Hello everyone,
I just got my Zero 8 today. I Hooked it up to my computer, installed the drivers and software, updated to V1.60 and turned it on... As soon as I power it up I hear this awful hiss.
The noise is far from acceptable and to me this piece of kit is quite useless for the moment. I've read Korg is planning a Mod for the Zero Mixers to reduce the hiss. They said it'll become available in march. It's almost april now and i can't find anything about the modification on their website. I live in Belgium but bought the Zero 8 in the USA. So that means I will have to send the mixer to a service center in the USA. Will Korg pay for the shipping and fees?
I am really disappointed and find it hard to believe a company like Korg delivers a product that just doesn't live up to it's expectations... it's a whole lot of money and i would expect a whole lot of quality but unfortuneatly this isn't the case.
Can someone help me out here? It seems i am not the only one with the hiss problem... I really would like to know what, and certainly when, Korg is planning to do something about this issue. Such a shame...
Thanks and all the best,
Seppe
Zero 8 and the Hissing O' the heat...
Moderators: Sharp, X-Trade, Pepperpotty, karmathanever
Zero 8 and the Hissing O' the heat...
Last edited by Gseppe909 on Mon Mar 31, 2008 11:14 am, edited 2 times in total.
This is the answer i got from Max from Korg USA:
Seppe,
Thank you for your inquiry regarding your ZERO8. I’m sorry to hear of the trouble you’re experiencing. All modifications for ZERO8s purchased in the United States will be covered by KORG USA. These modifications will be performed at any Korg USA authorized service center. Korg USA will not be covering the cost of shipping back and forth for units residing outside of the country. We anticipate that the modification should be available in the immediate future. In the meantime, if you have any additional questions, please don’t hesitate.
Best regards,
Max
Product Support for Korg Recorders, DJ Products, Controllers and Software
Korg USA, Inc.
631.390.8737
(Monday through Friday, 10am to 5pm Eastern Time)
www.korg.com
Seppe,
Thank you for your inquiry regarding your ZERO8. I’m sorry to hear of the trouble you’re experiencing. All modifications for ZERO8s purchased in the United States will be covered by KORG USA. These modifications will be performed at any Korg USA authorized service center. Korg USA will not be covering the cost of shipping back and forth for units residing outside of the country. We anticipate that the modification should be available in the immediate future. In the meantime, if you have any additional questions, please don’t hesitate.
Best regards,
Max
Product Support for Korg Recorders, DJ Products, Controllers and Software
Korg USA, Inc.
631.390.8737
(Monday through Friday, 10am to 5pm Eastern Time)
www.korg.com
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euklid.fox
- Junior Member
- Posts: 65
- Joined: Fri Dec 14, 2007 12:25 am
HISSING against the wind
I'm in total agreement with "splurt", this HISS problem has been an issue for more than a year now and Korg have done absolutely NOTHING to rectify the problem. This is simply taking honest customers for a ride, not only Korg but also vedors who obviously know about this problem and bring their prices down to rid themselves of their stock.
When known manufacturing problems happen to cars they are all called back to the manufacturers by law as it's considered dangerous, so users are protected by such laws. We , simple music lovers and honest consumers just get taken for a ride by these multinationals so why aren't there multinational laws to protect us against such fraud, yes I consider that it's FRAUDULENT to sell merchandise KNOWING it to be defectuous. So if we get our heads together and send e-mails to ALL KORG ZERO8 vendors informing them of the HISSING and VU-Meters problem then if they continue to sell it then they are liable for fraud, if they describe it as a flawless mixer and not declaring to would be buyers of its faults.
So if the web forums should be put into good use and not just CHAT then all who suffer from such abuse, after bringing it to light, it should then be turned into a legal proccess against KORG and their vendors. If this isn't done then we'll all just pissing agaisnt the wind (scuse).
JUST DO IT
When known manufacturing problems happen to cars they are all called back to the manufacturers by law as it's considered dangerous, so users are protected by such laws. We , simple music lovers and honest consumers just get taken for a ride by these multinationals so why aren't there multinational laws to protect us against such fraud, yes I consider that it's FRAUDULENT to sell merchandise KNOWING it to be defectuous. So if we get our heads together and send e-mails to ALL KORG ZERO8 vendors informing them of the HISSING and VU-Meters problem then if they continue to sell it then they are liable for fraud, if they describe it as a flawless mixer and not declaring to would be buyers of its faults.
So if the web forums should be put into good use and not just CHAT then all who suffer from such abuse, after bringing it to light, it should then be turned into a legal proccess against KORG and their vendors. If this isn't done then we'll all just pissing agaisnt the wind (scuse).
JUST DO IT
Euklid, the hardware-update will be available for non-US customers too. You'll have to contact your distributor and they will do all the modifications, if you bought it in your country though...
I contacted my vendor about it and I can send my mixer back. I am considering it but it's a pity cause I haven't had the chance to lay my hands on this piece of kit and see what it's capable of. I have three choices; sending it back and get a refund ( I will have to pay for the shipping and fees though), send it back and get a new one ( but what's my guarantee that the other mixer will be completely flawless?) or send it to Korg USA when the update is available and get my mixer fixed ( also have to pay for the shipping back and forth and how long will it take before I have a fully working Zero 8 standing on my desk here?) it's a difficult choice and I am still not sure what's the best thing i can do.
