the company that really cares about their customers
Moderators: Sharp, X-Trade, Pepperpotty, karmathanever
the company that really cares about their customers
World needs Nikola Tesla’s technologies
-
thekeymaster
- Senior Member
- Posts: 367
- Joined: Wed Jan 04, 2006 8:38 pm
- Location: Stoke-On-Trent,England
- Contact:
-
sirCombatWombat
- Full Member
- Posts: 236
- Joined: Mon Apr 09, 2007 8:11 am
- Location: Finland
-
thekeymaster
- Senior Member
- Posts: 367
- Joined: Wed Jan 04, 2006 8:38 pm
- Location: Stoke-On-Trent,England
- Contact:
Yeah i know.....hence the smiley face.Was meant as sarcasm.
I still think its good of Yamaha to ask the users though but I'm not gonna sit here and slag off Korg at all. I think Dan,Jerry,Brandon and Stephen have been very active on these forums and in listening to our concerns.
Over at Roland Clan they aren't too happy at the lack of involvement from Roland about the Fantom G.In fact I dont think anyone from Roland hardly ever visits the place.
I still think its good of Yamaha to ask the users though but I'm not gonna sit here and slag off Korg at all. I think Dan,Jerry,Brandon and Stephen have been very active on these forums and in listening to our concerns.
Over at Roland Clan they aren't too happy at the lack of involvement from Roland about the Fantom G.In fact I dont think anyone from Roland hardly ever visits the place.
Neil.
Cake Muncher
Cake Muncher
-
Ultimate Dj
- Platinum Member
- Posts: 1312
- Joined: Wed Mar 28, 2007 3:34 am
- Location: In The Wind
Hi,
Sorry if this is rude but I think that this is a very dumb thread. When I first read it i thought that 'cool, some one is giving Korg the credit they deserve', and then when i read that it was sarcastic i was really pissed off.
Korg has been awesome with customer care and support. The guys on this forum are great! There is no other company i'd rather be apart of!
If you don't like korg go buy a Yamaha and bug off!
Don't keep posting dumb threads and insult a great company...if you do, I might have to find you as well... 
Pura VIda
DJ
Sorry if this is rude but I think that this is a very dumb thread. When I first read it i thought that 'cool, some one is giving Korg the credit they deserve', and then when i read that it was sarcastic i was really pissed off.
Korg has been awesome with customer care and support. The guys on this forum are great! There is no other company i'd rather be apart of!
If you don't like korg go buy a Yamaha and bug off!
Don't keep posting dumb threads and insult a great company...if you do, I might have to find you as well... Pura VIda
DJ
The guys at Korg do listen, whether it's Jerry, Dan or other Korg reps that occasionally frequent the forum.
People can post all the surveys and feedback threads they want, but that doesn't guarantee that any specific idea will be implemented.
We all know that some great ideas have been left on the table. Companies listen but they can't implement everything. Some ideas
cannot surface due to cost, hardware and/or software issues, etc. So the test of whether or not a company is listening is what comes
out in future products. The OASYS is a good example of the listening that Korg has been doing. Now, I suppose the next test for Korg
would be to take what has been used in the OASYS and put it into a more affordable package.
Another thing I noticed about that thread is that, they didn't give the users much time to voice their ideas, at least on the thread, before
going back to the meeting they're having on Friday. It seem that if they were really serious about user feedback, they would have
let the thread go on for a few months, before taking ideas back to Japan. I'm probably not seeing the whole picture or maybe missing some
facts about the thread, but that's what I noticed right off the bat.
One thing I do know about the Korg people, they know and are trying to improve their products. They listen without relying on user surveys.
These Korg forum theads are probably one of the best listening tools used by Korg.
People can post all the surveys and feedback threads they want, but that doesn't guarantee that any specific idea will be implemented.
We all know that some great ideas have been left on the table. Companies listen but they can't implement everything. Some ideas
cannot surface due to cost, hardware and/or software issues, etc. So the test of whether or not a company is listening is what comes
out in future products. The OASYS is a good example of the listening that Korg has been doing. Now, I suppose the next test for Korg
would be to take what has been used in the OASYS and put it into a more affordable package.
Another thing I noticed about that thread is that, they didn't give the users much time to voice their ideas, at least on the thread, before
going back to the meeting they're having on Friday. It seem that if they were really serious about user feedback, they would have
let the thread go on for a few months, before taking ideas back to Japan. I'm probably not seeing the whole picture or maybe missing some
facts about the thread, but that's what I noticed right off the bat.
