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Need to upgrade KLCae07 but user account is gone

 
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virtualmo



Joined: 13 Jun 2013
Posts: 4
Location: Boston, USA
PostPosted: Fri Feb 01, 2019 8:03 pm    Post subject: Need to upgrade KLCae07 but user account is gone Reply with quote
Hi, I have been running the KLC (including Mono/Poly) for too long to remember on a legacy Mac Pro running 10.7.5.

I want to download and install the KLC onto my newer MacBook (10.13.6). In trying to access the id.korg.com site, it does not recognize my account.

I read through this thread about upgrading via the $49.99 upgrade path, but if I can't login, what I'm I to do? Is there a customer support channel?

Thanks in advance for any assistance or suggestions!
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pranaearth
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Joined: 17 Jan 2006
Posts: 146
Location: New York
PostPosted: Sat Feb 09, 2019 9:21 am    Post subject: Reply with quote
Your KorgUser.net account information isnt transfered over.
I remember them saying that you had to create a new Korg ID account.

I found this on Korg support

https://support.korguser.net/hc/en-us/articles/115005850843-How-do-I-migration-server-the-KORG-Legacy-Collection-
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rock machine
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Joined: 01 May 2006
Posts: 100
PostPosted: Sun Feb 24, 2019 10:20 pm    Post subject: Reply with quote
Can this company make using thier products, for which we paid, any more difficult. They've changed this whole Legacy about 4 times I think.Another company I won't be buying anything else from.
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