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Shuen
Joined: 22 Dec 2011
Posts: 6
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 Posted: Tue Jan 17, 2012 11:33 am Post subject: Help !!! Power problem .. |
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I had my Kronos for 2 months and it is my first keyboard ..
Recently when Im practicing, the keyboard jz switch off suddenly itself. So I try to press the button off and wait for 10 seconds and on it again but it just cant start up ..
Anybody facing the same problem with me?  |
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bobbybee
Joined: 03 Mar 2007
Posts: 22
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| Posted: Tue Jan 17, 2012 11:38 am Post subject: |
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Does it not turn on at all anymore?
Have you made sure the power cord is firmly inserted into the Kronos?
Have you made sure the power cord is plugged into the wall?
Have you tried plugging the cord into another outlet? |
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michelkeijzers
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Joined: 08 Feb 2007
Posts: 9113
Location: Netherlands
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| Posted: Tue Jan 17, 2012 11:42 am Post subject: |
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Or tried another cord?
Do you see any leds turning on?
_________________
Developer of the free PCG file managing application for most Korg workstations: PCG Tools, see https://www.kronoshaven.com/pcgtools/ |
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Shuen
Joined: 22 Dec 2011
Posts: 6
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| Posted: Tue Jan 17, 2012 11:48 am Post subject: |
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| bobbybee wrote: | Does it not turn on at all anymore?
Have you made sure the power cord is firmly inserted into the Kronos?
Have you made sure the power cord is plugged into the wall?
Have you tried plugging the cord into another outlet? |
Last week, it happens once and I tried few time to swtich it on it doesn't work but after that it works normally again until today.
Now, it just totally can't turn on.
I cheked the power cord both to the kronos or into the wall and even try another outlet .. but now it just cant switch on at all ..  |
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Shuen
Joined: 22 Dec 2011
Posts: 6
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| Posted: Tue Jan 17, 2012 11:53 am Post subject: |
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| michelkeijzers wrote: | Or tried another cord?
Do you see any leds turning on? |
3 responses it gave me when i switch the power on now ..
1. Totally nothing happen although i press ON
2. The leds "blink" once then switch off
3. It start up until like 70-80%, it switch off again
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michelkeijzers
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Joined: 08 Feb 2007
Posts: 9113
Location: Netherlands
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| Posted: Tue Jan 17, 2012 11:58 am Post subject: |
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| Shuen wrote: | | michelkeijzers wrote: | Or tried another cord?
Do you see any leds turning on? |
3 responses it gave me when i switch the power on now ..
1. Totally nothing happen although i press ON
2. The leds "blink" once then switch off
3. It start up until like 70-80%, it switch off again
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You might try to recover with the recover DVD (disk 1 or 2) but then you need an external DVD drive which also does not give a guarantee.
I should at least contact Korg support.
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Developer of the free PCG file managing application for most Korg workstations: PCG Tools, see https://www.kronoshaven.com/pcgtools/ |
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cynkh
Platinum Member
Joined: 09 Jun 2011
Posts: 526
Location: Buffalo, N.Y.
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| Posted: Tue Jan 17, 2012 8:13 pm Post subject: |
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I agree with Michel that you should definitely contact support for this issue. It sounds like an internal power supply or power cable issue; but, either way you're better off calling support (unless you get it working with a different power cable).
Good luck!
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- cynkh -
Hardware:
Kronos 61, microKORG, MoPho, Rogue, Aira System-1, Aira TB-3, Aira TR-8, MC-202, TB-303, (KMS-30), Juno 6, Alpha-Juno 1 (PG-300), SH-201, MC-09, Virus TI Snow, K2000, MPC-1000, X-Station 25, MultiMix-16FW, Ableton Live Push
Software:
Logic Pro 9, Korg Legacy Collection, Komplete 8, vCollection 3, Sylenth1, microTonic |
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Shuen
Joined: 22 Dec 2011
Posts: 6
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| Posted: Wed Jan 18, 2012 2:57 am Post subject: |
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| cynkh wrote: | I agree with Michel that you should definitely contact support for this issue. It sounds like an internal power supply or power cable issue; but, either way you're better off calling support (unless you get it working with a different power cable).
