Korg Forums

danmusician wrote:
Please notice that Korg has gone out of it's way to care for every customer.

Oh really....need I recount my Korg experience again. For the sake of Korg I won't, but I hardly view my experience with Korg as a shining example of customer service.

GregC wrote:

Ojustaboo wrote:I'm not complaining, just saying what I was told earlier

Considering I only emailed Korg UK on Monday and I'm getting a brand new Kronos sent out tomorrow, 4 1/2 days later, that's superb service.

I think Korg UK responded excellently.

Yes I ranted, but that was a natural response to me being deprived of my new Kronos

how about changing your post topic to

" Superb Service by Korg "

?

Because it should never have happened in the first place and it did piss me off. Did you not read the emails I sent them BEFORE they picked my synth from their warehouse?

They screwed up big time and my complaint is valid. This is October 2012, not 2011, they should not have sent that one out to me.

The guy at korg uk has been extremely helpful in getting the issue sorted, but it should not have happened.

While he's been extremely helpful, some of their policies leave a lot to be desired, such as while my synth is being dispatched tomorrow, numerous mistakes have been made by korg over this.

For example, the ups labels letter to me was franked at 0.0p which is why it took two days to get to me. Had it been done correctly my Kronos would have been dispatched today (Thursday) and been with me Friday.

But due to that mistake, its being dispatched Friday and won't be with me until Monday.

I asked if they could arrange for a Saturday delivery as none of this is my fault, but they can't.

That's not the guy whose been dealing with me fault, but going through what I've been through, if they won't fork out the small extra cost for getting it back to me Saturday, I'm still not very impressed.

That said, Dean has been very polite, replied to my emails promptly (except obviously for the days he was sick) and a 7 day turnaround is still pretty good.

But if it wasn't for their accumulation of errors,

A) I wouldn't have received the Kronos with the old contacts
B) after I did receive it, I would have had it back tomorrow rather than being without it all weekend.
C) the days Dean was off sick I got zero acknowledgement from korg until I sent my third email with a different subject title, and a bit of a sarcastic comment about the possibility they hadn't received my other emails, this was the one someone contacted Dean about and he emailed me from his sick bed.

But all my emails were to returns@korg.co.uk not to Dean personally so I could ask why they haven't got a policy in place for dealing with returns when Dean is off

So very good service in some aspects, very bad in others. Was just trying to put a positive spin on my saga in my previous post. No way I'm changing the title as its 100% true.

Ojustaboo wrote:

GregC wrote:

Ojustaboo wrote:I'm not complaining, just saying what I was told earlier

Considering I only emailed Korg UK on Monday and I'm getting a brand new Kronos sent out tomorrow, 4 1/2 days later, that's superb service.

I think Korg UK responded excellently.

Yes I ranted, but that was a natural response to me being deprived of my new Kronos

how about changing your post topic to

" Superb Service by Korg "

?

Because it should never have happened in the first place and it did piss me off. Did you not read the emails I sent them BEFORE they picked my synth from the warehouse?

They screwed up big time and my complaint is valid. This is October 2012, not 2011, they should not have sent that one out to me.

The guy at korg uk has been extremely helpful in getting the issue sorted, but it should not have happened.

While he's been extremely helpful, some of their policies leave a lot to be desired, such as while my synth is being dispatched tomorrow, numerous mistakes have been made by korg over this.

For example, the ups labels letter to me was franked at 0.0p which is why it took two days to get to me. Had it been done correctly my Kronos would have been dispatched today (Thursday) and been with me Friday.

But due to that mistake, its being dispatched Friday and won't be with me until Monday.

I asked if they could arrange for a Saturday delivery as none of this is my fault, but they can't.

That's not the guy whose been dealing with me fault, but going through what I've been through, if they won't fork out the small extra cost for getting it back to me Saturday, I'm still not very impressed.

That said, Dean has been very polite, replied to my emails promptly (except obviously for the day he was sick) and a 7 day turnaround is still pretty good.

But if it wasn't for their accumulation of errors,

A) I wouldn't have received the Kronos with the old contacts
B) after I did receive it, I would have had it back tomorrow rather than being without it all weekend.

So very good service in some aspects, very bad in others. Was just trying to put a positive spin on my saga in my previous post.

Keep in mind, not everyone is going to read every detail.

I did not realize that you were making positive spin.
You indicated a happy ending thus I thought you would consider leaving a fair impression to others , those that want the bottom line.

Its your call.

Bruce Lychee wrote:

danmusician wrote:
Please notice that Korg has gone out of it's way to care for every customer.

Oh really....need I recount my Korg experience again. For the sake of Korg I won't, but I hardly view my experience with Korg as a shining example of customer service.

Raindrops keep falling on my head,
But that doesn't mean my eyes will soon be turnin' red
Crying's not for me
Cause I'm never gonna stop the rain by complainin'

Oh, sorry Bruce... didn't realize why it was raining on the Kronos parade.

Since you've well documented your problems AND you are no longer a Kronos owner/user, tell me again why you're still on this board. Seems to me you're only interested in spreading misery. I'm sorry it didn't work out for you, but the fact that you keep harping after a resolution has been reached makes me wonder how much you wanted the Kronos to work for you in the first place.

danmusician wrote:

Bruce Lychee wrote:

danmusician wrote:
Please notice that Korg has gone out of it's way to care for every customer.

Oh really....need I recount my Korg experience again. For the sake of Korg I won't, but I hardly view my experience with Korg as a shining example of customer service.

