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The Kross is not a sampler.
There is a trick using an external software that lets you upload a very limited amount of samples into the Kross, but this is not recommended as you are messing with the operating system and could damage the synth.

If you need a sampler, buy a real sampler.

The best place to look for sounds is in the Korg Kross Share group in Facebook.
Here is the link, and membership and sounds are free:
https://www.facebook.com/groups/KorgKrossShare/

The best place to obtain free new patches for the Kross, and share your own, is in the KORG KROSS SHARE group in Facebook.

https://www.facebook.com/groups/KorgKrossShare/

System updates also fixes errors in the operating system. That is the first thing you have should done.

Just to make sure the problem is in the operating system, the electronic components or just the key contacts, check if MIDI is sent when you press one of those non-sounding keys. If midi is sent, there is no problem with the keys. You must use a midi interface or the korss own usb midi interface and ...

Hi Tom. Try updating the Kross Operating System. There have been some updates since it has been released and many bugs have been solved. The upgrade can be downloaded from Korg's web site. In the meanwhile, you can save your user programs as midi data using the software editor in a PC or MAC. Don't ...

Don't forget to try the 4 "bonus" banks developed by Korg and available for free download, as well as the sounds made by other users, and posted in the Korg Kross Share Group in Facebook, for example the fantastic Santasaurus pack developed by Thomas Halbrecht ("Synthesaurus") exclusively for this ...

We have some M1 sounds in the Korg Kross Share group in Facebook. Free for everyone.

The fisrt update file posted by Korg had this problema, that has been solved with the new update available. The solution is to download the latest versión and proceed with an update, but it will be done without the help of the Kross screen as it is frozen. Instructions on how to update are included ...

I am happy to inform that we have another free soundpack available for the Korg Kross. The " Wade's Covers ", containing 128 new sounds programmed by Wade Andrew Lowther, has just been released as a new year gift for all the Korg Kross Share group members. https://www.facebook.com/groups ...

We made a list in the Korg Kross Share Facebook group, with videos. RUSH - TOM SAWYER: Combi Synth Lead 028: Tom-Saw-Ear VANGELIS - CHARIOTS OF FIRE: Combi Piano 023: Chariots THE DOORS - RIDERS ON THE STORM Combi E. Piano 003: Riders Storm PROCOL HARUM - A WHITER SHADE OF PALE: Combi Organ 004 ...

The " Santasaurus Sound Package ", containing 100+ new sounds programmed by Kross guru Thomas Halbrecht " Synthesaurus ", has just been released as a christmas gift for all the Korg Kross Share group members. Here is a demo of the " Santasaurus Sound Package ". https://www.youtube.com/watch?feature ...

Dont forget to join the Korg Kross Share group in Facebook. There are more sounds developed by Kross users to download, and of course you can share your own.

If you have a PC, is far better and easier to use the free software PCGTOOLS.

Hi Keith.

The problem is in your computer, not in the Kross.
It is an issue that has been solved in the Korg Kross Share in Facebook.