WOW KORG,......REALLY ?????

[ozy]

2.: They want to get the instruments repaired by authorized and trained Korg specialists only - to help the users and keep the quality level high.

and of course prices high. That's always been the motto of every corporation since the Middle Ages' Guilds.

Go to The Certified Expert, and beware from plain knowledgeable people!!! changing a bulb will void the warranty for your house!!!

"Uncertified" people repair moog modulars, emu samplers, old korgs up to the M3, as well as out of production alesis, peavey, cheetah, marion, oberheim, ensoniq synths.

But they cannot oh no no no no be trusted with a service manual. Oh no no no no, they haven't got proper training...

In Italy they are currebtly passing a law which will forbid you from installing an internet modem/router in your house. Even a wireless one!

A Certified Installer will have to come to your house, be paid, and (ohhhh!. stay back with these agents, Lady, it could explode!) manage the secret USB connection!

[danatkorg]

2.: They want to get the instruments repaired by authorized and trained Korg specialists only - to help the users and keep the quality level high.

and of course prices high. That's always been the motto of every corporation since the Middle Ages' Guilds.

It's in Korg's interest to have reliable and affordable service. High service prices wouldn't do Korg any good at all. So, in the interest of fact-checking as previously discussed: that's simply not the case here.

Best regards,

Dan

[Akos Janca]

Of course, it's business, too. Still, this service system also has a good effect on the longterm quality of Korg gear.

There are people who really can't make an USB connection. Sad, but true. Anyway, repairing a synth is usually much more complicated than that.

PS. I wouldn't say Korg service is cheap.

Everybody should know about the Fast, Cheap and Good pricing method. (Clients can choose 2 of these words. ))

[TonyGen]

The only time I would even consider taking any of my keyboards to the manufacturer (or authorised service centre) is while it was still under warranty. The minute that expires any problems go to my trusted Synth Tech who repairs keyboards for many famous keyboardists....and at a fraction of the price.....and in far less time. He's even fixed keyboards while I've waited and watched knowing that I need it for a gig the same evening.

And of course I only had to wait 12 months for my Oasys UK warranty to expire which is a shame as I'm sure Korg would have looked forward to repairing the button switches which started to fail very soon afterwards

[ozy]

It's in Korg's interest to have reliable and affordable service. High service prices wouldn't do Korg any good at all.

so, please let me know why I paid 300 euros for a M3 module case in Italy,

begged for it 5 months

while I could get it for 50 pounds on the parallel market in the UK.

That's a SIX TIMES surcharge by the authorized dealer.

[I still hope the current Korg dealer in Italy goes belly up, like its predecessor did 20 years ago, and you move to more professional people]

Dan, you have credibility. Korg has STILL SOME credibility left.

Don't waste it.

One way of wasting it, is treating people like they live on the moon and feeding them marketing mumbo-jumbo,

when they post (like I did) in a jocular vein but based on HARD facts.

Please.

[Hedegaard]

It's in Korg's interest to have reliable and affordable service. High service prices wouldn't do Korg any good at all.

so, please let me know why I paid 300 euros for a M3 module case in Italy,

begged for it 5 months

while I could get it for 50 pounds on the parallel market in the UK.

That's a SIX TIMES surcharge by the authorized dealer.

[I still hope the current Korg dealer in Italy goes belly up, like its predecessor did 20 years ago, and you move to more professional people]

Dan, you have credibility. Korg has STILL SOME credibility left.

Don't waste it.

One way of wasting it, is treating people like they live on the moon and feeding them marketing mumbo-jumbo,

when they post (like I did) in a jocular vein but based on HARD facts.

Please.

But ozy, you had to use 300euros on a case, because you dismantled it(?) to repaint it.
If you hadn't done that you wouldn't need a new one.

And my question, why didn't you just buy it for the 50GBP instead of 300Euros if you could easily have done so?

Is it because of your loyalty to authorized Korg service?

(Non provocative questions, I'm just curious, why you expended more cash then needed to)

Also, I think you're confusing between Marketing - R&D - sales and service sectors within a company.
You know that these are different areas of an organization, run in very different ways.

RMA/service departments are not out to earn money, they are out to save costs.

Sales departments are out to earn money, not so much to save costs.

Marketing are out to promote goods.

R&D are out to develop goods.

You see the differences? I think its quite clear

Dan works for the R&D in USA - sorry, I don't see the connection between his responsibilities towards a service department in Italy?

