88 key keybed....what has happened

Bertotti · Post by **Bertotti** » Sat Feb 09, 2013 4:12 pm

Curious how do these warranty service places get paid for warranty work?

apex · Post by **apex** » Sat Feb 09, 2013 4:38 pm

Bertotti wrote:Curious how do these warranty service places get paid for warranty work?

well you know for sure they can't set their prices... it's probably predetermined based on the repair. x amount of hours... x $s per hour.

GregC · Post by **GregC** » Sat Feb 09, 2013 5:21 pm

apex wrote:
MarPabl wrote:
apex wrote:I'm the original poster for this thread and the youtube video...

I've had lots of suggestions as to what could be wrong with that F# key... but what about that Bb?

Thanks.
So the solution I proposed didn't solve the issue?

When "recalibrating" the keybed, you must be very careful to get equal separation between every single key and the front base. Otherwise, you may find that those noises will be solved for some notes, but may appear in other notes.

And yes, I also think the quality of the keybed is big crap. I've actively participated on the threads about this issue. After 3 Kronos I had (88 keys), I got the last one fixed but waited months for that. And this "recalibration" thing is annoying, but required. I've even faced issues where some keys need more force to be pressed. "Luckyly", those issues have been solved by applying the solution I pointed out.
I didn't want to take any chances on voiding my warranty. I did contact my Korg Service Center (nearest one) and I send him a link to my video.

This was his response.

"It needs new felt and that requires a full disassembly of every key. "

3 week turn around. This guy has done awesome work for me in the past!

there you go. You got expert advice on something complex and important

GregC · Post by **GregC** » Sat Feb 09, 2013 5:23 pm

Bertotti wrote:Curious how do these warranty service places get paid for warranty work?

the ' country distributor ' funds the warranty based on predetermined rates and cost of parts

Here in the US that would be Korg USA

If its out of warranty, the keyboard owner

Bertotti · Post by **Bertotti** » Sat Feb 09, 2013 7:33 pm

Do they ever "pad" the work? Like some auto service shops? I would like to think not but it was just a thought. I would suggest a second opinion on the work needed. Your guy might be the most honest in the world but since it is such an invasive operation, one that could affect the Keybed it self, a second opinion might be warranted from Korg, maybe?

GregC · Post by **GregC** » Sat Feb 09, 2013 7:45 pm

Bertotti wrote:Do they ever "pad" the work? Like some auto service shops? I would like to think not but it was just a thought. I would suggest a second opinion on the work needed. Your guy might be the most honest in the world but since it is such an invasive operation, one that could affect the Keybed it self, a second opinion might be warranted from Korg, maybe?

if the service center was dishonest, they would lose their service franchise for the entire manufacturer product line. That would seem extremely foolish.
Plus we have rating services like Yelp which is highly consumer oriented.

If the prices seem high, its because its more specialized and not a commodity
service like an auto service shop. Often, comparisons and analogies are not apples to apples.

Bertotti · Post by **Bertotti** » Sat Feb 09, 2013 7:49 pm

Gotcha, just wanted to be sure because it does seem rather invasive on a board the from previous posts seems to have been rather problem free. Maybe I am overly cautious. Probably will get worse here shortly once I can finally order one!

Apex good luck man!