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Bad luck gods decided to curse my Kronos (73) with touch screen & key cut-off issues. To remedy the situation, I took the board to a local korg service shop for repairs. Since that fateful day, I've been calling them about every 2 weeks to checkup on the status - everytime i get the same answer - parts are on back order (specifically rubber key contacts). This has been going on now for over 4 months.

Has anyone else experienced such long wait times? Can anyone here shed any light to the key contact debacle?

Concatenation wrote:Bad luck gods decided to curse my Kronos (73) with touch screen & key cut-off issues. To remedy the situation, I took the board to a local korg service shop for repairs. Since that fateful day, I've been calling them about every 2 weeks to checkup on the status - everytime i get the same answer - parts are on back order (specifically rubber key contacts). This has been going on now for over 4 months.

Has anyone else experienced such long wait times? Can anyone here shed any light to the key contact debacle?

No

4 months! That's ridiculous.

June 2012. I got cut-off issues. They changed my keyboard at the shop. The problem appeared again after a few hours of playing. Then they sent the keyboard to change keybed. After 3 weeks I got my keyboard back, problem solved.

4 months is too much!

4 months is way WAY too long - contact Korg USA (if you are in America, that is) - see if you can get some escalation on the issue. I mean, nothing can be repaired overnight, but four months is really too long for a simple fix.

My repair was done in three weeks. And the repaired one got changed against a new one after one week because of one wrong key.

BobTheDog wrote:4 months! That's ridiculous.

Yeah!
But we´ve seen people waiting even more time than this, let me remind you.

Just use the search function in these forums.

runningman67 wrote:

Concatenation wrote:Bad luck gods decided to curse my Kronos (73) with touch screen & key cut-off issues. To remedy the situation, I took the board to a local korg service shop for repairs. Since that fateful day, I've been calling them about every 2 weeks to checkup on the status - everytime i get the same answer - parts are on back order (specifically rubber key contacts). This has been going on now for over 4 months.

Has anyone else experienced such long wait times? Can anyone here shed any light to the key contact debacle?

No

I apologise for this answer if i am wrong but I think there is mischief at work

My repair also took months. However, when that happened, everybody sent their Kronos for repair because that was the time when Korg at last provided a solution.

By now, I think the majority of the issues have been repaired. So, it's quite likely that your repair is taking too much time. You should ask some other Korg service center.

It took about eight months for me, but my issue was mild and I kept my Kronos. The repair guy came to my house with the rubber contacts and also installed the X upgrade.

EDIT:
I would definitely start to escalate the issue. This issue falls under warranty and that means they are obliged to provide a fix within a reasonable time frame. If you have some lawyer friends have them write a nice letter as a start. If they can't fix your unit within a reasonable amount of time they owe you another unit as replacement, as far as I'm concerned.

Is it at an actual korg service centre or a third party?

What are your touch screen issues?

I would have thought if your touch screen makes it unusable, the retail shop you bought it from would replace it?

If its a line down your touch screen, can't you ask the repair centre to let you have your Kronos back until they get the parts?

Or maybe find another repair centre? As far as I'm aware both the contacts and the screens are readily available hence you could order them yourself if you wanted.

I've complained in the past about how I feel korg UK could have handled my repair quicker and at less inconvenience to me, but their turn around was still very good and very quick. My comments in other threads have simply been how I think they could do it much better if they approached it in a different way, not that I think about two weeks turn around is that bad a time frame.

There's no way on this planet I would wait a month without my Kronos for parts to come in stock (presuming its in warranty, an old synth needing obscure parts is a different matter).

What country are you in?

Ojustaboo wrote:Is it at an actual korg service centre or a third party?

Local service center here in ATL, GA authorized by Korg + the guy told me he'd repaired a ton of Kronos's with the same issues.

Ojustaboo wrote:What are your touch screen issues?

After about a year in, the touch screen became completely unresponsive. The repair guy told me there was a service bulletin out for my serial # - supposedly Korg assemblymen didn't put in an LCD gasket.

Ojustaboo wrote:I would have thought if your touch screen makes it unusable, the retail shop you bought it from would replace it?

Don't think so, warranty covered by Korg.

Ojustaboo wrote:If its a line down your touch screen, can't you ask the repair centre to let you have your Kronos back until they get the parts?

In that condition, it's about as useful to me as tatas on a bull.

Ojustaboo wrote:Or maybe find another repair centre? As far as I'm aware both the contacts and the screens are readily available hence you could order them yourself if you wanted.

There's another repair center about 1hr away - If the parts aren't available I don't think there's a point to go there.

My intent here is not to complain or bash Korg or their products in any way. I've been using their synths & products since late 90's and have been loving them ever since. I simply wanted to find out if anyone had any information on the availability of Kronos parts for repairs.