Korg Forums

Ojustaboo wrote:OK thanks, I'll word it in my own words rather than quoting them.

Although no one minded (or noticed) when I quoted their emails in another thread saying everything was OK

Yeah, it's a one way street.

Ojustaboo,

I, for one, noticed and thought it odd (but not worth commenting on until your second WTF! post).

Pro or con, you were presenting a 3rd party's words with no way (for us) to verify content, context or completeness. I was unsurprised to see it pulled, and am happy to see it reposted.

You've perceived a problem, so I'll grant that you've got a right to complain, be suspicious, or righteously pissed off, or just calmly seek a satisfactory answer from those parties - I'm just not sure this is the place to vent that despite it being a Korg-ish issue on it's face.

I can't tell from the case you've presented whether it was conspiracy, stupidity or business as usual... until you can, maybe this one is best left to simmer.


BB

Bruce.
What I just did also does not in away prevent Ojustaboo from sharing his story with everyone.

If something has a confidentiality statement on the end of it, then you don't post copies of it on a public forum. It's simply common sense Bruce.

Regards
Sharp

Sharp wrote:Hi Ojustaboo.

A Confidentiality Statement is extremely likely to be on the end of each email you receive from KORG. You should not be posting copies of private emails between you and KORG without their permission. To avoid any issues I have to edit your posts to remove the private content that was meant for you and you only.

Regards
Sharp.

That confidentiality bit in emails is pointless, how could it be possible to email someone that has not signed a confidentiality contract and legally enforce it?

Bob, Lets not hijack Ojustaboo post.
Start a new thread in the Off Topic Section if you want to talk about Law.

Regards
Sharp.

I understand that logic Bill.

What really gets me is how much time and effort I initially went into to make sure this didn't happen, even asking Korg to check if it had the old contacts at the time of doing the upgrade.

When you have techs at Korg US saying the pink contacts are the old ones and tech at Korg UK saying something completely different, I think it does need to be discussed on this forum.

Even though I'm happyish with the outcome, I would be lying if I said I was totally happy with the way its been handled. It's just that regardless of how unhappy I am, this appears to be the quickest way of getting things resolved.

Part of me feels like they just sent me out one with the old contacts presuming that many people wouldn't notice and hope I would be one of them.

But I am also a fair minded person and I understand mistakes do happen.

When I sent them the email questioning my Kronos with the serial number, I would have thought that records would be kept and they would know 100% whether it had the newer contacts on or not. I'm sure that any company that upgrades their current stock, keeps a record of what keyboards they upgraded.

When I look at the wording of the response they almost side tracked the issue, rather than commenting on my question about the pink contacts, saying instead that it was sent out as new stock.

But crap happens.

What I honestly would have liked to have happened is for Korg to send me out a replacement and pick mine up at the same time. They aren't allowed to do that.

So I'm the one that has to suffer and be without my machine whether its for 2 days or 7, due to their mistake.

But it gets worse.

Korg contacted me to say they had put UPS labels in the post for me and when I receive them, stick them on the box, phone UPS up and arrange a time for collection.

I responded with

Hi dean is there no way you can book a pick-up from me tomorrow?

Otherwise if I don't receive the post until after around 2pm tomorrow, I
wont be able to arrange a collection until Thursday?

I'm in every day this week

best

Phil

They said they couldn't do this.

To me, thats not going the extra mile, rather than the Kronos being picked up tomorrow and back with them Wednesday, meaning I could have had my replacement by the weekend, doing it this way means depending on when I get my post, it will be Wednesday or Thursday before its picked up from me.


Last week I sold my M3-m so saxifraga on this forum. I live in the UK, he lives in Germany. It took me less than a minute to arrange for UPS to pick up from my house the following day (and I could have asked them to pick up from anywhere), print off the labels myself (and I could have emailed them to someone else if needed).

Why is it that I can do that but Korg (who are the ones that have made the mistake) cant?

I'm not blaming the guy I'm dealing with, I dare say he is tied by company policy.