One thing I do know about the Korg people, they know and are trying to improve their products. They listen without relying on user surveys.
These Korg forum theads are probably one of the best listening tools used by Korg.
Regards
TritEx4
TritEx4
"Now, I suppose the next test for Korg
would be to take what has been used in the OASYS and put it into a more affordable package. "
I would argue that the Korg M3 is just that.
When it comes to getting feedback i think that just putting a poll on some forum/website will not get a you a fair crossection on what the oppinions really are.
For example, i have several fiends into music that dont care on whats being said on forums, they rely on getting updates via ordinary mail, perhaps a newsletter from some company official mailinglist at "best". Now i'm just guessing but i wouldn't be surprised if that group of people is quite large.
If the feedback is only on a forum, and only for lets say 4 weeks, you will get responses from a limited subset of owners. also, if there aren't any other requirement than an email address to sign up on that forum anyone can make claims on whatever being polled. Fanboys could make hundreds of accounts and praise their favourite company, while the "trolls" could claim the opposite.
So i hope if Korg where to do some poll, it would be the owners of whatever product being polled that where to have their say, and i would argue that it should be done in a way to get those not into computers to participate aswell, could be a place like korguser.net where people have registred some product and a combination of mail sent out to registred owners.
would be to take what has been used in the OASYS and put it into a more affordable package. "
I would argue that the Korg M3 is just that.
When it comes to getting feedback i think that just putting a poll on some forum/website will not get a you a fair crossection on what the oppinions really are.
For example, i have several fiends into music that dont care on whats being said on forums, they rely on getting updates via ordinary mail, perhaps a newsletter from some company official mailinglist at "best". Now i'm just guessing but i wouldn't be surprised if that group of people is quite large.
If the feedback is only on a forum, and only for lets say 4 weeks, you will get responses from a limited subset of owners. also, if there aren't any other requirement than an email address to sign up on that forum anyone can make claims on whatever being polled. Fanboys could make hundreds of accounts and praise their favourite company, while the "trolls" could claim the opposite.
So i hope if Korg where to do some poll, it would be the owners of whatever product being polled that where to have their say, and i would argue that it should be done in a way to get those not into computers to participate aswell, could be a place like korguser.net where people have registred some product and a combination of mail sent out to registred owners.
I've never used the M3, but it's more like a Triton with Karma, I quess.anhe wrote:"Now, I suppose the next test for Korg
would be to take what has been used in the OASYS and put it into a more affordable package. "
I would argue that the Korg M3 is just that.
I believe that most people don't think OASYS when they think M3.
It's more of a Triton offspring, than an OASYS offspring.
The reviews of the M3 from users are mixed, more towards the positive side, but I haven't heard any comparisons to the OASYS, in any regards.
But, no, the M3 is not the OASYS offspring, we're waiting on.
I could have bought an M3, but to me it's more of a beefed up Triton.
No disrespect to Korg, but I already have a Triton. It's called an Extreme.
Are you kidding me? I guess you're relatively new to this forum. It's "no holds barred". The guys here don't hold back their opinions. Are they loyal to Korg? Yes. Are the opinions fair? That depends upon the subject. A Roland versus a Korg type discussion wouldn't be a fair argument. Why? Because it's a Korg forum. Are the members stating what they like and dislike regarding Korg products? Yes. Can Korg get a fair and objective assessment of their products from "Korg Forums". Yes, yes and yes. Of course a thread and a survey are two different things. Korg would find out more from threads than a survey, IMHO. Surveys usually have timelines and are linear, whereas a thread will go on from the introduction to the end of the product, and then some. Companies have different ways of getting feedback on a product. If they really want to know how users feel about the product, they'll seek feedback from several sources.When it comes to getting feedback i think that just putting a poll on some forum/website will not get a you a fair crossection on what the oppinions really are.
Generally, people don't like polls and surveys. The free "no holds barred" expression of a forum is what most people prefer, IMHO. You can give you opinion, anytime. This forum is unique in that you learn so much about the products....likes, dislike, tips, tricks, technical, non-technical....and the list goes on. It's a huge resource of info.
Last edited by tritex4 on Tue Mar 11, 2008 6:08 am, edited 1 time in total.
Regards
TritEx4
TritEx4
I've never used the M3, but it's more like a Triton with Karma, I quess.
I believe that most people don't think OASYS when they think M3.
It's more of a Triton offspring, than an OASYS offspring.
The reviews of the M3 from users are mixed, more towards the positive side.
But, no, the M3 is not the OASYS offspring, we're waiting on.
I could have bought an M3, but to me it's more of a beefed up Triton.
