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triton stability

Posted: Sat Jun 14, 2008 2:20 am
by pjenkins
Can anyone tell me their experiences with stability of the triton in live performances?
I had a strange thing happen today. All of a sudden the screen wouldn't respond. I would touch combi and nothing would happen. Then about a minute later combination screen would show up, but the screen was dead to the touch. The same thing happened when I tried to move to other areas like sequence play and global and so on. Then only a portion of the screen showed up.
I initialized the keyboard by holding down menu and "9" but the same thing happened.
I left the keyboard off for about an hour and tried again and it seems to be ok. I'll try again tomorrow, but this makes me very nervous. I can't afford to have that happen at a gig.
Any comments would be greatly appreciated!
Pam

Posted: Sat Jun 14, 2008 6:55 am
by shrike
Can anyone tell me their experiences with stability of the triton in live performances?
I have it for two years, gig with it two times in a week each week in a year. Never had a single problem, that's very very stable, IMO.

Regarding screen problems, there are many threads and posts around here about that issue, but mostly it's due to some software glitch, caused by numerous reasons and recoverable by initializing the board.

You should really do some hard testing, work on it for hours and see how does it behave, try to find cause of the problem. If nothing works, maybe it's some hardware failure and you'll have to take it to a service.

I think most of those strange behaviors, not just screen's but keyboard's itself, are caused with bad power supply (power supplied by city power network, not Triton's power supply device, not to be mistaken here). I had some problem's with volume oscillation and screen illumination rate - found it was caused by bad (oscillating) power supply. Bought UPS, one for home and one for gigs and never had any problem again.

If your screen is in some way broken, this thread may be of use:

http://www.korgforums.com/forum/phpBB2/ ... hp?t=35089

triton stability

Posted: Sat Jun 14, 2008 1:39 pm
by pjenkins
HI,
Thanks for the reply. I was hoping for something like your experience.
I think you are right concerning power. It was plugged into a surge protector, but not a real good one.
What is UPS?
I will follow your link for further research and thanks again.
Pam

Posted: Sat Jun 14, 2008 6:12 pm
by shrike
What is UPS?
Uninterruptible Power Suply - those devices that give you clean and constant power and allow your devices to work for certain period of time even when city network power shuts down. Something like this:

http://www.apc.com/products/family/index.cfm?id=21

I have APC but older model and as I said, since I got it, never had another issue with my Extreme.

instability again! Any help out there?

Posted: Sat Jun 14, 2008 7:14 pm
by pjenkins
Well, I worked with the triton today. It took me about 2 hours to get everything back. I initialized a couple of times and finally was able to get all the parts of the screen working in sequence play page by doing a half pedal calibration. I don't understand why that works.
I was ecstatic. Then I turned it off again and I'm back to what was happening yesterday. The entire functions on the keyboard are moving very slowly. If I try to move from page to page it takes the screen several minutes to make changes. Same thing happens on the screen itself if I try to move from function to function. I just don't get it. Unless something is dieing. This is a new keyboard. I haven't even had it on stage yet.
I guess I have to contact Korg.
Anybody have any suggestions?

Posted: Mon Jun 16, 2008 5:15 am
by shrike
I initialized a couple of times
Which OS do you have? If not 1.0.5., upgrade to it.
by doing a half pedal calibration
Try disconnecting all pedals and all usb devices, leave just CF, or remove it too and stick some brand name CF as SanDisk. Upgrade to 1.0.5. if needed and initialize the board. Try calibrating the screen itself - it's one of the global mode options.

There is a chance pedal or USB device could cause problems you described.
The entire functions on the keyboard are moving very slowly. If I try to move from page to page it takes the screen several minutes to make changes.
Could be memory as well. Did you upgrade to 96 MB? If yes, try removing them and installing original RAM then add one memory bar after another. Bad memory modules could cause strange keyboard behavior, I had a faulty ram bar which caused all my sounds to distort.

If nothing works, then I suggest you contact your dealer and take your board to them for repairs.

triton stability

Posted: Mon Jun 16, 2008 4:04 pm
by pjenkins
Hi,
Thanks so much for your help. I was able to get the keyboard working again by removing both the damper pedal and the midi cable from my laptop to the in port on the triton. i think maybe the computer was sending a note on command. Not sure if it's the midi cable or the damper at this point. I'm starting to input "all notes off" at the end of all my sequences.

I'll check my OS. I initialized using "menu and 9"
I saw somewhere that you had a different way of booting up to initialize. Is that safer or more efficient?