I bought this mixer because I thought i could replace my audio-interface (RME Fireface 400) , because it was an extended midi-interface/controller and because it was Traktor Certified. How I look at it now it seems i will have to separate the DJ/Producing-thing and keep my excisting setup ( which works very nice ) and get a separate setup for DJ-ing. My first choice was to keep my Fireface and buy a Mackie D4 Pro because i have good experience with Mackie - products and it was also Traktor - certified. The reason I switched to the Zero 8 was because it had midi-control/effects build-in, because it seemed capable of replacing the RME and mostly because I had the chance to buy it for 1000 euro with shipping and fees from the US ( retail-price in EU is about 1800 so I saved a lot of money) Actually, I thought I would save a lot of money but now there's a 1000 euro standing in my studio being completely worthless... Shipping it to the vendor would cost me about 50-100 euro, so I still have 900 euro back. Shipping it to Korg when the update is available (God knows when) would cost me about 150 euro, but the mixer will be away for more than a month i suppose and if i get it back, who knows what other problems might occur in the near future? It's starting to look a bit like the Microsoft/Xbox360 affair here... Bringing out a product just to be ahead of the competition but which isn't tested in-depth, resulting in many units that just aren't capable of living up to it's expectations. I think I'll crack my head about it just a little more and make a decision soon what to do with it... Any suggestions here? Also, someone out there who has experience with the Mackie D Pro or who actually has a Zero 4/8 that works completely fine? Please let me know.
Thanks and all the best,
Seppe
I contacted my vendor about it and I can send my mixer back. I am considering it but it's a pity cause I haven't had the chance to lay my hands on this piece of kit and see what it's capable of. I have three choices; sending it back and get a refund ( I will have to pay for the shipping and fees though), send it back and get a new one ( but what's my guarantee that the other mixer will be completely flawless?) or send it to Korg USA when the update is available and get my mixer fixed ( also have to pay for the shipping back and forth and how long will it take before I have a fully working Zero 8 standing on my desk here?) it's a difficult choice and I am still not sure what's the best thing i can do.
I bought this mixer because I thought i could replace my audio-interface (RME Fireface 400) , because it was an extended midi-interface/controller and because it was Traktor Certified. How I look at it now it seems i will have to separate the DJ/Producing-thing and keep my excisting setup ( which works very nice ) and get a separate setup for DJ-ing. My first choice was to keep my Fireface and buy a Mackie D4 Pro because i have good experience with Mackie - products and it was also Traktor - certified. The reason I switched to the Zero 8 was because it had midi-control/effects build-in, because it seemed capable of replacing the RME and mostly because I had the chance to buy it for 1000 euro with shipping and fees from the US ( retail-price in EU is about 1800 so I saved a lot of money) Actually, I thought I would save a lot of money but now there's a 1000 euro standing in my studio being completely worthless... Shipping it to the vendor would cost me about 50-100 euro, so I still have 900 euro back. Shipping it to Korg when the update is available (God knows when) would cost me about 150 euro, but the mixer will be away for more than a month i suppose and if i get it back, who knows what other problems might occur in the near future? It's starting to look a bit like the Microsoft/Xbox360 affair here... Bringing out a product just to be ahead of the competition but which isn't tested in-depth, resulting in many units that just aren't capable of living up to it's expectations. I think I'll crack my head about it just a little more and make a decision soon what to do with it... Any suggestions here? Also, someone out there who has experience with the Mackie D Pro or who actually has a Zero 4/8 that works completely fine? Please let me know.
Thanks and all the best,
Seppe
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subterFUSE
- Full Member
- Posts: 116
- Joined: Sat Sep 15, 2007 2:59 am
The best alternative for a DJ mixer styled MIDI controller is the Allen & Heath Xone 3D. The sound quality on A&H gear is always top-notch. However, the layout is not great on the Xone 3D. The MIDI sections are split by the DJ mixer in the middle, and the MIDI pot knobs are too close together... making it difficult to get your fingers on the knobs. The A&H also does not work well on PC because of poorly written drivers. I would only recommennd the Xone 3D for a Mac user because it is plug-n-play with CoreAudio.
Besides that, there really is no better alternative. It's a pity because digital DJing is nothing new, yet there still is not a good MIDI controller out there for that purpose.
Besides that, there really is no better alternative. It's a pity because digital DJing is nothing new, yet there still is not a good MIDI controller out there for that purpose.
What about the Ecler Evo 5?subterFUSE wrote:The best alternative for a DJ mixer styled MIDI controller is the Allen & Heath Xone 3D. The sound quality on A&H gear is always top-notch. However, the layout is not great on the Xone 3D. The MIDI sections are split by the DJ mixer in the middle, and the MIDI pot knobs are too close together... making it difficult to get your fingers on the knobs. The A&H also does not work well on PC because of poorly written drivers. I would only recommennd the Xone 3D for a Mac user because it is plug-n-play with CoreAudio.
Besides that, there really is no better alternative. It's a pity because digital DJing is nothing new, yet there still is not a good MIDI controller out there for that purpose.
heres the trick
turn monitors down to 25%
turn input trim on channel all the way up in system settings.
turn gain until its in the red but not banging red bright..
turn master all the way up full!
set booth how you want
this mixer runs hot, so this way you dont hear that digital noise hiss...
its actually a very loud mixer and if you run it like this the vu meters work better, and the sound has no audible hiss..
it actually plays really loud as well on speakers, so at 25% its still pretty loud...
this works for me in the meantime, well see what they will do with a mod...
but this is really the best and viable solution
im pretty satisfied actually
turn monitors down to 25%
turn input trim on channel all the way up in system settings.
turn gain until its in the red but not banging red bright..
turn master all the way up full!
set booth how you want
this mixer runs hot, so this way you dont hear that digital noise hiss...
its actually a very loud mixer and if you run it like this the vu meters work better, and the sound has no audible hiss..
it actually plays really loud as well on speakers, so at 25% its still pretty loud...
this works for me in the meantime, well see what they will do with a mod...
but this is really the best and viable solution
im pretty satisfied actually