Problem after installing 1.3.1a

MauroR · Post by **MauroR** » Tue Feb 12, 2008 8:31 am

Hello guys, Mauro here. Last friday I've installed the 1.3.1a update but since then it ask me for a re-authorization otherwise I can't use it. I haven't had any error message during the update process, no error and everything. But I can't use it and I don't know what to do. before you ask me i've burnt the image following all the instructions available on the net so it's not the problem. I haven't any USB device connected and such other stuff. Please help.

MauroR · Post by **MauroR** » Tue Feb 12, 2008 8:32 am

Another thing, the last version installed was the 1.3 and I bought it used so I'm still not registered at korguser.net.

MauroR · Post by **MauroR** » Tue Feb 12, 2008 3:31 pm

Anyone can help me?

tcornishmn · Post by **tcornishmn** » Tue Feb 12, 2008 3:46 pm

Unfortunately you have put yourself through some unneccessary misery. There was no need to update from version 1.31 to 1.31a as they are the same. You can read more about this issue on this forum.

At this point you need to call tech support for your region. It shouldn't be too hard to have the Oasys changed to your registration.

Korg support may be able to send you a specific re-authorization CD, otherwise you will need to register at korguser.net and download the new re-authorization CD.

Once you have the re-authorization CD, you insert it into the Oasys and boot on it. Follow the directions and you will be all set.

This problem is solvable, but you probably need to contact Korg support.

MauroR · Post by **MauroR** » Tue Feb 12, 2008 4:13 pm

I've not installed 1.3.1 on 1.3.1a, it was 1.30 and I've installed the 1.31a, this is my situation, so on the paper I did it right.

MauroR · Post by **MauroR** » Tue Feb 12, 2008 7:27 pm

tcornishmn · Post by **tcornishmn** » Tue Feb 12, 2008 8:14 pm

Does "up" mean that it is working yet?

If not, then bumping won't help you until you do the two things that I suggested in the first post - register at korguser.net/oasys and/or call Korg support.

This forum has many very helpful people, and even frequent contributions by very generous Korg employees, but this forum is not official tech support and we can't help you with this problem. Only Korg support can deal with reauthorization issues, warranty transfers, etc.

http://www.korg.com/service/contactus.asp is the US product support number listing as well as the international list of distributors.

MauroR · Post by **MauroR** » Tue Feb 12, 2008 8:19 pm

I can't register at korguser.net, I can't. I didn't do the transfer on korguser.net, anyways I have the login data of the guy has sold it to me.

danatkorg · Post by **danatkorg** » Tue Feb 12, 2008 10:59 pm

I just saw this thread; Mauro has already contacted me personally, and I'm doing what I can to help.

MauroR wrote:I can't register at korguser.net, I can't. I didn't do the transfer on korguser.net, anyways I have the login data of the guy has sold it to me.

Note that you *can* register at korguser.net, and you should certainly do so! Your Korg Distributor can make this happen for you, at no cost.

Best regards,

Dan

MauroR · Post by **MauroR** » Tue Feb 12, 2008 11:02 pm

Yes, I know but I didn't it do it yet