Finally, this situation moves toward a resolution. As it turns out Rob if the repairer, Rytron, and Tony, the Music-Link rep. had followed your advice, things may have been different. I did, by the way, provide your advice in writing to Rytron. But it seems they were determined to ignore it.
nabil_kh2 and mrkorg are right about Bavas, (with the exception of Frank who I think is a great guy and does what he can for his customers,) Bavas post sales are a disgrace. I will never purchase from them again.
I also should have taken the early advice of steve m and just called Music-Link. In retrospect I was a goose on that score, so thanks for the advice.
Here is how it unfolded today Tuesday 11/11/08:
Rang Allan at Rytron who said he had emailed Tony and had yet to hear back. I asked him to pack it up as I was taking it back to Bavas. Calls to Bavas were ignored after we were told Frank would be in this afternoon. Nic was in but would not take calls from myself or Shanae, my partner. We then rang the Dept. of Fair Trading who informed us we were entitled to a refund or replacement and to write a letter with a ‘due by’ date on a replacement. Shanae finally got through to Nic (as he answered the phone) and Nic said he would get onto it but would not immediately call back with any details on a replacement thought he did agree on replacing the unit. He told us Tony from Music-Link has had a heart attack. He said he needed a RA number from Music-Link and gave Shanae Music-Link’s number. Shanae called and spoke to Jaman who said he had taken over from Tony’s Korg customers while he was sick and was unaware of any problem whatsoever. When Shanae explained the situation and how it was still unresolved, he was most helpful. He would organise to pick up the old unit from Rytron and would deliver a new unit to our door.
Then Tony from Music-Link called and aplogised for the delay. He said he had had a stroke but was nonetheless communicating with Kork in Italy by email. They confirmed they have had some trouble with masterboards. He apologised and took full responsibility for the saga. I told him to look after himself and that's all she wrote!
Thanks for your help and interest, especially you Rob, bye, Brian
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. Thanks again for the input 
