Korg Forums

ryca · Joined: 03 Jan 2014 Posts: 5

Hi All

Just received 2 Volcas for Xmas, a Bass & a Beats and I think both are faulty!!??

1) VOLCA BASS:
When I use VCO Group M1 for 3 seperate oscillators, and step sequence, i cannot seem to activate ALL steps for VCO2. Steps 1, 3, 5, 7 & 11 do not activate at all. ALL steps activate & light for VCO1 & 3. When using other Group modes (M2 or M3) and step sequence, ALL steps light and activate. Can someone please check this video and confirm issue
http://www.youtube.com/watch?v=BsCnesIANW0

2) VOCAL BEATS
When using Step Sequence, the LED Lights for steps 9, 10, 11 & 12 never light. Selecting them will turn step on or off as expected, but theres no indication as lights s tay off. This happens for all sounds. Anybody else have this issue?
http://www.youtube.com/watch?v=k_Av_tI4Qmk

REALLY disappointed with the build quality or more importantly the QA of these machines. Am i just unlucky to have received 2 duds, or are these issues widespread.

geux · Joined: 20 Dec 2013 Posts: 8

Same problem for the steps !! Shocked

I've asking korg but no answer. Sad

DrHoo · Posted: Fri Jan 03, 2014 11:45 am Post subject:

Thanks for taking the time to post video's . Now i like the volca's even less.
Surely these are under warranty right ? Nobody has had one for a year yet. Can't you just return it for a new unit or a refund ?
_________________
My current Korg gear. MS20 Mini... & now the .... Oh, maybe not !
...Had a few other Korg things over the years.

ryca · Joined: 03 Jan 2014 Posts: 5

geux · Joined: 20 Dec 2013 Posts: 8

Keep us informed on what Korg will answer to your request.
(I cannot do it because I opened the volca to check the inside, and break the waranty Crying or Very sad

)

Re-Member · Platinum Member Joined: 15 Feb 2008 Posts: 657

I think the issues some people are having with them are regional. From what I remember reading, they are all manufactured in a single warehouse, but then shipped out afterward to be inspected and calibrated individually in whatever country they are to be sold at.

Either way, since they come with a warranty, you shouldn't need to email Korg about it. Just return it to the store you got it from for a replacement, or take it a Korg licensed repair shop. The warranty covers all repair costs free of charge.
_________________
Roland Juno-60, SH-101, TR-606, MC-505, Casio CZ-101, Yamaha DX100, DX11, Kawai R-50e // Korg R3, microSTATION, Monotribe, MS-20 Mini, SQ-1, minilogue, electribe sampler, Volca series: Bass, Keys, Beats, Sample, FM, Kick, Moog Theremin

peteone · Joined: 27 Dec 2013 Posts: 22 Location: Chicago

Thank you for posting these videos my volca beats works fine so im relieved there...however it is significantly quieter than the other 2 volcas! is this a common issue (should I replace the unit?)

as far as bass goes (which I literally just got an hour ago) have the same problem with VCO2 also my LED (upper) on step 16 is not lighting up at all....

Re-Member · Platinum Member Joined: 15 Feb 2008 Posts: 657

The Volca Beats being quieter is normal. The Volca Bass & Keys actually respond to velocity when using MIDI, so they have that extra volume range for softer and harder key strikes if you're using a MIDI controller. The touch strip, however, triggers each note at full velocity.
_________________
Roland Juno-60, SH-101, TR-606, MC-505, Casio CZ-101, Yamaha DX100, DX11, Kawai R-50e // Korg R3, microSTATION, Monotribe, MS-20 Mini, SQ-1, minilogue, electribe sampler, Volca series: Bass, Keys, Beats, Sample, FM, Kick, Moog Theremin

peteone · Joined: 27 Dec 2013 Posts: 22 Location: Chicago

chris-korg · Posted: Sat Jan 04, 2014 9:35 pm Post subject:

Bought my Volca Bass mid of October 2013 from Germany, my Volca Beats end of October 2013 from Austria. For the Volca Beats I manually upgraded the firmware to the actual Version v1.02.

Tested today both - worked fine, I could not replicate the behaviour of your Volcas shown in the videos.

Still it is very strange as this in my opinion looks like beeing a software issue....

DrHoo · Posted: Sat Jan 04, 2014 10:17 pm Post subject:

ryca · Joined: 03 Jan 2014 Posts: 5

thanks for all replies/confirmation.

beats being sent back today

bass will follow very shortly

button · Posted: Mon Jan 06, 2014 3:27 am Post subject:

is it just me or have there been a lot of volcas with issues? I dunno. maybe this is normal I don't usually follow new products.

DrHoo · Posted: Mon Jan 06, 2014 9:38 am Post subject:

Yeah , must say they seem a bit fragile don't they.
_________________
My current Korg gear. MS20 Mini... & now the .... Oh, maybe not !
...Had a few other Korg things over the years.

ryca · Joined: 03 Jan 2014 Posts: 5

ok update.

my Beats has been sent back and will be replaced. it seems like a common problem as I've heard from a few other Beats owners that have the same issue... LED's 9-12 not working

as for the Bass... I'm still not 100% it's a fault and think it could be user error. the user manual states for STEP MODE button: