HELP KORG ZERO 4 FIRE WIRE CUTS OUT

shawn benjamin · Post by **shawn benjamin** » Mon Mar 24, 2008 1:16 pm

Hello,

I purchased a korg zero about 6 months ago. I love it. But I'm having a recurring issue and I have tried everything to fix it with no luck.

I have a very simple set up I use the korg zero 4 in audio mode connected by fire wire to my pc which is running tractor in external mixer mode.

What happens is I play using the mixer without incident and then out of nowhere I seem to lose the fire wire connection (it's as if the fire wire cable was pulled out but the the fire wire plug is still in) and I get a high pitched buzz out of my speakers. I can adjust the volume of this buzz once it starts using the volume control on the mixer. If I shut down the mixer and turn it back on the connection is reestablished and I can continue.

Is this a vista problem?
A firewire problem?
or something I have missed?

I Have an
Asus PC running windows vista it's about 5 months old
With a duo core processor
it's about 5 months old
the lap top came with a port to plug in the fire wire
3 gigs of ram
no anti virus software or other unnecessary programs running
and all my software and hardware has been updated
any help would be great.

any help would be great.

Best,

Shawn

zalo · Post by **zalo** » Mon Mar 24, 2008 5:14 pm

it could be an issue with the firewire turning off

if you go in and change the energystar settings to be always on it might solve the issue

some times if the computer "feels" that it can turn something off to save power it will

so just make sure everything is set to always on and maybe google search "firewire disconnecting issues"

shawn benjamin · Post by **shawn benjamin** » Mon Mar 24, 2008 5:20 pm

thanks for the quick reply I think I have energy star stetting correctly set but I will check to make sure.

best
shawn

shawn benjamin · Post by **shawn benjamin** » Tue Mar 25, 2008 2:27 am

Sigh

Your suggestion did not work.

Does anyone else have any ideas?

Best,

Shawn

shawn benjamin · Post by **shawn benjamin** » Wed Mar 26, 2008 12:27 pm

I may have figured out. After reading through a lot of forums I tried disabling the dvd drive while playing and so far no cut outs.

sb

Dj-Grobe · Post by **Dj-Grobe** » Sat Mar 29, 2008 11:08 pm

1- I not stay sure, but zero4 and zero8 no have official driver for vista.
Or have? i think no

2- Have installed SP1 for vista? is already available !! if not have instaleld install and test whats up after that.

I recive my zero 8 the next week,. i think monday, asap i have i make few test for see if can help to you if install SP1 now owrk or if you already have installed.

the auracle · Post by **the auracle** » Fri Jul 18, 2008 6:27 pm

this dropout / high pitched squeal is the only problem i'm currently having with the zero series. i have XP SP2 installed, but have done the firewire fix. any other suggestions as to what night cause this?

much appreciated.

the auracle · Post by **the auracle** » Sat Jul 19, 2008 3:54 pm

problem solved.

it was a conflict with my atheros wireless card.

Superchibisan · Post by **Superchibisan** » Tue Sep 16, 2008 2:29 pm

yeah, thats what i was going to suggest. firewire and wireless adapters don't play nice.

this is dumb, but its the way things work.

Jarred Cassidy · Post by **Jarred Cassidy** » Wed Jun 09, 2010 2:17 am

Ive been having this issue with my korg for ages.. i havent been able to use it live because it always looses signal and then disconnects with a high pitched squeal.

Ive even had korg look at it.. so what is it with the wireless??? what do i do??

this has really fustrated me over the last year

l0ckd0wn · Post by **l0ckd0wn** » Tue Jun 15, 2010 7:04 am

Still having this problem after 2 years. I'm fine with no more firmware updates, but give us a glitch free Windows 7 driver. That would alleviate so many problems with this mixer that it might even make it show capable rather than just an expensive toy for home.

Jarred Cassidy · Post by **Jarred Cassidy** » Wed Jun 16, 2010 1:11 am

I agree... i would never take this out as it continuosly releases that loud pitched noise after a while

the worst thing is korg seem to ignore the problen...... my zero 8 was even sent back to korg and they sent it back saying theres nothing wrong with it.

ive seen enough complaints on the net proving that this is not an isolated incident

i own 4 korg products and this is the last one ill ever buy

djsynystr · Post by **djsynystr** » Mon Jun 28, 2010 7:00 pm

are you still having this problem after disabling your wireless card? i have all wireless, wifi, bluetooth etc always turned off and this still happens to me. not good at gigs.

djsynystr · Post by **djsynystr** » Fri Jul 02, 2010 4:10 pm

I have narrowed my issues down to faulty grounds/power at venues. i actually got a shock when hooking up my video component cables to the club system to run video. after doing some research and digging online found it to be an issue with the ground at the venue. i will be trying a few things to solve the problem for sue this week when i'm there. it only seems to happen as much at this one club and its only happened a few times at private parties at hotels/halls etc.

djsynystr · Post by **djsynystr** » Sun Jul 04, 2010 3:56 pm

well it happened again at a different location. the high pitched sound wasn't as loud and i had to restart the mixer in order for the firewire connection to re-establish. I did notice a spike in latency when this happened but not sure what caused it. i had everything plugged in to the same 12 outlet power strip on my end so no clue? this is getting to be a pain in the ass but i guess korg doesn't care about their customers.

Korg Forums

HELP KORG ZERO 4 FIRE WIRE CUTS OUT

HELP KORG ZERO 4 FIRE WIRE CUTS OUT

Gaurded Success