But as was said numerous times when the keyboard problem originally arose, crap happens, it's not so much about a problem occurring, more on how the company concerned goes about rectifying it.

While the guy at Korg UK responded very quick, I still think it could have been done better with my keyboard being picked up tomorrow.

Having seen the measures the customer (me) went through before purchase and before delivery to make sure they wouldn't have this problem, if I ran the returns department, I would have gone the extra mile in this case and would have personally seen to it that a brand new one was sent out today and the old one picked up tomorrow at time of delivery, even if I had to argue with my bosses to achieve it.

Had they done that (or even arranged for it to be picked up tomorrow) I would have been both saying and feeling much more positive things about their customer service.

As it is, it seems that the customer takes every possible precaution to make sure they get what they want, korg screws up and the customer is the one that has to go without while they fix it.

But there appears to be no quicker way of getting it sorted so I'll have to find something else to do this weekend. However, that doesn't mean I wont tell other korg users how I have found their support.

And don't forget, Bobthedog also had a similar query with Korg UK about his contacts etc and was told similar to me that they are the newer ones.

Sharp wrote:Bruce.
What I just did also does not in away prevent Ojustaboo from sharing his story with everyone.

If something has a confidentiality statement on the end of it, then you don't post copies of it on a public forum. It's simply common sense Bruce.

Regards
Sharp

I'm a lawyer and understand confidentiality provisions. I'm just saying nobody will care if you share something that is positive for Korg. If someone had quoted an email form Korg to show everyone how wonderful Korg is and how they perfectly responded to an issue, I don't think you would have said anything. May not be common sense, but that's reality.

Bruce Lychee wrote:

Sharp wrote:Bruce.
What I just did also does not in away prevent Ojustaboo from sharing his story with everyone.

If something has a confidentiality statement on the end of it, then you don't post copies of it on a public forum. It's simply common sense Bruce.

Regards
Sharp

I'm a lawyer and understand confidentiality provisions. I'm just saying nobody will care if you share something that is positive for Korg. If someone had quoted an email form Korg to show everyone how wonderful Korg is and how they perfectly responded to an issue, I don't think you would have said anything. May not be common sense, but that's reality.

Hi Bruce.
Point taken, but rather than trying to read something into all that, don't you think it's possible that the most simple explanation is also likely to be the most obvious reason.

Which is... I have no clue as to what email your even talking about because I don't read everything posted on the forum.

Regards
Sharp.

Sharp wrote:

Bruce Lychee wrote:

Sharp wrote:Bruce.
What I just did also does not in away prevent Ojustaboo from sharing his story with everyone.

If something has a confidentiality statement on the end of it, then you don't post copies of it on a public forum. It's simply common sense Bruce.

Regards
Sharp

I'm a lawyer and understand confidentiality provisions. I'm just saying nobody will care if you share something that is positive for Korg. If someone had quoted an email form Korg to show everyone how wonderful Korg is and how they perfectly responded to an issue, I don't think you would have said anything. May not be common sense, but that's reality.

Hi Bruce.
Point taken, but rather than trying to read something into all that, don't you think it's possible that the most simple explanation is also likely to be the most obvious reason.

Which is... I have no clue as to what email your even talking about because I don't read everything posted on the forum.

Regards
Sharp.

Possibly, but from what I have seen, that isn't how you moderate. That being said, you are a very fair and helpful moderator and I'm thankful that you keep this site going.

Now that my original Kronos is behind me, I really don't have any issue with Korg. I almost bought a 73X because I missed the EPs so much, but I opted to get a real Vintage Vibe EP instead.

Sharp wrote:Bob, Lets not hijack Ojustaboo post.
Start a new thread in the Off Topic Section if you want to talk about Law.

Regards
Sharp.

Eh?

I was already involved in this thread, and another that lead to this!

Surely you have hijacked it by removing parts of his post as you believe that Korg have some right to stop people sharing emails that they send to them?

Hi Bob.
My intervention is to ensure that Ojustaboo thread can continue to discuss the topic he intended. This is not hijacking, this is me now wearing my Moderators hat.

