To prospective purchasers of the Pa2x

Rob Sherratt · Post by **Rob Sherratt** » Wed Nov 12, 2008 3:05 pm

There are some serious hardware problems with the Pa2x.

The faults are:

Intermittent lock ups (hardware related).
LED's blowing.

There is a huge amount of evidence about these problems on this forum and on the French Korg User forum. The Pa2x can't be relied upon as a live performance machine. It's over six months since I first alerted Korg about this. I heard nothing about it in all that time.

Best regards,
Rob

Lee · Post by **Lee** » Wed Nov 12, 2008 3:11 pm

Rob,
I can not believe Korg is ignoring this.
If this gets out to the general public, not only will they not sell as many...but our resale is going to go to nothing!

What are you considering to replace it?

Also, some can not seem to get the fill 1 fill 2 glitch problem to fail...could this be a hardware issue?? Mine is almost a year old (still in warranty). Maybe newer units don't fail?

Can you get the fill problem to fail?

Lee

Rob Sherratt · Post by **Rob Sherratt** » Wed Nov 12, 2008 3:18 pm

Letter to Korg Labs

Evidence that the Pa2x hardware is unreliable, causing complete lock ups and LED failures is plastered all over this forum and the French Korg user forum. I reported this problem in correspondence with Korg Labs on a frequent basis during the last 6 months and I have now given up waiting for any private response from the labs, so am making my views public.

I think the failure mode is the key and button scanning circuitry on the Pa2x Keyboard interface circuit board that is locking up. This is because at the time of the "lock up" no keys or buttons respond any more but the sounds that were "key on" events at the time of the lock-up continue to play. Obviously the "key off" event is not being detected (since the keyboard key scanning has locked up). Also the LCD touch screen scanning stops at the same time.

I do not think it is a software hang up problem because the style continues to play the last detected chord and the beat indicator on the display screen continues to display different beats.

Also at the time of the lock up we all experienced certain LED's glowing very brightly "like a demon posessed" someone said. We also think it caused failure to one or more of the LED's that were glowing very brightly.

The repair centers will ignore the lock up problem because it is intermittent and none of us can recreate the problem at will. The repair centers will replace LED's that have blown, but they can not prevent more LED's blowing in the future. We can not depend on our Pa2x as a live performance machine any more. The resale market for a Pa2x keyboard is non existent while these problems prevail.

I am advising people NOT to buy a Pa2x until Korg produce a diagnosis and solution for both this lock up problem and the problem that is causing LED failure.

Sorry to be so negative about this. I have to tell it like it is. Only Korg can decide how to restore confidence in this product. Mine is a vote of "no confidence" because my Pa2x is a useless heap of junk that I can not depend on.

I have today written informing the company of my withdrawal from collaborative projects involving the Pa2x keyboard.

Robert Sherratt

Rob Sherratt · Post by **Rob Sherratt** » Wed Nov 12, 2008 3:32 pm

Lee wrote:What are you considering to replace it?

Hi Lee,

I am using my Korg M3 for accompanying services in hotels, and a Roland KF-90 for accompanying services in the church. Most of my spare time at home is spent playing around with the M3 sequencer and Karma GE's and also playing Jazz music on my Bluthner grand piano.

My Pa2x is crated up in its packing box now. No point using it any more when the lock up problem can recur at any time. Until Korg solve this problem my Pa2x is worthless, and so is all the work I have been doing for the last 6 months in collaboration with Korg concerning the Pa2x.

I have been until now waiting patiently about the problem, hoping and believing that Korg will quietly respond to it and produce a solution. I also had a conflict of interest that meant I did not want to upset people in Korg. But my patience has run out.

Hence I have written to withdraw from collaboration work with Korg to promote the Pa2x ... consequently I've written off the money and time I invested over the last 6 months, and I am now free to tell it like it is.

Best regards,
Rob

Rob Sherratt · Post by **Rob Sherratt** » Wed Nov 12, 2008 3:49 pm

Letter to current owners of the Pa2x

At the moment your Pa2x keyboard has little value due to the hardware lock up problems experienced by many owners, and the consequential fact that you can not depend on using a Pa2x keyboard for a live performance.

I suggest that you return your Pa2x to your dealer for a refund. State that it is not fit for purpose and refer to the hardware lock up problems reported on this forum and on the French Korg Forum. Demand your money back. There is no solution presently available from Korg Labs for this so do not accept a "repair or exchange" keyboard.