[Hedegaard]

2.: They want to get the instruments repaired by authorized and trained Korg specialists only - to help the users and keep the quality level high.

and of course prices high. That's always been the motto of every corporation since the Middle Ages' Guilds.

But ozy, the follwing factors come into play with RMA:

1-shipment costs of goods to/from customer
2-Technicians costs
3-cost of electricity to run the service center
4-cost of spare parts
5-costs of delivery for spare parts
6-costs of tools used (such as solder, equipment, gloves, whatever)

Maybe the spare part costs 1Euro, but add 100Euros for all of the above.

Korg pays the service center for some of these things, Korg also wants to save on these costs also.
Its in their interest to save, like Dan pointed out - without speaking to you from the moon.

[ozy]

And my question, why didn't you just buy it for the 50GBP instead of 300Euros if you could easily have done so?Is it because of your loyalty to authorized Korg service?

thanks for the question.

here's the answer:

yes. It happened because I am honest.

My order was 5 months old, I had pestered them about the order, so when I got hold of the 50 pounds piece (and another, coming from a busted m3 in Italy, at less than 100 euros, from a "pirate" service center),

I didn't refuse delivery of the piece I had ordered. Accepted it and paid. Mails and faxes are available to check the timeline.

I am an idiot, am I?

Or maybe it's because there's a lot of people around who say that I am grumpy, but nobody on Earth who can say that I am not trustworthy, and I like it.

I like to throw stones, so I try keeping my house's windows clean.

So I am at freddom to say that

Korg's Italian dealer is an inefficient crook.

He was on this forum, lying through his teeth at the time. The posts are still there, they can be easily checked with facts.


PS: what difference does it make if I bought the spare part for a necessity or for pleasure?

Do they charge you FIVE times as much for whisky when you drink out of pleasure, than when you drink to soothe despair?

A case is a case is a case.

[ozy]

But ozy, the follwing factors come into play with RMA:

1-shipment costs of goods to/from customer you posted that twice. In any case I paid it in both instances

2-Technicians costs do what? a technician to ship a piece?

3-cost of electricity to run the service center what about the service center who sold me the piece at 1/6th: do they use candlelight?

4-cost of spare parts that's the 50 pounds, apparently with some profit what about the rest?

5-costs of delivery for spare parts I paid it in both cases, UK is as far from japan as is italy. see also point 1 above

6-costs of tools used (such as solder, equipment, gloves, whatever) that's included in the cost of the gear in both cases

Notice that INSTALLATION of the case was not performed. I did it myself.

So it was just about ordering a box from japan and delivering it, together withe usual monthly or weekly batch delivery which a dealer gets from the producer.

Nice try Herengaard.

But don't try again. Or, if you try, try harder

[Hedegaard]

Ozy, I was speaking about general RMA costs, not related specifically to your M3 case.

But I'm surprised, I would expect you especially to say f**k you to the Italian Korg and cancel the order, to order it parallel imported.

And about parallel import, theres nothing wrong in this, its the same product, no matter who says what!

[Hedegaard]

Nice try Herengaard.

But don't try again. Or, if you try, try harder

It must be nice to be on your team of whatever-sports-is-it-that-you-teach.
One would feel like a loser constantly!

[billbaker]

Now, boys! Play nice. - Mom

At this point I'm starting to think we need a dedicated Korg Korp thread so all the bashers, nay-sayers, flamers, pro-am economists and cheerleaders have a place to post their respective rants.

Off-Topic doesn't seem to attract enough traffic... better make it first in the queue.

And wasn't service manual question answered about 3 pages back?

BB

[ozy]

It must be nice to be on your team of whatever-sports-is-it-that-you-teach.One would feel like a loser constantly!

not really, because we are winners!

certainly, opposers (especially smartass ones) usually feel like losers, but, that's life!

But I'm surprised, I would expect you especially to say f**k you to the Italian Korg and cancel the order, to order it parallel imported.

and THIS is why we are winners...

we lose plenty of time, work too hard, sweat too much, we get lost in abstract theories and absurd discipline... it's totally out to proportion to the money and the task...

... so the task in the end is surprisingly easy!

And this is also why Korg already changed its Italian service partner and dealer 3 or 4 times. They like people who get maximum and quick result with minimum effort.

People like that usually end in bankruptcy

And wasn't service manual question answered about 3 pages back?

maybe this is why we went off-topic. Doh!