No disrespect to Korg, but I already have a Triton. It's called an Extreme.
Are you kidding me? I guess you're relatively new to this forum. It's "no holds barred". The guys here don't hold back their opinions. Of course a thread and a survey are two different things. Korg would find out more from threads than a survey, IMHO. Surveys usually have timelines, whereas a thread will go on from the introduction to the end of the product, and then some. Companies have different ways of getting feedback on a product. My guess is that if they really want to know how users feel about the product, they'll seek feedback from every credible source.
Generally people don't like polls and survey. The free "no holds barred" expression of a forum is what most people prefer, IMHO. This forum is unique in that you learn so much about the products....likes, dislike, tips, tricks, technical, non-technical....and the list goes on. It's a huge resource of info.[/quote]
So we disagree on the M3, expectations on what the followup to oasys will undoubly be personal.
The thing you quoted was more a general thought on forum/web polls, not at all hinting that korgforums should be the usual kaos, wish i think it's not.
As I said, I suggested a combination of web+"snailmail" survey. So i'm not sure we are in a disagreement here. I just wanted to point out that a "web" only survey would miss out on a perhaps large section of owners.
It was not at all meant as a flame against againt this forum, i'm sorry if i offended anyone.
And as a last note, i find these sentences quite confusing
"Generally people don't like polls and survey. The free "no holds barred" expression of a forum is what most people prefer, IMHO. "
You are making claims on what the general opinions are in regards to polls, and ends it with "in MY humble oppinion".
I cant help but feel you went on the defensive when it really was no need for it, i'm sure we agree on most things, tho not neccesary on what the next lowered price Oasys is/will be.
I believe that most people don't think OASYS when they think M3.
It's more of a Triton offspring, than an OASYS offspring.
The reviews of the M3 from users are mixed, more towards the positive side.
But, no, the M3 is not the OASYS offspring, we're waiting on.
I could have bought an M3, but to me it's more of a beefed up Triton.
No disrespect to Korg, but I already have a Triton. It's called an Extreme.
Are you kidding me? I guess you're relatively new to this forum. It's "no holds barred". The guys here don't hold back their opinions. Of course a thread and a survey are two different things. Korg would find out more from threads than a survey, IMHO. Surveys usually have timelines, whereas a thread will go on from the introduction to the end of the product, and then some. Companies have different ways of getting feedback on a product. My guess is that if they really want to know how users feel about the product, they'll seek feedback from every credible source.
Generally people don't like polls and survey. The free "no holds barred" expression of a forum is what most people prefer, IMHO. This forum is unique in that you learn so much about the products....likes, dislike, tips, tricks, technical, non-technical....and the list goes on. It's a huge resource of info.[/quote]
So we disagree on the M3, expectations on what the followup to oasys will undoubly be personal.
The thing you quoted was more a general thought on forum/web polls, not at all hinting that korgforums should be the usual kaos, wish i think it's not.
As I said, I suggested a combination of web+"snailmail" survey. So i'm not sure we are in a disagreement here. I just wanted to point out that a "web" only survey would miss out on a perhaps large section of owners.
It was not at all meant as a flame against againt this forum, i'm sorry if i offended anyone.
And as a last note, i find these sentences quite confusing
"Generally people don't like polls and survey. The free "no holds barred" expression of a forum is what most people prefer, IMHO. "
You are making claims on what the general opinions are in regards to polls, and ends it with "in MY humble oppinion".
I cant help but feel you went on the defensive when it really was no need for it, i'm sure we agree on most things, tho not neccesary on what the next lowered price Oasys is/will be.
Time to go to sleep!!
-
thekeymaster
- Senior Member
- Posts: 367
- Joined: Wed Jan 04, 2006 8:38 pm
- Location: Stoke-On-Trent,England
- Contact:
Chill out fellas.....
This forum has seen plenty of discussion and Korg are very active in listening to what we have to say but I don't think we can slate Yamaha for at least trying to get a response from their customer base.
I encourage any form of debate when it comes to improving customers products.It's the least companies should do if they want to improve their products,all communication between customer and manufacturer is welcome in my eyes.
Yamaha are trying,Korg do a fine job as it is.
This forum has seen plenty of discussion and Korg are very active in listening to what we have to say but I don't think we can slate Yamaha for at least trying to get a response from their customer base.
I encourage any form of debate when it comes to improving customers products.It's the least companies should do if they want to improve their products,all communication between customer and manufacturer is welcome in my eyes.
Yamaha are trying,Korg do a fine job as it is.
Neil.
Cake Muncher
Cake Muncher