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Posted: Thu Jan 29, 2009 1:33 am
by Daz
I am sure you're all dying to know what happened next right ? ;-)

I replaced the HT fuse, let the amp warm up as prescribed in the manual and flicked the standby switch. It just blew the fuse again, only after making some very unpleasant noises. Clearly something very wrong with it, more than just the GZ34 I would guess. In the next day or so I will have to go cart this 70lb behemoth back to the store. Not without some major regrets because this is (in theory) one of the great amp designs and a perfect compliment to my Ric. On the other hand, I really don't want to go through the protracted support experience that I know keeping it and having the issue(s) addressed would undoubtedly involve [-X

Daz.

Posted: Thu Jan 29, 2009 2:38 am
by danatkorg
Daz wrote:I am sure you're all dying to know what happened next right ? ;-)

I replaced the HT fuse, let the amp warm up as prescribed in the manual and flicked the standby switch. It just blew the fuse again, only after making some very unpleasant noises. Clearly something very wrong with it, more than just the GZ34 I would guess. In the next day or so I will have to go cart this 70lb behemoth back to the store. Not without some major regrets because this is (in theory) one of the great amp designs and a perfect compliment to my Ric. On the other hand, I really don't want to go through the protracted support experience that I know keeping it and having the issue(s) addressed would undoubtedly involve [-X

Daz.
Seems like you're making some assumptions there. Your call. Vox is very serious about their customer support, and especially since this is brand new, I would assume that they would make it right for you quickly. I have a Vox ToneLab LE, and it's worked perfectly for over a year now.

- Dan

Posted: Thu Jan 29, 2009 3:04 am
by Daz
Thanks Dan. I've already sent a note to the Korg USA address I found on the Vox site to determine when this unit was made, as I believe from my research that there is something more to this than just an ordinary fault on delivery. I've been doing my homework on this one (on top of what I already discussed y'day), and it's not as much of an assumption as it might seem.

I'll get into the details with the retailer and Korg USA, rather than continuing to post here, as painting half the picture is not really useful to anyone.