case, you can use this software during the trial license period, if it is shown below."

Do you understand this sentence, in English? Especially this part?

IF IT IS SHOWN BELOW

Now let us take a look at the dialog again. I have added a red rectangle to help you focus:

As there is NOTHING "shown below", it means THERE IS NO TRIAL LICENSE. In English. In case you cannot see, I assure you there is nothing within the red rectangle that mentions a trial period.

If you want to insist that somehow a customer will figure out that Korg really meant to show something, but didn't, that is your choice. Yes, there is one line in the install guide. But otherwise no real evidence that a trial license exists. No "9 days", "8 days", countdown, etc. Nada.

At this juncture, I would make the suggestion that instead of trying to play little word games to somehow show that you are "right", I would instead focus on fixing your code so that it runs on my computer.

No matter what one line in the printed doc may say, your product does not work as advertised. Your licensing system is busted. Your trial license system is mostly invisible to the user and needs a usability revamp.

You do have real work to do other than playing alpha-product manager with customers... don't you? LOL.

Posted: **Tue Mar 07, 2006 2:53 am**

jerrythek wrote:I'm surprised by your reports - I have personally gone through the scenes you mention and saw no problems. If DFH is not loaded in your host right all the pads won't be working... I would suggest you read the included ReadMe files in the PadKONTROL/DFH folder. DFH is a bit complex in how it needs to load into a host. but it is a wonderful drumkit application and worth a little bit of effort.

I'm sorry to hear your overly negative reports about the other Scenes and the PadKONTROL, I am learning that you seem to be a stern critic.

Regards,

Jerry

I just want it to be simple. That is the essence of the matter. Do you not want to make your products easy to use? Is that not important? If you don't care about usability, it would explain this apparent gap in our fundamental philosophies.

As DFH is already crippled with respect to the content it includes, why is there that dumb stuff on how the plug-in works and acts if the padKontrol is plugged in vs. plugged in and ON? You realize this causes usability headaches?

Do you honestly think something as important as the product not working right, not even installing with a VST host, should be relegated to one sentence at the end of a readme file? Is that the standard you set for usability? That's just lame.

Also let me clear. By "crippled" I mean that the included DFH contains 5.8MB of drum samples. Compared to 35GB that the full DFH includes. Thats 0.016% of the total available samples! Why cripple the software as well as the samples? Come on.

Again I see more emphasis being placed on DFH's fear of piracy vs. delivering usable functionality to paying customers. Based on my bad experience with DFH -- and their horrible customer support website where I looked for help -- I could not possibly want to use this product.

At another company that stuff in the "readme" would get you fired in 5 minutes. You realize the "readme" says that the included DFH cannot be used for commercial purposes? That is a very strange restriction for a massively crippled drum library/plug-in. And that without buying another product, the customer doesn't even own their compositions with the included drum sounds? And these facts are not disclosed in your sales materials, it is basis for fraud. You simply cannot expose your company to liabilities like that in this day and age. You are selling the customer on the value of DFH, but the inclusion of DFH is really a liability to the customer for hundreds of dollars in upgrades. This is slimy behaviour on the part of Korg.

Why don't we look at the whole bogus readme file. And let potential customers judge for themselves how massively crippled DFH is.

Toontrack : dfh Superior KORG Edition
Introduction
System Requirements
License
Installation
Limitations
Support
1. Introduction
The dfh Superior KORG Edition is a demo version of dfh Superior, the most
realistic drum simulator plugin ever created. dfh Superior is largely used by
music professionals all over the world for its unparalleled sound quality. The
plugin requires a VST, AU, or ReWire compatible software sequencer or virtual
instrument host to run on it.
There are two padKONTROL Scene templates provided in the Scene folder for
immediate use with dfh Superior Korg Edition. Download the Scene template to
the padKONTROL using the Editor Librarian software. Please refer to the
manual for how to download.
2. System Requirements
Minimum Requirements:
..320 Mb of free hard disc space, DVD drive, display capable of 1024x768
..Windows 98/ME/2000/XP, PIII/Athlon 500 MHz with 512 Mb of Ram
..Mac OS X 10.2, G3 500 MHz with 512 Mb of Ram
..a software sequencer or virtual instrument host
..KORG padKontrol
Recommended System:
..7200 rpm hard drive with 400 Mb of available space, DVD drive, display
capable of 1024x768
..Windows XP or better, PIII/Athlon 1.8 GHz with 1 Gb of Ram
..Mac OS 10.3.9 or higher, G4 1.25 GHz with 1 Gb of Ram
..a sequencer or virtual instrument host capable of handling multiple outputs
..a high quality audio soundcard with ASIO or CoreAudio driver
..KORG padKontrol