Best regards,
Rob

Lee · Post by **Lee** » Wed Nov 12, 2008 3:55 pm

Rob,
I just got off the phone with Korg USA , I talked to Bobby Nelson, and he is going to talk with Jerry Kovarsky ( I hope I spelled that right).

I described all of what is going on with the PA's.

He re-assured me that Korg would not sweep this under the rug! Ha Ha.

I told him it was a major issue and threatened the future success of the PA series. He is concerned about that.
Oh, by the way Korg USA doe get paid for eery Pa sold! Even though it comes out of Italy. So, financially they do have skin in this!

I also told him that depending on what happens in the VERY NEAR future...I wanted to return my PA2XPRO to Sweetwater Sound for a full refund!

He is to get back to me.

I also sent him the link to get into this forum to see for himself what is going on. I also told him it was not every PA keyboard that locks up/blows LED's. But now ots of folks have lost confidence in it's reliability

Lee

sehasafade12 · Post by **sehasafade12** » Wed Nov 12, 2008 4:34 pm

Hello Korg:

Wake up!

Look at the world, see what is going on everywhere. World economy is bad. Most countries are in recession and these days it is getting really hard to make a living and make ends meet.

Dear Korg:

Believe me you do not want this news to be posted all over the internet. This is only one forum and imagine if this news is posted all over the internet.. I guarantee you that you will be sorry... Look at all these big companies losing money because of consumer lack of confidence in them. Now imagine if all your product users lose their trust and confidience in you and do not buy your products.. You will end up like other companies applying for bankruptcy and that I also guarantee.....

Hey, guys if they do not do anything then lets open a blog on the interent and let everyone know what is going on.....

Best regards,

Fahim,

Lee · Post by **Lee** » Wed Nov 12, 2008 4:48 pm

You know...I feel bad about all this...BUT Korg has been told over and over about this.

Also, I sent them a detailed list of other issues needing fixed (sounds, fills etc).

They have had a lot of time to work on this.

Instead they put heavy effort into OS2.
OS2 should have come later!

Korg PA, we are waiting for solutions here.

Lee

BasariStudios · Post by **BasariStudios** » Wed Nov 12, 2008 6:16 pm

Everyone check My Topic in the M3 section please, you see, i got response
in less then 2 days...i wish same thing happens in the PA section...but it wont.
http://www.korgforums.com/forum/phpBB2/ ... hp?t=38851

pcguy · Post by **pcguy** » Wed Nov 12, 2008 6:39 pm

BasariStudios wrote:Everyone check My Topic in the M3 section please, you see, i got response
in less then 2 days...i wish same thing happens in the PA section...but it wont.
http://www.korgforums.com/forum/phpBB2/ ... hp?t=38851

They can't ignore it. This sticky thread on its own can cause some financial damages. If a "prospective buyer" reads this , it'll shake his confidence to his teeth. I don't support nagging, but you've got to do this to bring serious problems to their attention. I'm glad you guys took action...

a.schemkes · Post by **a.schemkes** » Wed Nov 12, 2008 7:24 pm

Wow Rob, this is serious s...t

Rob Sherratt · Post by **Rob Sherratt** » Wed Nov 12, 2008 8:15 pm

BasariStudios wrote:Everyone check My Topic in the M3 section please, you see, i got response in less then 2 days...i wish same thing happens in the PA section...but it wont. http://www.korgforums.com/forum/phpBB2/ ... hp?t=38851

Hi Nedim,

Yes. If someone like Jerry (Korg USA) was reading this forum about the "professional" arranger keyboards and responding on a regular basis, this matter would never have become serious. Jerry would have made sure the affected keyboards were recalled and examined in the labs at Korg USA and a solution would have been found very quickly. Everyone would have been happy.

The opposite unfortunately is our experience when it comes to the PA keyboards.

Best regards,
Rob

BasariStudios · Post by **BasariStudios** » Wed Nov 12, 2008 8:24 pm

miden · Post by **miden** » Thu Nov 13, 2008 5:25 am

Rob,

What can I say, I am TOTALLY flabbergasted stunned is not too strong .. This is a very major thing you have done....

Korg really have to take note of this, and provide re-assurances and perhaps even a full factory recall of ALL PA2xpros, whther they display symptoms or not.

I pop in from time to time to see how it's all going in the Korg world and not really expecting much different, but this is ....wow!..

Dennis

BasariStudios · Post by **BasariStudios** » Thu Nov 13, 2008 6:37 am

Denis, you still around? LOL

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