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If you have a problem like this in the future, I would suggest contacting Korg Tech Support (your Korg Country Distributor). If necessary, they can work with Korg Japan, who can work with Syncrosoft, to get your problem solved.sinelanguage wrote: If anyone has any suggestions as to how this happened, I'd like to know for future reference and troubleshooting. When something goes wrong, you can't start from scratch, because you can't get a new license or serial number.