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Already tried 3 different MIDI cables ... same problem

I still think its in a setting somewhere. The dummy that was using this has no clue he just plugged in port with editor and used that way.

Can you "un-screw-it-up" using the same editor?

Maybe it is something that will jump out on the GUI that isn't evident in looking through endless disjointed edit pages.


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I wish I could tell you I knew how to do that but I'm a dummy when it comes to computers and things like that! I can't believe korg still hasn't replied to me! I will never purchase any korg products or endorse their stuff and its a shame because I'm involved with different Pastors and churches throughout FL.

Big company, very old module; I can guess that (1) that there may not be current troubleshooting expertise for a 25 year old system and (2) that the lions share of support efforts go to newer stuff.

Even the best company can't support their older gear forever - you may just be on the wrong side of the line.

Be a squeaky wheel, send several requests a day, ask to speak to a supervisor or for the name of support manager. Write a letter to the President of Korg, send a registered letter. You never know what may light a fire under them. Ask to send it back so they can fix it.

This forum exists, in part, to fill the gap that exists at Korg, as it does at every company. And we've tried - short of coming to Florida and laying on hands - to help. And will keep doing so if you can change the attack on the problem -- one definition of crazy is to keep doing the same thing and expecting different results. So let's be less crazy and maybe find a new approach; the thing still has the same problem so there's got to be things left we haven't tried.

Before you badmouth Korg support, think a bit, and put the blame for messing up your gear squarely on the guy that F'd it up. You're about to sue the bed maker 'cuz your daughter got pregnant.


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First if I may this isn't a 25 year old PC. Second this isn't the 1st time korg has given me the run around! I appreciate the analogy but I'm not trying to Sue the mattress maker I'm just asking for them to simply get back to me as a valued customer. I have Roland and Yamaha products and old or new the response was instant. But anyways this is just not gonna get me anywhere. You are correct! I have the software and the cable I just don't know how to get to next step to see if I can see some kind of settings ...

I guess I've been lucky in that I've never had reason to call Korg Support, so I can't comment any further on their comparative strengths against Yamaha or Roland, except to say that there's problems and PROBLEMS and this seems to be one of the latter.

We tried a reset/factory init routine, right? Is there any type of down-loadable configuration file (like a .pcg) available that might base-line everything including the parameter that isn't being affected (so far) by the resets?

So, oblique approach...

What's the software that caused the change?

A GUI (Graphic User Interface) may be part of whatever was used, it will present you with a virtual control panel (may be a couple of layers deep) for the synth that aught to give you a "big picture" of the settings. A typical editor / librarian GUI might present 5 or 6 pages of parameter menus in a single view control surface, knobs and sliders included.

I still think that there's something going on under Global where there's one plus where there should be a minus - perhaps a midi control filter or mis-cued channel assignment for a track.

If you can, post a link to the manual for whatever the software used to make the change is and we can have a look through and perhaps suggest the most logical place to look.



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There's an editor here. Maybe that helps. Also, there are SYSEX patches that you can download and would overwrite current programs to eliminate problems if they were related to settings and in case factory reset just didn't work for some reason (do some googling for NS5R patch, sysex - this file does contain factory settings, which I believe is only a copy of the first 100 of the A bank programs and combis). From the manual it is not quite evident that all programs will be or will not be overwritten when doing a factory reset (also no warning in the manual), and I don't have my module handy to check it, so maybe more radical measures need to be taken to overwrite a potentially faulty program setting. BTW a number of programs are in ROM and cannot be modified at all - do you experience the stuck note syndrome only with U (user) bank programs, or all other, except GM (y? r?)?

Also, there's an OS update available at Korg UK (here), even though I'd only advise you to attempt an upgrade as a last resort measure. I'd definitively try other MIDI sources first (e.g. a MIDI file played in Windows Media Player to a MIDI I/O installed on your computer) to see whether notes get stuck also this way.

According to the manual, if a transmitting device sends active sensing message (most serious controllers do, like the ones you've listed, you can check that with a MIDI monitoring program, for example MIDI-OX - make sure you defeat all MIDI data filters in the program's menu), stuck notes should stop when you disconnect the MIDI cable. Did you check that? The sound stops when you switch to a different program/combi, right?

Another attempt would be to chain a second MIDI module via the NS5R's MIDI THRU port and see whether notes get stuck the same way on the other module - if it does, then it is definitively a MIDI data problem and not an issue with the module.

It really is a bizarre problem, never seen before and I suspect it is less of a problem with the synth engine rather than with the MIDI connection (hardware I/O circuit on either end or cables or something inside the transmitting device - even though you've already tried different equipment, so less likely). Is it consistently happening on the same programs and combis, not on others, or happens at random on any prog/comb?

Finally, if you decide to ditch it do make sure to let me know upfront where...

There seems to be conflicting information on the Web concerning initialization of the NS5R.

However, the Owner's Manual,
http://www.korg.co.uk/downloads/nx5r_ns ... Manual.pdf
has a procedure on page 76 (page 88 of the PDF). Portions of the NS5R can be independently reset, but to do it fully, be sure to select "Factory Preset" when using the procedure. Doing that should restore all of the parameters to the original factory state.

T3 -Ive tried all the factory restores I could possibly try...

SYNTHJOE-I experience the stuck note in everything except GM banks. once in prog or combi it happens...

I'm so bummed out about this! this happens to be my fave module of all time! I have motif and xv5050 mods and Ive never had issues like this! but I don't love those mods like i love this one..

OK so I just got off the phone with KORG SUPPORT and he tells me im up the creek without a paddle because they cant help with anything before 1999 only with documentation! I will never buy anything Korg again!!! I really appreciate you all even more for trying to help! I will try to link up another module today to see what happens... Ill keep you posted. And once again thanks a bunch!

If the problem occurs on other banks than the U as well, then you can be pretty sure it is not a setting thing that you can reset.

If the other module via MIDI THRU does not exhibit the hanging note problem then the last resort option (firmware) is the only one I can see a glimpse of hope in. However, that can be risky, you might loose the whole module (turning completely disfunctional). Only try it if you've given up all hope and ready to throw the thing away.

Otherwise, let me know where you ditch it... Good luck!

Resolve to play without a sustain pedal. No pedal - no problem.

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playing without a sustain pedal is like asking a basketball player to play without shoes... cant do it! especially the type of music i play gospel worship and praise...

ok so i just tried to two modules together and the korg one has the note stuck but the roland one doesnt. what does that mean? please have some good news for me....
and btw it happens also without me using the sustain pedal if that helps...
now im thinking it might have to do with touch velocity. I just played a boatload of huge chords softly and it was fine but when I played hard with accent notes harder it happened... getting closer i hope! come on bill you gotta have something for me...
more info it hangs up on certain patches not all but when it does the patches are in prog U a b c or comb u a b c
also when the note hangs up on the display it shows like its playing on the level meter but diminishing in level...