Korg Forums

As a vegan, I would point out that the poor cows being forced to overproduce their milk in cramped quarters to provide a key ingredient for your "Delicious Delight" may be living out their existences in a "Gooey Mess". Please ensure that your chocolate teapot vendor only procures chocolate teapots from manufacturers that use organically produced milk from happy free-range cows that live in wide open fields of alfalfa and daisies.

The cows and I thank you

I have two Wedgwood teapots so I think I'll forego the chocolate variety. My 10 year old Yamaha arranger was a demo model, the only one in the shop which I got for half price. It was in perfect condition, however, only missing a knob which they supplied post haste. It's still doing fine after all this time and several gigs. Yamaha support has been excellent and I can still get a plug-in for it for Cubase 5. Different story with Korg. While I have no quarrel with the Kronos (except for the missing piano roll!!!!) , the support has been pathetic or non-existent apart from the help that Dan has given unofficially, for which much thanks. So I'll never buy another Korg product for that reason. And it doesn't matter whether they sink or swim since it means no support either way.

While I have no quarrel with the Kronos (except for the missing piano roll!!!!) , the support has been pathetic or non-existent apart from the help that Dan has given unofficially,

What “missing” support are you referring to ?

Was OS 2.0 not the biggest update for any KORG workstation ever?

Regards
Sharp.

Cpilot wrote: So I'll never buy another Korg product for that reason. And it doesn't matter whether they sink or swim since it means no support either way.

LOL. I guess those 300-400 service centers are inconsequential.

Sharp, that's a non sequitur if ever I saw one. I'm talking about things like lack of documentation such as the current midi implementation, or service manuals, (though I finally have both), access to parts and service, etc. I don't need to go on - just look at the problems many people on this forum have had.

I'm talking about things like lack of documentation such as the current midi implementation, or service manuals

Midi Implementation, fair enough.

Service Manual, since when have KORG ever in their entire 50 years of making musical instruments ever posted a service manual with the intentions of the end user getting their hand on it.

What other documentation are you referring to?

access to parts and service,

What problems are you referring to?

KORG carry parts for all their keyboards for many years. Its LAW here in the EU actually. KORG Inc have official distributors around the world, and they all have service centres, in house and authorised dealers.

I don't need to go on - just look at the problems many people on this forum have had.

Well you do if you want to make a valid point because KORG are not “pathetic or non-existent” in their support.

Sometimes things many not go right on certain individual cases, but I don't think anyone in their right mind can say that their support is pathetic or non-existent.

I think your comments are unfair and harsh for no valid reason.

Sorry, just saying what I feel.

Regards
Sharp.

If someone runs into a problem and wants to vent in a forum - why not.

I just don't see ANY reason to misuse forum polls, with an obviously rhethoric question (the wording implies nonsense on the positive side) for that purpose.

As the result shows, the intention backfired anyway.
Problems should neither be denied nor put out of proportion.

When I bought my Yamaha arrangers, I just phoned Yamaha, requested the service manuals, gave them the Visa number and they arrived by return of post. That's servlce. Same with parts. When I wanted technical advice I just phoned or sent an email and they were right there. Greg mentions 300-400 service centres. Not round here - there's only one. And the last time I sent them an email they didn't bother to reply, let alone acknowledge. If that's service then porcine quadrupeds will aviate on the morrow. And look at poor old Heider. He had the temerity to poke around in the Kronos and got jumped on for his pains. Some years ago I did some major updates to XGWorks and fired them up to Yamaha without being asked. They said thank you very much, we can use them and they sent me a nice free gift. Wonder what Korg would have done.

Cpilot wrote:When I bought my Yamaha arrangers, I just phoned Yamaha, requested the service manuals, gave them the Visa number and they arrived by return of post. That's servlce. Same with parts. When I wanted technical advice I just phoned or sent an email and they were right there. Greg mentions 300-400 service centres. Not round here - there's only one. And the last time I sent them an email they didn't bother to reply, let alone acknowledge. If that's service then porcine quadrupeds will aviate on the morrow. And look at poor old Heider. He had the temerity to poke around in the Kronos and got jumped on for his pains. Some years ago I did some major updates to XGWorks and fired them up to Yamaha without being asked. They said thank you very much, we can use them and they sent me a nice free gift. Wonder what Korg would have done.

Go thru your dealer, man. I broke a key on my Trinity doing a crazy Skynyrd cover band gig some years back and i had it back fixed within a week. I always remember one of the guitar players saying "bittersweet huh" in reference to the idea that it broke (sucks) but it was fun to break (rocks)

But I will agree that direct contact with Yamaha Canada results in brilliant service, even when the instrument is well out of warranty. Best in the business

Another Yammie service tale: At one point I had a Yamaha PSR730, and I called service to ask about the zipper noise I was hearing when using the mod wheel. They had a local sales rep drop by who verified the noise and said it wasn't right. He had a PSR8000 in his car that was worth twice the price and swapped it straight up there and then.

I flipped that plus a few bucks for the Trinity

When I bought my Yamaha arrangers, I just phoned Yamaha, requested the service manuals, gave them the Visa number and they arrived by return of post.

The service manual can be got. Certain people on this forum for example contacted Parts is Parts which are an authorised seller for KORG, and they ordered the KRONOS service.

Same with parts

I don't get this comment, are you implying KORG had no parts that you tried to order?

When I wanted technical advice I just phoned or sent an email and they were right there.

Which you can do with KORG also.

Greg mentions 300-400 service centres. Not round here - there's only one.

You say there's one close to you, well then your covered. One is all you need to resolve whatever issues you have.

And the last time I sent them an email they didn't bother to reply, let alone acknowledge.

Give them a call and talk to them. The email process is automated, if you didn't get an auto reply, it's not that KORG ignored you.

Some years ago I did some major updates to XGWorks and fired them up to Yamaha without being asked. They said thank you very much, we can use them and they sent me a nice free gift. Wonder what Korg would have done.

You never know until you try.

Regards
Sharp.

quality control
the elusive goal
obtaining the measure
'tween cost and pleasure

of aural connection
a muse intersection
make him the best
differentiate from the rest

christen him kronos
crown him the king
bring on your best
bring the best you can bring

and they did

My Kronos is still working fine....Got it in January.....I've only ever had 1 keyboard that I got brand new and got frustrated to the point I traded it back in....I got an Ensoniq VFX around 1989 when they first came out....You would be playing and all at once would freeze up with garbled words on the display....Turn it off and back on or reset and it would be fine for another minute or 10 or 20 maybe?......You just never knew when it was going to freeze....A whole row of buttons actually fell down inside the machine....I had to send it back TWICE for that issue....Finally after several service repairs and I got it back with problems still, I had enough and traded it back in.....I had a hard time deciding between it and the Korg M1 at the time....I bet you can guess how much I was kicking myself for not choosing the M1.....moon

I was extremely upset that it took over 2 months to get a simple 'Black Key' from Korg. In fact, I still don't know if that back ordered part arrived at S.W. yet! They just stole one off of one of their floor models. I was happy to get it back, but all of the screws on the bottom that hold that plate under the keys were stripped out! Every one. I refuse to send it back out so S.W. told me to use slightly larger screws. Of course, that wasn't Korgs fault, but I have a hard time believing they do not have black keys in stock!

It's tea time.
http://m.youtube.com/watch?v=sxtRGEVsSOc