3. License
This demo of dfh-Superior was developed for use with the KORG
padKONTROL.

Toontrack Music gives the Owner of the demo the right to compose, produce
and perform music with the software and sounds included in the demo provided
that the music in question is for non-commercial purposes only.

Should the Owner wish to use dfh-Superior or any other Toontrack Music
product for commercial purposes he or she needs to own and be a registered
user of the full version of these products sold only through Toontrack Music,
Toontrack Music appointed distributors and appointed retailers.

Toontrack Music owns any and all rights to the sounds and software included in
the demo for the making of sample products of any kind. Should the demo be
used for the production of derived sample products without written agreement
with Toontrack Music this violation will be prosecuted to the full extent of
international copyright legislation.

The Owner may install this demo on more than one computer provided that
these computers form a single production unit or where the need arises for two
separated workunits belonging to the same owner.

4. Installation
The enclosed installers will perform the installation of the SUPERIOR demo for
all available formats. Most users can and should use the default install which will
take care of installing the necessary files.

You should however verify that this is the case and perform a custom install to
change the destination target if this is not adequate for your host program (see
your host manual for details).

A third party adapter is provided for the convenience of users of ReWire capable
hosts that do not support the VST or Audio Units standards. You need to install
the VST package if you intend to use it.

Please refer to the enclosed Operation Manual for detailed instructions.

5. Limitations
This Demo provides access to the great majority of the features available in the
full product. Nevertheless the restricted sample pool will by definition render
some part of the full documentation non applicable to the demo (as outlined in
the manual, wherever possible).

In particular the following are disabled or otherwise limited:

-all sounds included are so at 16 bit depth. Disengaging the 16 bit flag on the
Construction window or Settings page will have no effect.

-alternative instrument selection is not possible. you may however unload
elements already loaded if you so desire.

-tool selection is unavailable.

-microphones with no relevance to the custom kit provided can not be affected
in any way.

-many specialist articulations are not provided.

-the so-called backup subpads are not loaded by default but can be used to
simulate their relevant counterparts.

-the sample pool cannot be expanded with additions available for the full
version.

-edrum support is not optimized in the default configuration. the edrum
capabilities are not disabled however and can be taken advantage of.

-unpredictable results may occur with saved files produced with the full version
of Superior and as such is not recommended.

Once again this demo of dfh-Superior was developed for use with the KORG
padKONTROL exclusively. It will not work without it. Please ensure the Korg
hardware is attached to the computer and switched on.

6. Support
Korg will not accept enquiries related to the use of the bundled software.

Please refer to the owner's manual included with the product, or refer to the FAQ
on each company's website:

For installation issues, please contact the Korg dealer and/or distributor in the
country of purchase.

For general usage and common problem with the Superior line of products,
please visit http://www.toontrack.com/faq.html

For Issues related to the Rewire Adapter provided with this product, please
download the Reason demo available from http://www.propellerheads.se and
ensure proper operation between your host and Reason over rewire.

All in all, I see poor decision making. DFH is no boon to anyone. The value add to padKontrol is marginal at best. The usability of DFH with crippled options and crippled sample set is laughable. And to top it off, if I don't pay off the DFH mafia (with their kickbacks to Korg, no doubt), I can't even do anything with DFH. Oh yeah, a customer just gotta love this mess!

Please make it better!

Posted: **Tue Mar 07, 2006 4:04 am**

I just want it to be simple. That is the essence of the matter. Do you not want to make your products easy to use? Is that not important? If you don't care about usability, it would explain this apparent gap in our fundamental philosophies.

One swallow does not make a summer ...

One unclear dialog does not mean that Korg don't care about usability and nor does one user having a problem mean the whole system is entirely flawed.

Daz.

Posted: **Tue Mar 07, 2006 4:22 am**

kwave wrote:At this juncture, I would make the suggestion that instead of trying to play little word games to somehow show that you are "right", I would instead focus on fixing your code so that it runs on my computer.