Good luck! |
It works today again .. =.= ..
Should I just send it back to the dealer or wait if next time happen again?
Cause sometimes it works and die off suddenly ..  |
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SeedyLee
Platinum Member
Joined: 13 Sep 2006
Posts: 1371
Location: Perth, Australia
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| Posted: Wed Jan 18, 2012 3:19 am Post subject: |
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| Shuen wrote: | | cynkh wrote: | I agree with Michel that you should definitely contact support for this issue. It sounds like an internal power supply or power cable issue; but, either way you're better off calling support (unless you get it working with a different power cable).
Good luck! |
It works today again .. =.= ..
Should I just send it back to the dealer or wait if next time happen again?
Cause sometimes it works and die off suddenly .. |
I think you absolutely should send it back for inspection if you're certain it wasn't a bad power connection or something equally simple, as it may be an intermiitent fault. The problem is that they may not be able to reproduce the issue and this will prolong the repair time.
_________________
Current Equipment:
Korg Kronos 2 88, Reface CS, Roland JV-1080, TE OP1, Moog Subsequent 37, Korg ARP Odyssey, Allen & Heath Zed 18, Adam F5, MOTU MIDI Express XT, Lexicon MX200 & MPX1, Yamaha QY700, Yamaha AW16G, Tascam DP008ex, Zoom H6, Organelle, Roland J6 & JU06A
Previous: Triton LE 61/Sampling/64MB/4GB SCSI, MS2000BR, Kronos 1 61, Monotribe, NanoKontrol, NanoKeys, Kaossilator II, Casio HT3000, Roland VP-03, Reface DX, Novation Mininova, MPC One |
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Shakil
Platinum Member
Joined: 08 Jan 2002
Posts: 1169
Location: New Jersey, USA
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| Posted: Wed Jan 18, 2012 3:28 am Post subject: |
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Sounds like another RAM issue. Try taking out the RAM chip and restart. I am not sure if this will void the warranty.
_________________
Roland Fantom-G6 ARX1, Korg M3-m exb-Radias, Korg Z1-18v, Roland MC-808, Roland MC-909, Korg microKontrol. |
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Lou
Platinum Member
Joined: 06 Sep 2002
Posts: 1305
Location: DE. USA
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| Posted: Wed Jan 18, 2012 4:25 am Post subject: |
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Do you have a USB stick plugged in?
If so try removing and restart..
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Lou |
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MartinHines
Platinum Member
Joined: 21 Jan 2003
Posts: 3037
Location: Topeka, KS (USA)
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| Posted: Wed Jan 18, 2012 5:59 am Post subject: |
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| Shuen wrote: | It works today again .. =.= ..
Should I just send it back to the dealer or wait if next time happen again?
Cause sometimes it works and die off suddenly .. |
I would call/phone your Korg Country Distributor and ask them (see my signature for the contacts in your country). Write down the name of the person you talked with and what they suggest.
They might suggest you take it to a Service Center or return it to the dealer.
If this has happened more than once and you are sure it is not due to something outside the Kronos, then it will probably happen again.
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** KORG Product Support Contacts **
(they support BOTH hardware and software)
Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)
Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/ |
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Dniss
Platinum Member
Joined: 31 May 2007
Posts: 1279
Location: Pale blue dot
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| Posted: Wed Jan 18, 2012 6:02 am Post subject: |
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| In any cases (providing you checked all the obvious), you should contact Korg. |
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michelkeijzers
Approved Merchant
Joined: 08 Feb 2007
Posts: 9113
Location: Netherlands
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| Posted: Wed Jan 18, 2012 9:31 am Post subject: |
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| Dniss wrote: | | In any cases (providing you checked all the obvious), you should contact Korg. |
+1
_________________
Developer of the free PCG file managing application for most Korg workstations: PCG Tools, see https://www.kronoshaven.com/pcgtools/ |
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