I'm still fighting with the sorting issue. The files show up in the triton in the order they are placed on the media. (one at a time!! Very time consuming)
I can't select more than one sequence at a time to move it to the thumb drive or CF. I'm going to call Korg.
Thanks again for everything!
Pam

Posted: Mon Jun 16, 2008 7:55 pm
by shrike
I'm glad your Extreme works fine. Regarding midi messages from laptop to Extreme - it's not something I know much about, I'm just keyboard player and not very interested in soft sequencers and stuff. Everything I do is on Extreme.
I initialized using "menu and 9"
"Enter" and "zero" (0) while booting up. If I recall right, that's the proper way to do it. Are you sure you managed to initialize your keyboard with "menu" and "nine"? It should be completely erased when it's initialized and you should preload presets to play.
I can't select more than one sequence at a time to move it to the thumb drive or CF.
Well, that's normal. Triton hasn't any option for selecting more than one file at a time (besides jukebox, but that's not what you want).

I wouldn't even copy/paste/move anything on Triton itself if I were you. For example, I save things on CF and that's about it. Everything else: managing directories, files in directories, copying, pasting - I do it on PC. Just connect Extreme to PC with USB cable and you'll see CF as external drive, completely manageable.

In your case, when you set your folders with sequences, leave one copy on PC and one on CF. When you want to append new sequences, do it on PC and then copy whole main folder (which contains sub folders - sorted alphabetically as you sad you would sort them) to CF, meaning overwriting one already on CF. One obvious benefit would be that you can manage it on PC easily and sort it alphabetically - on Extreme it would be "copy one file to one folder, copy another file... so on".

Even if you call Korg for this, I wouldn't hold my breath they would find some magic solution. Korg just doesn't have the option you are seeking for, IMO.

Those numbering things I mentioned you (0001, 0002...) work perfect for me. I have almost 1000 samples all sorted perfectly.

Posted: Tue Jun 17, 2008 2:40 am
by pjenkins
Enter" and "zero" (0) while booting up. If I recall right, that's the proper way to do it.
I read in the manual to use menu and 9. I didn't see enter and 0 anywhere, which is why I asked.

I'm not trying to select more than one sequence on the triton. I'm talking about selecting several sequences on my mac and moving them to the CF or thumb drive. If I do that they show up IN the triton in a random order. There's no sense to how they appear. The songs that begin with D might be mixed in with some B's and so on. The only way I can get the files in alphabetical order is to move them from their folder on my Mac one at a time onto either media that I am using.
I'm wondering if there is something in the way the Mac copies onto media that causes this.
I can manage all my sequences easily on the Mac. It sorts them by alphabet, by date, or anything else I want. I just can't get them to show up on the triton media the way they appear in the folder on my computer.

We have a show on Sat. I'm going to use the keyboard anyway. I figure that I'll get this sorting thing tackled at some point.
Thanks again for all your help.
Pam

Posted: Wed Jun 18, 2008 1:36 pm
by RVNOak
I'm pretty sure that the sequences, samples, etc. are organized by the date they were made. So, sequence named apple that was made today would come after sequence named zephyr that was made the day before. When you clear your CF card and bring all of your sequences in at once, you have just fooled your keyboard into believing you made all those sequences that same day.

sorting

Posted: Wed Jun 18, 2008 2:30 pm
by pjenkins
HI,
I figured out how to get the sequences in the correct alphabetical order.
I posted the process in a separate thread step by step. Some of the problem involved the "cleaning" process in getting rid of the .ds_store files that mac creates.
anyway, I think it's conquered.
whew!!

Posted: Wed Jun 18, 2008 3:02 pm
by shrike
You are one persistent girl, you know? I'm glad you sorted it out.

What's with the screen and keyboard speed generally? Everything OK now?

persistance

Posted: Wed Jun 18, 2008 3:11 pm
by pjenkins
It's a sickness, really. I have a portion of my mind that gets frustrated with technology, but another part that loves the challenge.

Screen is fine. So far....
The midi cable from computer to in port on triton was causing some of the problem and I suspect the damper pedal as well.

We'll see. I'm going to use the keyboard for the first time this Sat.
(taking my other one just in case too)

Really appreciate all your help. Checked my os and I'm up to date, by the way.

Posted: Wed Jun 18, 2008 3:17 pm
by shrike
We'll see. I'm going to use the keyboard for the first time this Sat.
(taking my other one just in case too)
Wise decision. But you'll see, Extreme won't let you down. It's excellent workstation.

Good luck and do share your impressions after first gig with it.

Posted: Mon Jun 23, 2008 3:40 pm
by RVNOak
After reading all your posts about this file sorting and doing a massive search for software to make this easier - I realized something. You just wanted to sort your sequences so you could access them faster. This whole time I've been reading your posts and just overlooking what you really needed to do. I was looking into something a bit different. I like to load my sequences in sets and haven't figured a way to do it. I usually write songs and as many as I can in sets. Since the sequencer can handle 199,000 events, I usually write until that has been used up and make that a set.

So, in effect, I was actually looking for a way to organise your sequences and mine in a more live way. Sorry about that. If I had really read your posts I would have probably been better help.

...and after all of this, I still can't find a way to organize sequences in folders. For example: Set1, Set2, Set3 folder and so on.

However, after reading what you have accomplished so far, I'm on a much better path to figuring this out.