If you wish to discuss posting private emails on a forum, then start a new thread and lets allow this one to continue on as Ojustaboo intended.

Hope you understand.

Kind regards
Sharp.

No problem, I've had a bad day and was narked when I posted that.

Just to add my thoughts on this topic.
Although I have already written similar words in a previous post ,I think it may be helpful again here.

I too had concerns about the keybed issue before purchase,I waited a long time before taking the "risk".
Eventually ordered one with a request for a memory expansion…..knowing that it would be done via Korg themselves and could also benefit from their "techies" checking for proper function as well as the install.

Well,that was what actually happened,all done via the dealer…they ordered the unit directly from Korg,as a special order,as opposed to sending one to them from the shop.
This happened so quickly,a matter of a few days in total……My order placed on a Monday…..I was playing the beast on the Friday !!!!

My real point to this post is to say the although my Kronos 73 has the serial number 3103 and has the older pink contacts…..there appears to be no keybed problems,nor a really noisy fan.(It can be heard,but remains un-intrusive).
Hope I'm not tempting fate here and it remains to be problem free for the future !!!

I am surprised how the original poster's dealer dealt with all of this,as the one I used was so helpful.
Not sure if that was because the manager actually dealt with my purchase though….(Sorry chaps….I know you all do a good job at DV247…).
Overall,I had excellent service and a good deal as well.
The memory expansion costs were not passed on to me directly,of course at that time the X model was in the pipeline anyway and perhaps older stock of the original were in abundance…well,maybe.
Nonetheless,I was happy with the end result.

I was lucky enough to have been able to stay out of the whole dealing and arrangements,also fortunate for having no problems.

Take heart my friend,after few days of owning and playing the K…..all the hassle experience will simply melt away and music making will soothe the mind.

pedro5 wrote: I am surprised how the original poster's dealer dealt with all of this,as the one I used was so helpful.
.

My dealer couldn't have been anymore helpful replying to my email within minutes.

I can't fault the way PMT Norwich acted.

I emailed korg directly at the same time I emailed PMT. korg got back saying they would replace it and could arrange to pick it up from me or I could do it through my dealer.

I couldn't get to my dealer yesterday, it seemed sensible to deal with korg directly otherwise, korg would have sent my replacement to PMT, PMT would then have to send it to me, adding at least a day to it all.

I spoke to PMT on the phone and told them I had agreed with Korg to change it over, they were very concerned, they said if I had any problems to contact them immediately and to make sure I keep them informed.

I also got a very good deal, and I wouldn't have known there was even a fan in there (although that may well be due to my pc's antec 1200 case with 3 four inch fans in the front, two at the back, one at the side and something like an 8" fan at the top, although they spin slowly they drown out anything)

I hope yours stays problem free.

Mine seemed fine until I played the following run with my left hand. G with my little finger, UP to D with my index finger then UP to B with my thumb.

Doing that means my index finger on the D is quite high up between the black keys, that is when I noticed the problem and once I realised how it was triggered, could do it every time.

Although oddly if I press down on the D key alone with one finger it plays fine, I am obviously pressing it differently when playing as described above.

best

Joe

Had the post today, no UPS stickers.

sent the following email to Korg

Hi Dean

Had the post today, nothing from yourselves.

I appreciate all the help and quick response your giving me, but I don't understand why you cant arrange for UPS to pick up from me and email me the necessary things to stick on the box.

Last week I sold my M3-M to someone in Germany, it took me 30 secs to book via UPS for pick up and I could select where it was picked up from and print off my own lables.

I went out of my way to make sure I didn't suffer from this note cut off problem, mistakes happen but its korgs mistake not mine.

My Kronos is all boxed up ready to ship, it should have been simple enough to arrange for it to be picked up today so you had it tomorrow, meaning I could have had it returned by the weekend with a little luck. Now (presuming the ups labels turn up tomorrow) your not even going to get it until Thursday.

Not blaming you personally, but not very happy

best

Phil