Raindrops keep falling on my head,
But that doesn't mean my eyes will soon be turnin' red
Crying's not for me
Cause I'm never gonna stop the rain by complainin'

Oh, sorry Bruce... didn't realize why it was raining on the Kronos parade.

Since you've well documented your problems AND you are no longer a Kronos owner/user, tell me again why you're still on this board. Seems to me you're only interested in spreading misery. I'm sorry it didn't work out for you, but the fact that you keep harping after a resolution has been reached makes me wonder how much you wanted the Kronos to work for you in the first place.

Yeah, I spent $3700 as an early adopter because I didn't want the Kronos to work out. Makes a lot of sense. I dumped it for $2k because it didn't work out, but if Korg had just done what they had promised, I would have been a happy camper.

I was just pointing out at your statement is false, so why don't you hold off on making statements for all Korg customers.

Why am I still here? I originally bought the Kronos, in part, for the beneficiaries of an educational foundation. After 18 months of living with a bunk keyboard and the other reliability issues, it just wasn't suitable for those purposes. Unfortunately, many of the kids really want the Kronos. I almost bought a 73X last week because of that. But after coming on here and seeing not much has changed, I just could not do it. I have hopes for a Kronos rack.

The sad part is that had the Kronos proven to be a solid piece of equipment, I would have potentially bought up to 6 of them and had some very happy teenagers.

Bruce Lychee wrote:I was just pointing out at your statement is false, so why don't you hold off on making statements for all Korg customers.

Why am I still here? I originally bought the Kronos, in part, for the beneficiaries of an educational foundation. After 18 months of living with a bunk keyboard and the other reliability issues, it just wasn't suitable for those purposes. Unfortunately, many of the kids really want the Kronos. I almost bought a 73X last week because of that. But after coming on here and seeing not much has changed, I just could not do it. I have hopes for a Kronos rack.

The sad part is that had the Kronos proven to be a solid piece of equipment, I would have potentially bought up to 6 of them and had some very happy teenagers.

Actually, my statement was true. Korg did make a concerted effort to satisfy you.

BTW, Since your K88 was delivered on 07/05/11 and you sold it on 8/28/12, you had your keyboard for far less than 18 months.

Bruce, please don't misunderstand my comments. I'm not trying to minimize your experience. But Korg did try to make it right. From your comments since July of 2011, it seemed like nothing was going to make you happy.

I think it was wise that you sold your K88 and moved on. But MANY other people are having a completely positive experience. The continual negative harping only serves to make potential customers squeamish, adds nothing further to the discussion.

In my case, I bought a K73, damaged it in a car accident and bought another one. My experience has been so overwhelmingly positive that when my employer needed a new workstation, I immediately suggested a K88. We've had it for a month, no issues. Many young people are benefiting from it's use!

danmusician wrote:

Bruce Lychee wrote:I was just pointing out at your statement is false, so why don't you hold off on making statements for all Korg customers.

Why am I still here? I originally bought the Kronos, in part, for the beneficiaries of an educational foundation. After 18 months of living with a bunk keyboard and the other reliability issues, it just wasn't suitable for those purposes. Unfortunately, many of the kids really want the Kronos. I almost bought a 73X last week because of that. But after coming on here and seeing not much has changed, I just could not do it. I have hopes for a Kronos rack.

The sad part is that had the Kronos proven to be a solid piece of equipment, I would have potentially bought up to 6 of them and had some very happy teenagers.

Actually, my statement was true. Korg did make a concerted effort to satisfy you.

BTW, Since your K88 was delivered on 07/05/11 and you sold it on 8/28/12, you had your keyboard for far less than 18 months.

Bruce, please don't misunderstand my comments. I'm not trying to minimize your experience. But Korg did try to make it right. From your comments since July of 2011, it seemed like nothing was going to make you happy.

I think it was wise that you sold your K88 and moved on. But MANY other people are having a completely positive experience. The continual negative harping only serves to make potential customers squeamish, adds nothing further to the discussion.

In my case, I bought a K73, damaged it in a car accident and bought another one. My experience has been so overwhelmingly positive that when my employer needed a new workstation, I immediately suggested a K88. We've had it for a month, no issues. Many young people are benefiting from it's use!

Are you aware of my discussions with Korg? If you want me to get into it, I will, but lying to me does not constitue making a concerted effort to satisfy me.

Or maybe "How I got pissed off but everything is ok now i have calmed down"

GregC wrote:
I did not realize that you were making positive spin.
You indicated a happy ending thus I thought you would consider leaving a fair impression to others , those that want the bottom line.

Its your call.

BobTheDog wrote:Or maybe "How I got pissed off but everything is ok now i have calmed down"

OK, I've altered the title, would have been more descriptive, but had to write something that fits in.

Saxifraga wrote:

BobTheDog wrote:Mine has pink contacts and was guaranteed by Korg to have had the work done to fix the keybed.

But I am noticing the odd problem where I get a velocity of 1, it is not easily replicated though.

That is exactly what I found.
The keybed produces a lot of 1s if you play soft and get dropouts.
Will also get a repair this or next week.

Hi,

I have been investigating this issue and have noticed that if I set the velocity curve to 9 it goes away!

on 4 and 5 I get the problem so it is possibly not a hardware problem.

Probably a different issue then, I had set mine to 9 before my note cutoff problem started.

Upgrade done, UPS booked, I now have the UPS tracking number

Can start getting excited again

Edit: and my new UPS has just been delivered.

Looks odd discussing UPS parcels and Uninterrupted Power Supply in the same short thread

You know that you really love something, when you can forgive it.

You know that you really love something, when you can forgive it

You made me smile! Something I never imagined happing from this post. Awesome!