All I have seen is Jerry trying to help you here. We all appreciate your frustration but this kind of comment is not merited.

Daz.

Posted: **Tue Mar 07, 2006 5:28 am**

Daz wrote:
kwave wrote:At this juncture, I would make the suggestion that instead of trying to play little word games to somehow show that you are "right", I would instead focus on fixing your code so that it runs on my computer.
All I have seen is Jerry trying to help you here. We all appreciate your frustration but this kind of comment is not merited.

Daz.

I hear you. This thread is not going in any useful direction and probably should be closed.

My position as a customer is that I have a real issue with the software's licensing system. And I have stated legitimate product usability issues that any usability expert would agree with.

Everyone except for Jerry offered real help. Jerry is not helping the customer. He is defending his product and trying to spin things to make his product look good. Outside of a support context this is okay to some reasonable extent. Because spin and sales is the job of product management, not solving customer problems.

In the current situation, having a Korg product manager get into a debate with a customer about nuances of dialog wordings is not the right thing at the right time. My software is on a countdown timer (with no countdown display!) to not working at all. Meanwhile I am dealing with a product manager defending his product and pointing out small snippets of text in attempts to validate the product's flaws. I read a lot of flimsy excuses instead of "yes, that could be more clear." Which it could be. Or "yes, licensing could work better." Which it could.

I intend to complain to Korg management tomorrow about this particular product manager. I am the one who bought a product with a problem. I am the one spending my dime calling NY to solve the problem.

In this situation, I need support for my product. I do not need to justify my impressions of the product by having to post screenshots so a product manager, who is saying something that isn't true/right about my product, can be corrected. That is bunk.

In retrospect, I am not sure if finding this forum on Friday afternoon helped me with anything. So in some ways I helped waste my own time by choosing to post here. That I own up to. Live and learn.

That's all. The rest of my issues will be resolved with Korg support and management over the phone.

Posted: **Tue Mar 07, 2006 5:45 am**

Daz wrote:
I just want it to be simple. That is the essence of the matter. Do you not want to make your products easy to use? Is that not important? If you don't care about usability, it would explain this apparent gap in our fundamental philosophies.
One swallow does not make a summer ...

One unclear dialog does not mean that Korg don't care about usability and nor does one user having a problem mean the whole system is entirely flawed.

Daz.

The thread is somewhat jumbled due to the multiple topics. As I posted earlier, I am overall impressed with the KLC. With the padKontrol, though, that is what I am referencing in the message you responded to. It is far worse than the KLC when it comes to usability. I am re-learning my own lessons here. If the product sucks, return it. Do not argue about it. That just makes everyone unhappy

Posted: **Tue Mar 07, 2006 12:14 pm**

kwave,

I'm going to be honest with you, and unlike a troll, I'm not doing it just to tick you off. You're obviously someone who can handle an adult intelligent conversation. That said:

You're attitude has been antagonistic and hostile from the very beginning. KLC seems to work just fine on most people's systems. So if it's not working on yours and Korg has never seen this issue before, then it must be something rather unique and I'd cut them some slack with getting it fixed. It's not like they haven't been in contact with you or refused you assistance. They're doing what they can for you and you should appreciate that. Yes, you're software isn't working and that does suck. But railing at anyone doesn't get the problem fixed, and certainly isn't going to motivate anyone to work any harder or move any faster to get the job done. Jerry Kovarsky is someone who personally cares about doing the right thing, and has proven so over his years of interaction here. Don't assume that he's the enemy. He's genuinely trying to help and will probably do so, regardless of your open hostility. Appreciate that and stop being so confrontational, or at the very least take it away from this forum.

Second, it's also obvious that regardless of whether or not the software was working, you have an agenda. You have a bug up your *** with regards to copy protection implimentation as well. In addition, you're whining about build quality, the sounds included, and how the software was written and how dialogs were worded.

If you want to write Korg a seperate, private letter giving them your personal view of how the world should be, then by all means do so. We shouldn't be subject to your anger. Additionally, if you hate so much about these products, just return everything and move on. It's obvious to me that even if Korg fixes your KLC problem today, you still won't be happy. Enough already.

Korg Forums

brand new Korg Legacy... licensing problems (revised title)