Korg Forums

Hi, I have had the Korg Pa2xpro for a few weeks. It came with the 1.0 operating system. After downloading the 1.1 software, I now notice I have to turn the Korg off and on for it to load, sometimes up to 8 times! Can someone help please?

What has driven me crazy is the technical department of the distributor of Kork in Australia, Music Link, have twice completely ignored my emails. They claim a 2 to 3 day reply but the first time I waited 4 business days and the second time I have waited another 4 business days. If anyone could help that would be great, thank you,Brian

G'day Brian

Firstly, I would recommend that you download the OS 1.11 again and start the update afresh just in case there is some corruption in the OS files you are using....

If you still have the problem, I would suggest you get it to Korg Service in your State. I assume it is still under warranty?

If you want to call me, send me a PM and I'll send you my number.

Cheers

Pete (WA)

Hey Pete,
firstly thank you kindly for responding so quickly. I did follow Rob Sherratt's advice but alas the problem persists. It seems to need to 'warm up' before it will load. I have to turn it off and on sometimes up to 8 times before it does!
And yes, despite Music-Link behaving as though I stole the Pa2x , I did purchase it approximately 3 weeks ago, and yes I did register it with Music-Link the day after purchase .
I have contacted Bavas music in Sydney where I purchased the unit and Frank has assured me he will follow up with Music-Link on my behalf. So thanks again Pete, seeya, Brian
p.s. it's a beautiful unit!

Brian,
I would use a good meter and check your voltage of your main power in the house..
Lee

My God, now you mention that Lee, and thank you, when I opened the box the piece of paper from Korg Italy had the EU box ticked instead of AU and I had to change the menu from German to English!!!!
Could that be it? A voltage problem?
Surely not? That would be bizarre.....and yet....
That wouldn't be so vundervarg now, would it!

Hi Brian,

Another thought ...

There is a critical point during the start-up where the screen goes blank, maybe for 10 to 15 seconds, then it comes back and all is well.

It's a bit like Windows XP starting up. After the initial splash screen there is a time for 20 to 30 seconds where everything goes blank, causing an OMG moment or two. This happens with certain grahics drivers.

So what causes you to feel that you have to keep cycling power? Could it just be one of those OMG moments and that you did not wait for the screen to come back on again?

mrbptc wrote: My God, now you mention that Lee, and thank you, when I opened the box the piece of paper from Korg Italy had the EU box ticked instead of AU and I had to change the menu from German to English!!!!
Could that be it? A voltage problem?
Surely not? That would be bizarre.....and yet....
That wouldn't be so vundervarg now, would it!

No - not the voltage. Australian power ia 240v +/- 5% and is quite stable compared to many countries. European voltage is 230/240v also depending upon which county. All within the range that the PA2X can handle so don't mess with the power supply.

Try calling Music Link instead of emailing, the guys there are very helpful and friendly. Email is useful but marks the end of real communication. Along with SMS it will be the end of civilised conversation as we know it !

You will be amazed what a cheerful disposition and a few friendly words can do for you when you want service. I am sure music Link will help you find the real casue of your problem.

Good luck.

Rob, if your asking if I stand there like a child pushing the button in and out crying, "it doesn't work"? No. But thanks for asking.
And Steve, that is the instruction from Music -Link when communicating through their website, to email their tech. department and they will respond in 2 to 3 days. Cheery and endearing is a beautiful thing, but I am after service and efficiency, I payed over $5000 dollars, so whilst your experience may have left you teary eyed, mine tells me Music-Link distribute too many brands and are negligent in servicing Korg customers. Which is exactly what I sugest in the letter I have written to the head office. Lovely piece of friendly responsibility transference though.

if your asking if I stand there like a child pushing the button in and out crying, "it doesn't work"? No. But thanks for asking.

Sarcasm does not endear you to people on the forum who could help you the most.

I would like to humbly apologise for my attitude and immaturity in a couple of posts on this site. Without making excuses for my behaviour, rest assured I am very grateful for the support and knowledge I have gleaned from these forums. Once again, I'm sorry for being an idiot, bye, Brian

Hi Brian,

That's fine, we'll not mention it again. I do try to help lots of people and it's often better to start with the simple answers and work up to the complex ones later on.

Could you try turning the Global -> PCM Autoload option off, and then do a "Write Global -> Global Setup".

Then try starting your keyboard and see if any problem recurs?

Thanks,
Rob

Thank you Rob. I did as you suggested but to no avail.
When first turned on the pa2xpro screen appears but quickly fades leaving a blank lit screen. What I do now is turn it on for around 10 minutes, turn it off and on, it loads up, and away I go. It seems to need to 'warm up'.
Thanks again, Brian

Hi Brian,

This should not happen and does not do this on other Pa2x's with OS1.11 and MR1.10. I think it is unfortunately a temperature-related hardware fault with the display driver circuitry - and it will have to be fixed by Korg.

I think there could be something a bit problematic in the display circuitry design on the Pa2x. Some people's displays have stripy bands of different display intensity on them, other peoples' displays go blank when the Pa2x is starting up, and other peoples' displays neither go blank when the Pa2x starts up nor do they have any stripy bands of different display intensity. The problematic Pa2x displays seem to be in hotter climates.

Yours is the worst manifestation of a display problem that I've heard about. You have my sympathy and I hope that Korg will repair your Pa2x or provide a replacement in the very near future.

I do not think any user on this forum can do any more to help you.

Best regards,
Rob

Hello again Rob,
Okay, I will continue chasing that up. Thank you again for making the effort to assist me, I will let you know how it pans out. Best wishes, Brian

Hi Rob,
I spoke to Frank at Bavas Music who, incredibly, had the Music Link sales rep on the line in a 3 way. I basically read him what you wrote and he said, "oh yeah, you know, those Korg forums, there's some good advice on there but there's, you know, some not so good advice and you have to read between the lines and we'll have to look at it ourselves".
Classic salesman stuff. Anyway, he was at least receptive and Frank will call me on Monday with details of where to have it repaired. Bye, Brian